Breathless Montego Bay Resort & Spa

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1552 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Grounds are kept great, but the rooms need some work

    Reviewed by EliseTravels3() on Oct 20, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The first impression of the hotel was great but once we checked into our room, that changed a bit. The smell of mildew in the drawers was very off putting. I feel like they weren’t cleaned at all because any housekeeper that opened the drawers would immediately smell it. I know that COVID has changed how the staff can entire tie roomc but they still should have been allowed to show us how the lights and things worked. The tablet that is supposed to be used for the function of everything in your room didn’t even work, which was annoying. Also, we weren’t told about things at the neighboring hotels, so we missed a lot. I also feel like they should’ve had buffet options for dinner and not just breakfast. There weren’t many food options. The pool and beach were awesome! The staff was absolutely amazing and made the stay better. Overall, they need to spend more time making sure that the rooms are top notch and the stay would be much more enjoyable. The last thing is that the hotel should really include more of the locals in their excursion line up. We didn’t even know that there was a jet skiing place about 15-20 minutes away until our driver told us. The locals would get so much more business if they knew about it.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    Love Jamaica, Unfortunately, Resort DID NOT Meet Expectations

    Reviewed by JamaicaLover76() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    This was our third time to Jamaica. We love the country so much and wanted to celebrate our 10th anniversary in this special place. Doing a great deal of research, we thought Breathless would be the perfect spot for us with the contemporary accommodations. Unfortunately, upon arrival at the Breathless resort, our room was not ready for us at the guaranteed time of 3:00 PM. Staff sent us to get something to eat at the restaurant, which took over an hour to get our food. Upon finally getting to our room 2 1/2 hours later, we entered an unlocked room which had multiple items that were not functioning correctly including the safe, iPad, phone, TV, and refrigerator. We called the front desk to let them know of the issues. They sent maintenance and they were able to replace the safe and fix the TV. However, the refrigerator just would not close properly. The phone just needed to be plugged in. The maintenance man stated that the front desk had to resolve the iPad issue. We contacted them and they said it would reset in the morning. That evening we turned the air on in an attempt to sleep comfortably. It turns out the air turned off in the middle of the night and we both woke up sweating. We again contacted the front desk in the morning to let them know of yet another issue. They sent maintenance to examine the air this time. He stated that it does turn off to conserve energy when no one is in the room. However, it shouldn't do that in the evening if you are in there. Needless to say they couldn't resolve the issue. So, they finally put us in another room. When they did, our new room had ANOTHER NON WORKING SAFE and TV!!!! Talk about frustrating. You would think they would have checked everything. The iPad that controls all the features in the room never did end up working during the entire week of our stay (which is one of the reasons we chose this resort) Management or resort staff did not offer any apology or remedy for any of these situations. The ONLY staff member who went out of her way to assist us in making our stay more comfortable was the concierge staff member by the name of CHANTAL. She was amazing and did everything in her power to remedy the situation for us. Ashton was a newly hired lifeguard who was present on our last day at the resort who went out of his way to make our experience a pleasant one, engaging in conversation with us and ensuring we had everything we needed. One last employee who made our stay pleasurable was ARGENTINA. She was our poolside waitress and did a phenomenal job providing us with cocktails throughout our days. She always had a smile on her face and enjoyed providing the best possible service she could. All in all we were very disappointed in this resort. Staff were not consistent in enforcing expectations. For example, when entering restaurants for meals, clients should be covered up and not wearing bathing suits or masks. However, some clients were addressed, while others were allowed to enter without meeting the restaurant expectations. Staff members do not display the typical Jamaican friendly pride that you see at other resorts on the island. This is definitely a party resort and staff are more focused on ensuring clients get the next cocktail. They are not concerned about the quality of food or service, or cleanliness of the resort. We talked with multiple other couples at the resort who all experienced similar issues, poor service, non-functioning items in the resort rooms, and uncleanliness. Between our experience and the experience reflected from others, we would not recommend this resort to others.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-2

    Honeymoon

    Reviewed by samanthamM3910IZ() on Oct 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Such a great honeymoon spot. Nepaul was AWESOME and we loved hanging on the rooftop of breathless with him! Mr Impressive was great. Very friendly and welcoming. Definitely will be back for an anniversary and hopefully will see these people again!

