Paris

The Paris was excellent. Lots of food choices, comfortable rooms and great pool. Everything was great, only complaint was that they did not tell us upon check in that it was reduced capacity at pool. Was disappointed that we had to wait a long time to go to the pool.

For such a fancy hotel I was pretty disappointed. Starting off getting there we waited in line to use a kiosk to check in. I found this very in personal . Check in was anytime after 4. We were there after 4 and was told our room was not ready and they will email us when it is. This was strike number 2. Luckily we didn't have to wait long, however we had to wait in the long line again to go through the kiosk process. Getting to our room there was wet spots all over the carpet and the blow dryer they provided was cover in a grease feel! Strike 3. Strike 4 - One of the reasons I book this hotel is because it advertise shuttles and come to find out they do not provide it. We had to find means to get the the airport when leaving. I had to "text" to get any information and was told due to COVID they are not providing them so I get that, but why still have it advertise that you offer it? Strike 5 , they will only give you wifi for 24 hours of your stay. After that you will be charge. All the money you spend there and you can't offer free wifi? Overall the casino, restaurants, and shop areas looked great, but I will never come back to this casino. Just seems like they do not care and only want to take your money!

This review is a shame and a warning. Paris is a very nice casino/ hotel. Beautiful place. However, all the bad reviews related to the customer service are not kidding; it’s bad. From the front desk (mostly automated), to housekeeping, and hotel operated/administration.. they just don’t care. No better way to put it. Every encounter you have makes you feel like the guest is unimportant and expendable. The restaurants were good and nice wait staff; but hotel employees that we encountered- be ready. We’ve stayed at 8 casinos now and by far Paris is the worst customer service experience by a long shot. My advice is visit the casino and restaurants; just don’t stay at Paris. You’ll regret it when there are so many other places to stay that will appreciate your stay and money. We are easy going and love vegas....really a shame; nice place.

Not what we expected! Website says newly renovated but they don't look like they have been in years. Might of had a nice view but the window was so dirty you couldn't tell! We were definatly disappointed in our stay and not how we wanted to spend our 20th anniversary! Trying to talk to anyone at registration was infuriating! Needed help just using kiosks to check in and couldn't get it!

Please consider making other vacation stay plans whenever possible! I’ve had the unfortunate experience of staying with Paris Las Vegas twice this year and surprisingly the experience has gotten worse. The small size of the burgundy room plus it’s overall motel theme decor makes it one of my least favorite of the Las Vegas casinos. At times when I attempted to order room service or use hotel amenities I rarely received a response back from any staff member. I recommend making any other reservations before considering your stay here!