Marco Polo Beach Resort, a Ramada Plaza

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 2711 reviews):

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Avarage hotel

    Reviewed by Voyage708004() on Jul 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This hotel has friendly reception esp Lizette and Eduardo. Rooms city view with balcony were nice. Swimming pool was small and always crowded .Seaweeds were everywhere on the beach and in seawater as well. renting umbrella and chairs on the beach of the hotel is available with extra fees. Do not book city tour hop on hop off from the hotel concierge , it was horrible. First pay half price Cash (25$)one day in advance , then the other half (25$) directly before the trip ,No visa machine!!! so pay it cash. Then the bus collects tourists from different hotels more than one hour.finally dropped us in downtown waiting tour bus it was not the red bus it was different unknown one. When we went to take cruise included in the price it was 3 hours after what is said. So, we wait for nothing because tour bus left and nobody knows when the other one come. So we missed half of the tour that we alreafy paid for. .

    Great check in

    Reviewed by Jeanette P() on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The front desk team was extremely helpful and friendly in terms of their service. Special thanks to Wally, Gabriella, lizette, and Nadal. Everyone was so wonderful and courteous! They made my stay more exciting than what I was expecting

    Wonderful hotel!

    Reviewed by Tim34360(Lake City, Florida) on Jul 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Carrie Smith, Human Resources Manager, gave us excellent service during our stay! She went over and above the call of duty to assist us. Carrie is a wonderful ambassador for the Marco Polo Beach Resort. The oceanfront hotel room was comfortable;the pool delightful; the location of the hotel was perfect for us. The staff was courteous and efficient!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Do Not Stay Here!

    Reviewed by Experience561896() on Jul 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    I booked this hotel for 2 nights through my employer's Tickets At Work program. The room was fully paid for in advance. We had a terrible experience we had at this hotel. We even checked out early- did not spend the 2nd night there - even though it was completely paid for and was the July 4th holiday! This hotel is a complete dump. The rooms were not clean. The AC was broken and not cooling. The smell of mold was overwhelming. The carpets in the room, hallway, and dining room was stained and gross. The ceiling had black spots all over which was evidence of the mold that had been building up for quite some time. The overall condition of the rooms was BEYOND deteriorated. There was what appeared to be a series of blood stains on the curtains. The microwave made a wee-zing sound the entire time it was operational. The veneer on the cabinets throughout were cracking and peeling. This was not a 3 star resort. It was more like a negative 1.

    Great hotel, very happy we stayed there!

    Reviewed by 349ilanab(Boca Raton, Florida) on Jul 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    In the past 7 months we have stayed at the Marco Polo Resort 2x and have tremendously enjoyed both stays and plan to stay there again! Both times the rooms were nicely designed and very comfortable. When we first got there, the front desk was very helpful and accommodating and friendly. This hotel is VERY family friendly, I would strongly recommend it for individuals and couples, but it is a no brainer for families looking for a family friendly hotel. The pool out back is great and the instant beach access makes it a great stay all around. Great staff, great views, and great service made for a great hotel stay. This is also a GREAT location if you are looking for restaurants nearby (particularly kosher food) to go while on vacation. Overall, it’s a great hotel!

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