Turquoize at Hyatt Ziva Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

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    What to expect (based on 8495 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Bar Mirador

    Reviewed by Aubrey W() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Enjoyed my stay. Best part was the premium cocktail bar. Jaime was the best bartender and best service I received the whole trip. He made amazing cocktails. The sports bar wasnt great. I never want to drink wine out of a plastic cup and the service felt forced. Also the bar at the pool was slow and not very great. If I could have Jaime at any bar i would! He is amazing! He made my stay great!!

    Amazing

    Reviewed by hmoore3379() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything about this place was amazing the staff was so nice and helpful in any way needed. Everything was always clean. Food was great and pool areas were always clean and ready for use the next day. I will definitely be coming back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Hotel Review

    Reviewed by MLewisAtlanta(Atlanta) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Had a great time at this hotel. We were there for a wedding with a very large group and the hotel was more than accommodating. The check in was a little slow but other than that we enjoyed the property. The pool, the dolphins, the extra food like the mango man, the taco stand, the cow truck, in addition to all the other restaurants was a great touch.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-5

    Staff looks miserable!!!

    Reviewed by JoJo0721() on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Welcome wagon was nice! Rooms are nice & clean. Food is bad! It’s all for show. They do have lots of activity during the day.Staff in pool bar are not nice or friendly. Buffet food was the worst in the AM. I would return if it wasn’t for the crappy food or the miserable staff. The guys from the 3 cervesas bar were making fun of a african american lady in front of my wife in Spanish. They had no clue my wife spoke Spanish. We will never go back.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-3

    Value

    Value-2

    8th trip!!

    Reviewed by TexsunJAG(Midland Texas) on Sep 17, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We just returned from our 8th trip to Ziva, it’s just so amazing! We were celebrating our 32nd Anniversary, and they did such a great job making great memories for us! Our room butlers,Manolo and Ivan, thank y’all so much!! We spent most of our time upstairs at the Punta Vista bar! Daniel and Irma rock the house!! And we had so many great lunches at Habanero’s! Shout out to our amazing bar staff, Raul, Alejandro, and Oscar! What a perfect trip! Can’t wait for number 9!! Greg & Julie Golden