Andaz Costa Rica Resort - a concept by Hyatt

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 2556 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing Andaz

    Reviewed by racham742020(Orlando, Florida) on Nov 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everything exceeded our expectations From the minute we arrived to the minute we checked out. Great staff and a wonderful General Manager who’s attentive to details and lead by example. Andaz location is very exclusive and a piece of heaven on earth!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Exotic Getaway

    Reviewed by Pete H(Reno, Nevada) on Nov 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Typical Andaz quirkiness, another unique property. Let's get this out of the way, it's hot. And humid. Definitely tropical, you're going to sweat the moment you walk out the door of your room. We were here one week after reopening after 7 months closed and while there were some bits and pieces of the stay not perfect, the overall takeaway was let them know and they'll fix it. Everyone was quite obviously genuinely thrilled to welcome guests again, and be back to work (so as to be able to feed their families). The room was great if a bit dated, property was amazing. Restaurant experiences, breakfast and dinners, at all three venues, was overall 10/10 with some hiccups being made up for in following visits. The ceviche and mixology classes were fun, very educational, and the hosts were very competent and welcoming. Housekeeping was excellent and turndown was available for the asking. Wife and I enjoyed our stay here very much. Pura Vida! ;-)

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Amazing in all times, safe in pandemic times

    Reviewed by mark3409(Austin, Texas) on Nov 22, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third visit to Andaz Papagayo. What a remarkable property in an idyllic location. Food, pool, beach, relaxation, incredible interaction with wildlife is always the headline here. In our most recent visit, the pandemic was in full swing. Everyone from the General Manager to every member of the staff (wait staff, groundskeepers, housekeeping, front desk) completely bought into an excellent protocol for keeping everyone safe. We were extremely impressed with this commitment.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Flawless stay!

    Reviewed by antonia s(Canandaigua) on Jun 03, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Of course the highlight of this resort is the organic nature of the architecture and the continuously smiling and pleasing staff. Rooms have a water view which rises from the lush tropical fauna....with frequent visits from the capuchin monkeys who inhabit the resort. PLEASE KEEP YOUR SLIDER CLOSED!! I was joined by monkeys twice while showering! Food and cocktails all stellar....5 star perfection! All in all a perfectly romantic getaway.

    Beautiful and relaxing resort

    Reviewed by jmcelvenny(Chicago, Illinois) on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Andaz for 4 nights in December 2019 and loved every second. Our room was booked as part of a vacation package but the property was very generous to honor our Globalist benefits anyways. They put us in a Bay View room with an amazing view and balcony. It had plenty of space for the two of us. We love how Andaz makes most of the minibar free and would go out of our way to try all the different snacks offered. It's a nice touch how they have a black hat and white hat in each room (their beaches are named 'black hat' and 'white hat' in Spanish). Staff was very friendly and always went the extra step to make us comfortable. We did the cocktail making class with Javier Piña and had an amazing time. He is such a talented bartender but an even more talented and driven individual. I hope that Hyatt gives him a role with more impact so other hotel bars can operate like his. Food and beverage was excellent at the resort. We were glad they had several options given how there are no outside restaurants nearby. Breakfast buffet is excellent and if you're lucky you might see some of the capuchins stealing sugar packets from the empty tables! We will definitely return but only after having a chance to visit the eastern part of Costa Rica. It's challenging to visit typical Costa Rican tourist activities such as hot springs, sloths or coffee tours because of the resort's remote location. Thank you for such a great stay!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5