Secrets St. James Montego Bay

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 7805 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Still Here

    Reviewed by Tamika S() on Sep 19, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    This is a beautiful resort but it seems like they just can’t get orders right since I’ve been here... so I’ve been here for 3 weeks and I get off late so I order room service. I have an allergy so I tell them that but yet they still put it on my food regardless. This is the third this has happened. Then I got locked on the balcony my first day here and it took them an hour to come get me. Then I had to move rooms because of how long I’ve been here.. they claim it’s an upgrade but I haven’t been told what’s my amenities or special about this upgrade. I hear ppl talking about coupons you get when u checked in and special attention but that didn’t happen when I moved to this preferred room. Just because I’m here for business doesn’t mean I shouldnt get treated the same as couples that come here. My company paid over $5000 for this room, so it shouldn’t make a difference.

    Honeymoon

    Reviewed by RKerr85() on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nothing was too much trouble. The hotel workers were accommodating, friendly and fun to be around. Food was great in most of the restaurants on site and you can pretty much get what ever you want at all the on site bars. The perfect holiday!

    Preferred club??? If you are looking for a tranquil break away choose somewhere else

    Reviewed by markymark2006(rhondda) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Check in was straight forward, offered a drink on arrival, and luggage was taken to the room, we had a free upgrade to a swim Up room, however we paid extra to be in the preferred club, what you get for this expense is not much from what I could see, apart from exclusive pool and beach area, which isn’t the case because non preferred members were using it, there was supposed to be Butler service, again there was no butler for us, we asked for an extra sunbed for the room, it never came, the room itself was nice, jacuzzi in room and on balcony, the maid service was good and they work hard to keep your room clean, mini bar was stocked with soft drinks and beers daily, the beach has plenty of beds in sun and shade, the beach is narrow but clean, the food is very good, and they have speciality restaurants, Italian, French, Japanese, Mexican (very rude and angry female server), seafood and grill, breakfast is buffet style loads of choice but very busy, lunch is also buffet style but also there are a number of other places you can grab a sandwich or burger, entertainment at night is mediocre, there’s a nightclub on complex which was ok, alcoholic drinks were all acceptable for what you would expected from an all inclusive, pool service? Someone would come around ask for your drinks order, half hour later it would arrive, sometimes they would run out of glasses. As for relaxation if you want some don’t go here, it’s adults only, from the moment you sat by the pool that’s all you could hear was guests Shouting, screaming, drinking games, guests would bring speakers and have music blasting, also large groups would be having parties on their balcony, if I wanted club 18-30 I would have booked it. To round up, don’t pay extra for preferred club, not worth the money, don’t expect speedy and fast service because you won’t get it, don’t expect peace and tranquility here because it doesn’t exist. Do expect a nice clean room, good food and drinks. We made the most of the holiday as it was so expensive, but would not return to this complex again due to the fact we like peace, quiet and good service. We have been to the Caribbean many times and this was our least favourite, I will be complaining to our travel agent for false representation and advertising of this hotel

    Perfection!

    Reviewed by 918kellys() on Sep 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort is top of the line. The grounds, hotel, entire resort was immaculate. So clean and comfortable. The people were amazing, especially loved Sky and Delicious! Such fun. Food was so good, I gained 5lbs in 5 days (worth it). Drinks were great and plentiful!. Can't say enough about this place, we will be back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Pampered Like Never Before

    Reviewed by Gerardo A() on Sep 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Secrets St James caters to your individual needs. From the time you arrive until your check out, the staff at the hotel ensures nothing but superb service. We enjoyed the smiling faces of all the staff everyday, the amenities around the hotel, the bars and night life. They have 5 different restaurants that serve a 5 star meals that includes appetizer, salad, soup, main course, and dessert. We really enjoyed our one week stay at this hotel and will definitely return in the future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5