The Westin Hapuna Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 4245 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Great, beautiful property: food horrible, service sub-par

    Reviewed by Destination315324() on Jan 10, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed a week in a condo on the beach and a week at the Westin. I wish we would have stayed the entire trip at the condo at Mauna Lani. The grounds are beautiful! Most of the staff is very friendly at the Westin, with the exception of the bartenders at the pool bar. The bartenders didn't acknowledge us every time we went to get a drink. No niceties there. The rooms are very dated, small, and overpriced! We ordered room service the first night, $220, no alcohol. Our chicken and bacon Cesar salad was dry lettuce and a side of croutons, that is it. No chicken, bacon, or dressing. Our Mediterranean salad was dry lettuce, 3 strips of peppers, and sprinkled feta cheese. No dressing! The rest of the food was worse than an elementary school lunch. We ate at the main restaurant one night, $365, 1 alcohol drink. My salad was over $50 because I added 4 shrimp to it. The food was disgusting. We go to Hawaii on a regular basis and have never experienced food or service so terrible. Needless to say, we will never stay here again.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-2

    Service

    Service-3

    Great way to spend the holidays

    Reviewed by Diba S(Hanoi, Vietnam) on Jan 04, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family and I came to the Westin between christmas and New Years. This is a great hotel with excellent service, delicious food, comfortable clean rooms and fabulous pools and beach access. Staff was always so nice, friendly and cheerful. Shoutout to Ginger, who would always greet our family and really made is feel so welcome and cared for.

    Exceptional stay

    Reviewed by DannyH337(New York City, New York) on Jan 01, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had an amazing stay at the Westin Hapuna. Our children (ages 4 & 6) had an absolute blast. Pool area was enormous. In addition, the beach had a great mix of calm and wavy days. Bonus were the tide pools where our kids played with fish, crabs, shrimp, etc. Special shout-out to Ginger who made us feel welcome every morning at breakfast. Great activities for adults as well...we had a great time at the spa, golfing, and tennis (over at the Mauna Kea)

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Enjoyable stay during a pandemic

    Reviewed by Zamamama(Seaside, California) on Dec 25, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Accommodation was great, bed super comfortable, lanai view of the ocean, pool is very warm and beach not to far from the pool. Friendly staff and great experience with the restaurants. Take advantage of the cultural advisor they have on property to learn about the Hawaiian culture, lei making, O'li (chant) and Olelo (Hawaiian language). You will learn the true meaning of Aloha. The hotel was not busy at all, everyone wore their mask and table in the restaurant are more than 6ft apart. We did have some issues with the Ikena Landing restaurant for breakfast but was immediately recovered when we received the bill.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-4

    So relaxing during Pandemic

    Reviewed by beachloversx2(San Diego, California) on Dec 16, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Came here to escape pandemic chaos in California. The room is spacious and beautiful; very few people here. We had the adult pool to ourselves, and you can’t beat the beach. We just extended our stay two more nights.