Sunscape Sabor Cozumel Resort & Spa

3.0 star rating

Standard accommodation with basic facilities and limited services.

    1. Home
    2. Destination Guide
    3. Mexico
    4. Cozumel
    5. Sunscape Sabor Cozumel Resort & Spa
    6. Sunscape Sabor Cozumel Resort & Spa review

    What to expect (based on 3436 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    SO HAPPY TO BE BACK AGAIN!!!

    Reviewed by Wanderlust5678(Sarasota, Florida) on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I was so happy to be back at Sunscape Sabor for their reopening. This resort is like my 2nd home & the staff is like family. I arrived on opening day & was very pleased with the safety & sanitation precautions that the resort has adopted. I was asked to sanitize my hands after exiting van from airport. All staff wore masks 100% of the time & social distancing markers were in place everywhere. Each guest was required to complete a health assessment form & have their temperature taken prior to check in. My room was ready & my luggage had been sanitized before it was brought to my room. Additional precautions in my room included that the tv remote, AC remote, & toiletries provided were all individually packaged in sealed packages. I thought the resort did a great job with restaurant & bar service since operating at only 30%. All restaurants were using tongs to put down clean placements & napkin wrapped silverware. Portofino was open daily for breakfast which was a smaller buffet than normal & a server plated your selections for you - no omelette bar at this time. There was also self serve fruit plates & yogurt available. Lunch was available at El Patio. Dinner was available at El Patio or Portofino & they swapped menus every other day. Before I departed Portofino had also started lunch service. I thought the food was greatly improved since my last visit in a January (with the exception of breakfast buffet - which was adequate for my needs). The salads, fajitas, poblano soup & the Provenzal fish at El a Patio were all excellent. I only had dinner once at Portofino & had the excellent lasagna from Da Mario menu. I did have lunch at Portofino on my last day & enjoyed the Tuscany sandwich. Only Tortuga bar near the main pool was open but I did see servers at both pools providing drink service. There is some significant remodeling being done right now but it was not an issue or noise problem for me. All of the hotel rooms in the garden section were being completely renovated. Some of the ocean front rooms were being painted. I also noticed a huge improvement in the water pressure in the shower!!! Nice. I had a great visit & look forward to returning soon. Special thanks to all who made my visit special: Juan Carlos, Antonio, Irving, Pablo, Karina, Andrea, Rigo, Rucel, Justo, Margherito, Mario, Leonardo, Reyes, Santos, Wilberth, Gaudencio, Marcos, Luis Alfredo. I also enjoyed several great days of scuba diving with Dive Palancar which is located on site, beach front, near the Secrets pier. These guys always take great care of me: Luis, Juan, Alex, Ramiro, Chuy, Gustavo, Alberto, & El Capitan.

    Individual ratings:

    Rooms

    Rooms-4

    Service

    Service-5

    Will never go back again!!

    Reviewed by luckygary62() on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We went down on 7/16/2020. They opened up the day before. When we arrived, we had to wait 5 hours for them to get our room ready. They did not have a swim up bar like was advertised on you tube videos. They had 3 resteraunts, but usually only one was opened. Called every day during the week to stock the mini fridge, and it never got stocked. Stopped serving drinks to early at the pool. Food was fair but there was not a good selection of it, the same thing, breakfast, lunch, and dinner. Right now, I would not recommend this motel. I know the covid virus had some to do with this, but it still could have been a lot better.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Service

    Service-3

    Wonderful Memories

    Reviewed by Miguelsunscape20() on Jun 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Sunscape Sabor, is our families favorite spot to go! The location is wonderful, but the Employees are the main reason we have returned 6+ times and will continue to return! The activities are abundant, and they try to make sure you enjoy every moment! One of the main things that amaze me is how after just a short bit they remember your name, what you like with your coffee and so on. Their attention to details are very much appreciated, are group is usually 20-30 people and wow how the treat us! LOUNGE Irving Pablo Karina Samuel Daniel Bellboys Marco Antonio Juan LOUNGE Bar Christian Wilberto Isabel Alfredo ENTERTAINMENT Brian David Eduardo Javier Heyti Manuel PORTIFINO David Leonardo Cristel Salvador Rigo Gloria Mercedes Mario Alfonso Kelvin Jimena Francisco Miguel Yuritza Maria Jose AMSTAR Atorro Ricardo Stephanie Andrea SEA SIDE Louis Agustin MAIDS Rosario Aislin Elia COCONUTS Wilberth Roy Totuga Alfredo Manuel Lius These wonderful people are part of our group and will continue to be! They have a special place in all of our hearts! They work so hard to make your stay very special, and to us. They truly did, Sunscape Sabor is our home away from home! Looking forward to our next trip! The Richter’s Sorry, so many pictures and hard to chose just one lol ! So come enjoy this little Gem, it’s all what you want to make of it, and we chose to make it our Second Home, cause that’s how it feels! Thank you to all the employees that helped!!!!????

    What didn't go wrong?

    Reviewed by cayce3() on Jun 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Friends and I stayed at the Sunscape Sabor in September of 2019. I don't have enough available space to write about how disappointing this place was. From the time we arrived, when they had no available rooms--as ours were apparently given to others--to the collapsed ceiling in my shower.... The food was absolutely atrocious. The air in my room wouldn't cool properly, despite someone being dispatched to repair it. There were cockroaches. The lampshade next to my bed looked like it had been beaten by small children!! :D It was just bad. This was my third trip to Cozumel, and this was the worst resort by far. Be warned. And, my standards really aren't that high!! --But, to be fair, the staff was great.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Value

    Value-3

    Would recommend

    Reviewed by marjoriev671() on Apr 19, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Staff very friendly, anxious to help, solved any problems quickly. Resort clean, quiet, nice beach, clean pool. Rooms comfortable, bathtub/shower worked fine and was clean but needs updating. Food delicious, small portions but you can order as much as you wish. Desserts not fabulous but fine. We didn’t have to wait more than five minutes for a table and like the no reservation plan. We will definitely return. Nice beach, no seaweed.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5