Sheraton Kona Resort and Spa at Keauhou Bay

This hotel was absolutely garage we had 6 rooms and every room and person had different issues with there rooms. Bathroom is old and everyones AC didn’t work it’s like they all blow warm air and the hotel didn’t do anything about it. The service was awful (that’s being nice) 3 days at this hotel was a nightmare and you can tell the hotel staff doesn’t care. The management was awful and didn’t care and you can tell that is the overall culture of the hotel. Don’t let them ruin your vacation find any other place but this hotel. The breakfast was garbage and no value for titanium elite members.

This resort has something for every taste. The location is great--near water activities and shopping centers. A Walmart is 5 minutes away and a Costco around 15 minutes. Kona is a very short drive away. Prices at the onsite Holo Holo market are fair and has many gift and necessity items, including package liquor and a coffee counter. The building was once the old Kona Resort, and has been around for a while, but the views from the ocean-side rooms are still great. Separate adult and family pools. A poolside lounge, adventure tours, game room, luaus, and so much more, there is almost no need to leave the property. I recommend the lawn games and trying some of the resort activities. The staff at Sheraton is some of the best we've encountered. They seem happy and are very helpful & accommodating.

I reserve a partial ocean view on a high floor in March for my July visit, hoping to upgrade to an oceanfront room upon arrival as I was unable to accomplish that online. Upon arrival I was shown to a nasty, noisy, dated room with incredible views of the vast parking lot and valet - directly below me. It’s noisy and not what I traveled 16 hours for. I spent the entire night on the phone with Marriot with no resolution. Their customer service is non existent. The woman who checked me in was beyond unhelpful with talons so long she was actually unable to handle my credit card. I will say that every employee I encountered other than the check in person was very friendly and pleasant, which was helpful since the signage at this hotel is useless - it took three tries before I found my hovel. I will never stay at a Marriot again anywhere.

The check inn was super slow. Took them an hour to just help 2 parties ahead of us. It was late and we could not find the room that was hidden on the back of the building. Asked 3 staff members that walked around for help and they just walked away. No food to get after we finally got to our room. We had been traveling all day.

On arrival at this beautiful seaside resort we were greeted with friendly staff and given gorgeous shell necklaces. The resort is breezy with open plan buildings, it feels inviting and spacious and safe for our 3 kids (12,14 &16). We made use of the adult pool. And also the kids pool. One thing that was a little annoying. Food and beverages were available poolside. Thats if you can flag down a waiter. They were few and far between, so it was up to us to get of our lazy butts and order ourselves. We hired a car so we could travel the island our way. However, you don't need to as there are many tours available and a free service called THE KONA TROLLEY that comes and goes all day, drop of and pick up on various local shopping areas. You cannot walk to town from this resort. We also had Club Assess with our rooms. The club is breakfast and afternoon tea in a very big restaurant type room with sweeping views of the manicured gardens and ocean vista. The food wasn't great! We ate out a lot! The Hilo Hilo Market, is a gift shop/cafe/grocery store. It's great. Has everything you will need if you don't make it off the resort. And the prices aren't too inflated if you compare them to the ABC store. Free wi-fi was always working. Much to the kids delight! Lots of TV Channels, Or log into your netflix! All in all, we loved this stunning west side of the Kona Coast. Mahalo for reading