Hilton Hawaiian Village Waikiki Beach Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 1841 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great resort

    Reviewed by bubba2307(Edmonton, Canada) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This place has everything. Almost no need to venture off the property. Grocery store close by. Great beach and great service. Good view out any of the towers. Walking distance to most things including the Ala Moana mall. Highly recommend

    Great escape in Waikiki

    Reviewed by cupfar b() on Jan 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent our last night here and it was wonderful. Kids wished we had an extra night in the 1 bedroom villa. We had the Lagoon tower with the pool view. A little noisy but normal vacation noise, 7th floor. Has a balcony. The suite was spacious, comfy, and the king bed with down comforter was wonderful! Full kitchen and the kids’ favorite part? The heated toilet seat! The hotel is so convenient and walkable to Ala Moana and the International Marketplace. The hotel is surrounded by pools, shopping villages, lagoon with water activities, and the beach! Even with checkout, there was a Changing lounge if your flight is much later. We enjoyed our last day at the resort before our 11 pm flight, including walking towards the Marketplace for an early dinner.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Great Rooms with amazing views. Terrible disinterested layered management.

    Reviewed by davidwL9482ZM() on Jan 08, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    The views from this resort are arguably some of the best in Honolulu and the rooms are exceptionally spacious. I would love this resort if it had not been for its totally disinterested and unresponsive management who hide themselves behind multiple administrative layers so as not have to deal with guest issues. This place has more "resort managers" than I have ever seen and the senior management shields themselves behind junior management that has no authority whatsoever but make empty promises regarding fixing issues. HGVC honesty should be ashamed as this is a total misuse of members fees. Here is a typical example of how problem resolution is handled at this property. A Junior manager 2 short weeks ago during a stay gave me his email to avoid future stay issues and said I should contact him prior to future stays to avoid repeat problems at this resort. I thanked him and specifically asked him for information on who to contact if he was unavailable. He told me not to worry but said he would get me alternative resort contact information. I sent 3 emails requesting the alternative contact information. I never heard back until today when I received an automated response that yesterday was his last day as he retired. I guess he didn't remember he was retiring 2 weeks ago when he said I should contact him before future stays !!!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-1

    Beautiful, all amenities but can be very busy

    Reviewed by Genelle W() on Dec 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love Oahu. But during the holidays it can be ridiculously crowded. Food and drink is expensive but all great quality. Plan ahead if you have a group. Get the condo rooms if you can so that you can make your own coffee and drinks when feasible.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-5

    Value

    Value-3

    Hilton Hawaiian Village family vacation

    Reviewed by richardmX9987JD(California) on Dec 26, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The resort is beautiful and very welcoming. The swimming pool area and amenities should require a wrist ban for access for resort guest only as other resorts require. There were multiple locals/non guest utilizing the swimming pool area and amenities reducing the number allowed for guest.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4

    Value

    Value-3