Aston Kaanapali Shores Condo

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 3027 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    3 star hotel 1 star staff

    Reviewed by Bee_Kay64(East Brunswick, New Jersey) on Apr 13, 2021

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    $300 room per night….Three star rooms, one star staff. I would recommend to stay away from this place find another better place. Not worth the money and the service from the staff. We are on vacation and look forward to have a good time, relax and enjoy the vacation!!!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-2

    Rooms

    Rooms-2

    Service

    Service-1

    Value

    Value-1

    Honeymoon Getaway

    Reviewed by hjh314() on Apr 09, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Very beautiful location. Staff is very friendly and helpful. My only complaint is that we were promised a room upgrade when booking (the reason we chose to stay here), and then were denied this upgrade on check-in. If advertised, I would take this with a grain of salt next time.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Dated and poor service

    Reviewed by loretta0527(Chagrin Falls, Ohio) on Apr 05, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    This hotel is very dated. Peeling paint, dirty hallways, and dirty carpet The front desk is not very friendly The concierge is only there to help with selling their trips and expects a tip. Forget dinner reservations or tips on what to see Overpriced and disappointing for sure

    Best Macadamia nut pancakes on the island

    Reviewed by jonborer(Anaheim Hills, California) on Apr 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Beach Club Restaurant had the best macadamia pancakes on the island. The were hot, fluffy and served with a generous portion of macadamia nuts. We tried other restaurants in the area for comparison. They did not meet the standard of the Beach Club!!!!!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Aston Kaanapali Shores in Maui: Terrible service terrible stay

    Reviewed by Bellavoce1() on Apr 02, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were frequent visitors of Maui pre Covid but had stayed at the Westin Villas. Due to the influx of visitors this April, the Westin and many other reputable hotels were booked. Hawaiin Air recommended this hotel to us and we were disappointed from the beginning to the end. We were told at check in that due to Covid we would not be receiving cleaning service. At arrival our room was dated and dirty. Our air conditioning, TV and screen door were not functioning. When we asked for repairs no one came. There was no staff present to service us at any area of the hotel. Many days we waited for the pool attendant to arrive very late. There was no beach access and the closest beach was a 10 minute walk. The pool areas were extremely full although we had heard that all hotels were supposed to be at 30% occupancy due to Covid. There was no staff monitoring Covid protocols and no guest adhering to Covid protocols. To add insult to injury, our friends who were lucky to be staying at neighboring resorts experienced all the things we were denied - full staff, full service, adherence to Covid protocols, and daily cleaning service,