Embassy Suites by Hilton Waikiki Beach Walk

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4269 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Our Family Stay at Embassy Waikiki

    Reviewed by palinpe(Sunnyvale, California, United States) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at Embassy Suites for 9 nights and enjoyed our stay tremendously. There was buffet breakfast every morning, and the service staff was very friendly. We want to commend especially Justyn and Cary for giving us advice on places to eat, local tours and referrals for car rental. Justyn had a tray of fruits delivered to our room and gave treats to my kids, which made them super happy. I recommend this hotel, especially for the service from the hospitality staff.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Good family hotel!

    Reviewed by lisamY9064AN() on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Overall this hotel is great, it’s in a fabulous location close to the beach, Beachwalk, restaurants and the main strip. It has an excellent pool for the kids to be safe and have a good time and the complimentary breakfast and drinks was a real plus. The only reason I marked this down was because of a few annoying things for example the suite was aged and the fridge too small to keep snacks for young children. We also had an issue with staff member on the front desk when my husband misplaced his phone, she dismissed us quite quickly when we checked with another person they looked up lost and found and found the phone. This was the only downside of our trip.

    Perfect for families

    Reviewed by Juss1_more(Queensland, Australia) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We cannot speak highly enough of this place... if you are a family with more than 2 children, look no further. Location, staff and amenities were all exceptional plus you get the free breakfast & free evening happy hour (yes free alcohol) our family can’t wait to return!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing Hotel

    Reviewed by LifesUnViaggio(Ohio) on Sep 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This hotel was excellent in every way. First, the upper management was very responsive and kind to a request that we had regarding a late check out. Mr. Miranda, Mr. Otsuka, and Mr. Robinson, all responded to our email which blew me and my husband away. I know these men have busy schedules so it was even more astounding that they answered us within minutes to a few hours. Customer service seems to be a thing of the past but these gentlemen are bringing back high standards. Mr. Otsuka even arranged for us to have a key to hang out at the hotel while we waited for transportation to the airport. Our flight did not leave until 9:00 p.m. and he saved us from hanging out at the airport for a long period. While Hawaii is beautiful, the airport harks back to 1960. Check in at the hotel was very easy and reception was actually aware of our late check out so that went smooth. The same with check out. No issues with giving us a key to hang out until we left for the airport. As someone who travels quite a bit, when everything goes smooth, it is always a delight. The management at the Hampton in Seattle (see my review for that) may need to see the blueprint this administration has in their handbook. The breakfast buffet had an amazing selection. I know some people thought the food was bland but when you are serving that many people it is easier for the guest to add salt/spices than to make something that may not appeal to those who have issues with certain additives. Also, you can have an omelet made to your specifications. The hotel has nice amenities. There is a manager’s reception with free beer and soda, as well as some snacks, a laundry room if you need to freshen up your clothes, a very nice swimming pool, valet service, and you can even drop off your rental care from Enterprise at the hotel. The rental car company closes early so this was a welcome feature. I know I am missing some things but I encourage anyone to stay here. It will start and end your holiday/vacation in all the right ways. Words cannot do our housekeeper Yuat (hope I spelled this right) justice. Our room was very clean and she fulfilled a few requests for us. Also, I would be remiss if I didn’t mention this woman has skills and speed! She offered great advice for us regarding touring the island. The hotel was in a perfect location. There were activities nearby, a great store across the street and all the tour companies we contacted were able to pick us up at this hotel. Thank you to everyone at the Embassy Suites for helping make our vacation special. We walked around quite a bit and never doubted we stayed at the best place possible for us.

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Fantastic stay at Embassy

    Reviewed by James K(Stayton, United States) on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We had an excellent experience with this Hotel. The location was convient to the beach and surrounding shopping. We were in town for a Beaver football game ( they lost to Hawaii) everyone was very polite as we wore our Beaver gear. Will return to this hotel for the next game

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-1

    Rooms

    Rooms-1

    Service

    Service-1

    Value

    Value-1