Hotel Castillo Huatulco Hotel & Beach Club

This was our 6th time to the Huatulco area since 2006. We have tried a different hotel or condo each time. We picked hotel Castillo first for its location in Santa Cruz and second for all the good reveiws posted. This hotel was surpassed all our expectations and we would have no problem coming back . Staff friendly,hard working gentle people. Very clean hotel and not over crowded. My wife and I were there for 2 weeks and always found something good to eat at the buffet and never had any stomach issues . Some people say the buffet gets too repetitive but I always think when we are all at home we eat the same things weekly. There are lots of eating choices within a 5 or 10 minute walk of the hotel if you want a change. The beach club at playa Chahue we loved and walked there and back every day, not using the hotel shuttle once in our 2 week stay. A special thank you to the life guard Alejandro at the beach club for being such a hard working individual who takes his job seriously . He always made sure everybody got chairs or umbrellas and was quick to inform everyone when the ocean was safe to swim or not with changing conditions. So in closing if you want a clean, safe not over crowded hotel located within walking distance to shopping and restaurants with a great beach club consider the Castillo .

We were welcomed with some refreshing punch and chocolate dipped strawberries in our room. Rooms are super clean. and we had a lovely terrace. The hotel pool is lovely for breakfast but the star of this hotel is the staff and beach club. I loved that the hotel served many Mexican families but we're also welcoming of English speakers. They sang Happy Birthday for my husband and went out of their way to always be helpful. The buffet had something for everyone. The location is great too! Thank you Raquel, Fredrico, Aseas and Edgar and the young man at the front desk (just 18) with the great smile. Thank you to the maid who made sure my husband didn't leave his iPad behind. Thank you to our two great waiters at the beach club. We miss you and wish you and your families all the best.

A clean basic hotel. Staff were always friendly and accommodating. The beds were "authentic" Mexican (hard) and not the most comfortable. Our room overlooked the street, which was quite noisy and unfortunately the balconies were so small that you couldn't sit outside anyhow. Bottled water was brought to our room daily, but it would have been a much "greener" alternative to have a water cooler that we could refill our bottles as needed. There was no refrigerator, so we bought a small cooler for our beverages. Hot water was never an issue, but you'll have to ask for extra towels. The grounds of the hotel were well kept, and everything was always clean. Breakfast was simple, hot and cold selections, including made to order eggs/omelettes. It was a short walk to the waterfront..with many little shops to explore and restaurants eager for business. It's a 20 minute walk to town (taxis were cheap too). The boardwalk (to the left as you exit the hotel) has security guards at night and is well lit. I felt totally safe putting in my headphones and going for my nightly powerwalk. Overall, a pleasant stay.

Returned to Castillo for 2 weeks in Feb/19 after skipping 2 years. This was our 5th vacation to Huatulco, all at Castillo. We love Huatulco for many reasons. The weather, the people, able to walk so many places and always feel safe! Castillo is a great little hotel. The rooms are always spotless and the staff are always friendly and do their best to make your stay everything you could ask for. The food may be limited and repetitive, but you can always find something good to eat. We did notice that the area has become busier since our last visit. The beach club in particular seems to be trending in a direction that does not appeal to us so much. They sell passes to people who are not staying at the hotel. The beach club is quite small and we found it busier and more crowded than our previous stays. People with day passes tend to gather in groups and overtake the loungers and palapas. We are early risers, so always got chairs and shade, but many others from the hotel would not if they came down a little later. With the additional 48 rooms being added to the hotel, I am not sure how the beach club will handle the additional people. Hopefully management has a plan. I don't usually mention staff, because they were all great and I don't like to miss anyone, but here goes. Alejandro, life guard at the beach club. Always went above and beyond. He deserves a raise in pay, many tips, and the opportunity to advance if he chooses. Fredrico in the restaurant, same thing. And Omar and Samuel at the front desk. We loved chatting with them every time we passed by. The hotel could not have any better people to great their guests. Hopefully, we will be back!

We had a lovely vacation here in Nov 2018. The Ocean cannot be seen from the hotel but is basically across the street. The Beach club for the hotel is quite lovely and is a short 15 min walk or they have a shuttle service to and from every 1/2 hr. The Ocean is somewhat swimmable if you are experienced. The food was good the rooms are clean, we will definitely return. The quaint town of Santa Cruz is a mix of great restaurants, and local shopping.