    Vacationing in Jamaica during a Pandemic

    Reviewed by sherrilabelle(Toronto, Canada) on Oct 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    First and Foremost, I want to say that we have not travelled internationally since the Canadian borders and airports were closed in March 2020. Recently (June 2020), air travel opened back up and my 35th birthday was steadily approaching in October. We decided to vacation in Jamaica because their Covid numbers were fairly low, they had designated a few hotels within the resilient corridor as covid-certified which means they were inspected by the health department and deemed safe with safe protocols, and their airports had been open since June whilst managing the Pandemic. Furthermore, we vacation in Jamaica every year and knew it would be great. Check-in: We were the only people to arrive at 2:00 pm so there was no wait and our room was ready. We were greeted with purple champagne but no cool towels (perhaps removed since covid) Room: we originally booked an allure junior suite but upgraded to the xhale club ocean view right before our flight. The upgrade may not be worth it given that we were not assigned a butler nor did we have servers at the beach. We also did not have turn down service or 24 hour room service. However, the view from our room was spectacular and room amenities were delightful; they included bath crystals, lip balm, and other ‘Gilchrist & Soames’ toiletries. Our xhale ocean view room had a beautiful view of the ocean as well as the main pool. Additionally, the Jacuzzi on our balcony was the biggest that I have seen for a similar room category but I only got to use it a few times. The shower was great; a large glass structure in the middle of the room, 2 rain showerheads and a hand held. There is a marble bench and lighting within the shower as well. Mini fridge: mini fridges are no longer stocked by staff. You have to call room service or use your in-room tablet to request whatever items you wish to have. We usually ordered red strip beer, pop, water and sometimes got pringles and M&Ms. Items are left in the delivery box after the box and items have been sanitized by staff. They ring a door bell to let you know or they knock the door. Goodies: we received a bottle of champagne, a small bottle of rum and birthday cake upon arrival; as well as some sweet treats in our delivery box. However; we would have loved to receive a complimentary Breathless tank top that they sell in the main lobby. We didn’t notice it until our last day and figured at that point there was no need to purchase it. Other resorts are more than happy to give VIP (xhale club) guests souvenirs or items with the resort emblem. Butlers: We were not assigned a butler even though we paid for one. Apparently some were back to work by the end of our week. In the meantime, we had a great concierge by the name of Leon and he did wonders for us. Since we had no butler service at the beach he left bottles for us in our room or at front desk. When we had a few issues with our room, he made sure to have them looked at. Most of all, he planned a surprise birthday dinner for me at the rooftop restaurant for our last night. It was equipt with champagne, a lobster dinner, mood lighting, and appetizers. it was literally a 4 course meal. He really did wonders and we greatly appreciate all of it. Breakfast: it’s hard to critique the buffet because covid has created a new way of restaurant dining. I will say that everything at the breakfast buffet tasted good but there is definitely an issue with food temperature. Obviously omelettes which are made fresh to order are hot but everything else is basically warm. The cold options (Caprese salad, fruit/cheese platters) are a perfect cold temperature and fresh coconut water in a coconut is now a buffet item. Also, all items are behind a glass partition and served to guests by staff. Lunch: we usually got Jamaican patties from the barefoot grill on the beach. I liked beef while my husband enjoyed the chicken. My husband also liked the shrimp burgers. Later, we would visit Altitude or Fish nets. Oceana was just okay. I ordered fish that was drenched in a red ketchup-looking sauce (I don’t really like Ketchup). Fish Nets was usually a better option. You can dine in or have a server bring the food to your pool bed/cabana. The Seafood fettucine and jerk chicken caesar salad were my go to meals. I think I ordered it every other day, if not every day. Altitude (rooftop restaurant) was good as well. I usually did the catch of the day. Dinner: No reservations needed. As for the a la carte restaurants, most of them were good but el patio needs work. It was chaotic and not worth the wait. Portofino serves a good lobster fettucine. Blue Mountain was the only restaurant where I could get braised oxtail so I went daily lol. Bordeaux was just okay for me. The seafood was a bit overcooked but it still tasted good. My husband had the escargots and said they were really good. At night the buffet restaurant becomes an a la carte. One night it was Latin and we did a grilled chicken with shrimp – pretty