Overview
Located on the beach in the heart of Mazatlan's golden zone and within easy walking distance to a variety of stores, restaurants and activities. A Canadian favourite.
Check in
3 p.m.
Check out
11 a.m.
Rooms
119
Inclusions
- Round-trip airport transfers
- All taxes
Rooms
Amenities
Location
Reviews
Can not beat location.
sandrahamel (Medicine Hat, Canada) on Feb 06, 2024
Older resort, but clean had everything we needed. beach is very nice, not to many people, except on Cruise Ship days (cruise ship passengers are welcome here) very busy on these days. Staff - my experience mostly good, except a security guard Damien.. he came at us very angry waving his hands yelling at us, he was speaking in spanish (i know its the language there) but i had no idea what he was yelling about. As luck has it a lady and her husband helped with translation. The issue was my pool bag was open and laying on top of my stuff was a bag of nachoes (apparently not allowed on pool deck, i was never told this when checked in or any time during my stay) We were in hot tub when this all started, no where near my bag, and no one was eating the nachoes. we had just came up from the beach. My frustration, Why was Damien looking in my bag in the first place? Why did he not get a staff member that i could communicate with and simply tell us that nachoes was not allowed on pool deck? Why did he get so angry and make me feel like i had done something criminal? I did go to front desk and report, someone did talk to me and assure me that this would not happen again, and it didnt. The front desk did also tell me that the next morning i would get a call from the manager, but that did not happen. Damien ignored me for the rest of our stay. I am not a rule breaker, and i am not a complainer but this did have an impact on the rest of my stay, i was on edge and nervous that he would approach me in this manner again. The rest of the staff were kind. Location of hotel in golden zone would be hard to beat, you are right in the center of all resturants, and entertainment. Yes i would return Front desk should give all guests at check in a list of the rules.
Filthy areas. There should be a comment section on their website
Pam S on Jan 23, 2024
Kitchen sink needs fixing. The windows in the breezeway are filthy. The elevator doors and area is filthy. No bottled water provided. Charge for leaving dishes in your sink but no dish soap provided. Wifi very poor. Beds very hard. Pillows hard.
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