Pullman Cayo Coco

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4909 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Nice getaway

    Reviewed by Miss369(Midland, Canada) on Jul 12, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Average hotel in Cuba - upon arriving VERY disorganized check in process with long line ups. Pools in the photos don't compare to seeing it in real life - if you pay for the basic stay and if you don't upgrade you cannot use the premium pools with the cabanas. Only 3 pools in the front of the hotels - can be crowded at times and not enough beach chairs. Very limited choices to eat if you are hungry during the times general food services is not open. Local fish - at the beach bar was really good. Long line ups for the snack bar most of the time. Bars at night were jammed packed with guests near the front desk. Annoying, since nightly music entertainment was there. Also a lack of chairs for people to sit. No bathrooms near the beach - must truck back to hotel room for the bathroom. French restaurant was the best! Beach was beautiful. Room was very clean and staff were friendly/welcoming. Entertainment was great!

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-3

    A cuban paradise

    Reviewed by Viajesacuba() on Apr 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An amazing resort,full of beautiful and wonderful people, meaning to all the staff in general.but i have to give the best credit to the entertainment staff which made my vacation.also i want to congratulate the entertainment managers DAIREL AND FELIX

    Best trip EVER!!!

    Reviewed by LianneW128() on Apr 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I started travelling a lot the last few years ago and truly this place has become my second home... (actually supposed to be back there in may but had to cancel :-( As soon as you step on this resort you feel right at home. Everyone is just amazing but Double A and Betty truly make this place. I don’t usually travel alone but this time I needed it and they treated me like I was family! I never felt alone and always knew I had someone around too keep me company and entertained haha Can’t wait for this virus to be over so that I can get back and see my “family” Thank you everyone at Pullman for the most memorable trip ever!

    The best hotel in Cuba!!

    Reviewed by 438yuni1980(Sarasota, Florida) on Apr 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Beautiful hotel !!! Great service, especially the entertainment team, excelente management. ?????? if you want have a really fun time in Cuba, ask for Dee and the animation team ????. Food is amazing ??

    Mixed feelings

    Reviewed by Barry R(Magog, Canada) on Apr 12, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We spent 2 weels between Feb 20 and March 5th. Before going we checked out reviews that made the place look a lot better that i found it. The beach was very nice, but that is the case at all Cayo Coco resorts. The food was OK but not any better than other resorts we have visited. (This was our 10th visit to Cuba) one thing they did have was very good fruit and vegetables. The rooms were fine with wifi in the room, very handy. The workers were excellent with great service in the restaurants, bars and maid service. We had a little problem in our room and a maintenance man was there within 15 minutes and corrected our problem. The lobby was very nice but when it was windy the lobby was cold and very windy. The access to the lobby meant walking up 29 sreps. There was one elevator but it was out of service the majority of the time. The one big plus for the resort was the entertainment. Singers and musicians nightly in the lobby was tremendous. The nightly big shows were the best we have ever experienced in Cuba. One show was better than the last.