good and presentation was on point. On our second visit, we were surprised with lobster and our server even gave us a to-go box with a second serving. I wish I remembered her name but she was great. The rooftop restaurant also becomes an a la carte at night. I did the salmon and tabbouleh salad – so good. By now you can probably tell that I really enjoy seafood but my husband likes the red meat options. Regardless of the restaurant, he usually did lamb, steak, oxtail etc. Room service: food comes at a good temperature but I wish it came faster. Also it is no longer 24-hours as it now ends at 10 pm and, It arrives about 40 minutes after your order is placed. The Jerk chicken meal, brownie, and margarita pizza, were our late night staples but they also have a good salad and soup. Entertainment: i am super relaxed on vacations but my husband is the opposite. He was in the foam parties (yes there were multiple), watching night shows (from our balcony, ultimate social distancing), and grabbing drinks from each bar. Alcohol: Bartenders are pretty well versed in drinks. Most of my drinks were good but I will say Secrets made better drinks. However, the altitude and lobby bar drinks were good but the pool swim up bar, for me, was a hit-and-miss. Club lounges: the preferred lounge at secrets was not open and this was disappointing. They say the rooftop area is the xhale club lounge but staff are not checking who is xhale or not; thus, anyone can essentially go up and use the pool, bar and restaurant. The beach: is broken up into sections. The breathless VIP beach is beautiful to look at and super calm because nothing is going on; not even music. It is well organized but the water itself is rocky and prevents you from swimming or wading. Secrets St, James (next door) was not open so we could not go on that beach. In order to get to the Secrets wild orchid beach, we had to walk all the way around (in the direction of the a la carte restaurants) or take a short cut through the bushes – no Bueno and very annoying. Sometimes we would take a golf cart back to breathless lobby. Secrets wild orchid has great beach sections. We took many pictures with the waves and the coves. The water was the perfect temperature and not many rocks in sight. In fact some areas had no rocks so entry was smooth. Multiple cabanas are available and social distancing is in effect. I didn’t see drink service at the beach but they may have it at the pool. All of our drinks were good. Pools: the main pool has 2 sections. The spot for most activities with a swim up bar and a smaller section in front of the dj booth. In the morning and mid-afternoon, the main pool was very calm and peaceful. By 3:00 pm the party starts – the foam parties. Music was always really good and versatile; Reggae ton, Reggae/Dancehall, Hip Hop, R&B, Soca etc. the pools attached to swim up rooms were beautiful but it never looked like guests were using them. The pool at secrets wild orchid is nice but the breathless pool is much nicer. Breathless also has 2 large Jacuzzis; a circular one attached to the main pool and a rectangular one near the lobby. Both Jacuzzis were nice. Excursions: our Air Canada representative was absent from our entire vacation. “Bubbles” did not greet us at the airport, meet us at the lobby or come see us off at check out. We NEVER met her. We called her from Whats app and sent her messages but there was no response. We were finally able to get a hold of her from the front desk phone. We just wanted to know our pick up time for the airport transfer. We thought about sailing out with the water sports staff but it just didn’t work out. Too much mixed up information that should have been clarified by our air Canada rep. Spa: hydrotherapy at the spa is currently unavailable so I did not see the point in getting a treatment. Also, spa services have been reduced to about 4 options – mostly massages. Weather: yes it did rain and sometimes it poured but the rain did not last long. It did not rain at dinner time and we rarely had to leave/find shelter. We knew the forecast was rain and very little sun but it was my birthday week so we took the chance. Grounds - this resort is beautiful, picturesque and manicured. There are hand sanitizing stations at every door entrance and elevator. There are also signs about wearing masks and social distancing. We had a good time and would not hesitate to return. We definitely enjoyed the Montego Bay vibe. sidenote: as soon as the butlers return, the spa restarts hydrotherapy and secrets st james opens - we will be back to this resort.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Amazing Wedding Day

    Reviewed by Janesparks7(Wisconsin) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Booked RD Photography in Montego Bay, Jamaica to photograph my sister wedding day! Ranteen and his team made us feel so comfortable and you can just tell they are an expert at what they do! The resort was beautiful and peaceful; very clean environment. I would definitely be staying here on our next trip to Jamaica.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5