The Coral at Atlantis

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3118 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Just ok

    Reviewed by hfowler1220(Chantilly, Virginia) on Oct 16, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We had heard good things about this place and the Coral was a more cost effective nice option, however you get what you pay for. The staff was 50/50 - some were happy and kind and others seemed to not want to be there. I am a Marriott Gold member but they would not give me an upgrade even though I know there were rooms available. Our biggest complaint was the room. They just renovated the rooms and they were nice BUT we could hear everything - the people above us and next to us- the doors slam shut and the whole room shakes. I had to ask the people next to us to please try to be more quiet. It was horrible almost like plywood, no sound barriers, we could even hear the TV. Don’t get me wrong, my kids loved Atlantis but my husband and I didn’t sleep for 4 nights so we were miserable. We also were not aware of the hours of the property- it didn’t open until 10am and closed at 6:30/7pm so we had to wait most of the morning to swim and then at night wanted to just relax by the pool but it closed at 7!! I’ve never heard of resort pools closing at 7. Some of the restaurants were closed too but that may have been a seasonal thing as we went in October. Over all for the money we spent we were disappointed. It would have been so much better if we could have slept and they had spent the money during the renovation to soundproof the rooms. Also a few of the rides were not open the whole time we were there and no one seemed to know why.

    Not What it Used to be

    Reviewed by josephc300(Woodcliff Lake, New Jersey) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We were here on vacation/wedding. We arrived at the resort on Wednesday about 3. We checked into the Coral, where most of the wedding guests were staying, and what a king bed room. We got to our room and when we opened the door we were assaulted by a moldy smell. We immediately went downstairs to get a new room. They moved us to another room in another tower. When we got to the door it was difficult to open. The door was out of whack. The room had 2 Queen beds and not a king like we requested. We got in and unpacked. The room was a decent size with a limited view over looking the rooftop and if you looked up you can see the ocean. The sliding door had a crack in the glass. The AC was very noisy. We finally headed for the pool and got there a bit before 5. We got towels and proceeded to get lounges. We were told that they stopped serving food at the pool. We were quite hungry so we had to leave the pool and found a burger place a distance from the pool. We quickly got food and went back to the pool only to find our towels were removed and the towel place was closed. The pool closed at 7 but we had about an hour. I think food should be available up till closing. I stayed at the pool area to enjoy a cocktail with friends while my wife went up to take a shower. I got up a little after 7 only to find that she took a cold shower! I called down and they sent someone up to investigate. They came up about a half hour later. When they arrived the water was hot but when took my shower the water hot warm and cold....not happy. I was told the the manager Cameron was going to call me back while was in the shower....he never did. We slept in the room that night with the noisy AC. The next morning the AC stopped working. We went down for breakfast and asked to speak with Cameron. I found him and he offered to change or room and give me a credit for lunch for my troubles. He told us to enjoy the day and he would contact us about the new room. He wanted to inspect it before assigning it to us. We never got a call but when my wife went up to our room the key did not work. She found out they changed our room. When I left the pool area to get ready for our spa appointments I stopped by the front desk to find out about the room. I got the new rooms key as well as a temporary key for our old room so we could move our stuff. We quickly moved our stuff up to the 8th floor. The room was the same wit 2 queens but had a nice view. The AC was quiet. We arrived at the spa to check in. There seemed to be a bit of confusion. I prepaid for services. I went in for my services and my wife went for her’s. I must say I had a great massage. When I got out, the receptionist said that the manager needed to speak with me. She had to refund me for my wife’s services because there was some sort of mess up. My wife sat in the pre spa area waiting for someone to get her. There are no clocks in the area but she thought it was getting a bit late. She went to ask what was happening only to find out it was 6:30 for a 6 o’clock appointment. It was too late! The manager did offer her a free service at a time of her choice. We all got ready to have dinner at the Bahamian Club. We arrived on time and were seated. Our food was over cooked and barely warm. Another problem! The next day was some what uneventful. Many of the people attending the wedding had difficulties with there rooms and needed to change multiple times. We were here years ago and had a fantastic time. This time was terrible. We made the best of it. The place seems run down and tired. We did go to the Cove which was a world of difference. Much more luxurious. We would have stayed there but wanted to stay where all our friends were going to be. I was told that the rooms were recently refurbished. Atlantis is supposed to be an upscale resort. There could be different luxury levels but they all should be at a high level; not unacceptable accommodations.

    Atlantis at heart

    Reviewed by katrinatheexplorer31() on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and i stayed at the Coral which is a beautiful hotel, the room was clean and the view was incredible. The resort itself is amazing with friendly staff, the marine life is beautiful, pools are clean as well as the entire resort..it was always clean which is major points when i am travelling. We had such an amazing time and would definitely return.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Hot in the Off Season

    Reviewed by RisingDawn4(Maryland) on Oct 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ROOM PROS: amazing view, loved step-out balcony, bed was comfy, & friendly cleaning service. ROOM CONS: room compact, you can feel the dirt & grit on the tiled floors (that we tracked into the room) so bring slippers you can wear in the room, some wear & tear, and you hear the music from the Coral pool all day. TOWER PROS: everything was clean, 5-minute walk to beach or to pool, nicely decorated, loved the Bahamian-flavored gelato at Sun & Ice, all staff were polite. TOWER CONS: Issue with strange smell on 6th floor of the Ocean wing. Didn't experience it ourselves but our friends who had an Ocean-side room on the 6th floor did have an issue. Unidentified smell was bad enough that our friends moved to the Royal. When they were leaving, they met another 6th-floor family on the elevator who were also leaving for the same reason. RESORT PROS: Resort is beautiful, grounds are well maintained, water park & aquarium are fun, and staff are polite & gracious. RESORT CONS: Everything's expensive, some closures during off-season, e.g. lazy river was closed, Beach Tower was closed, and some restaurants throughout resort were on alternating schedules. Received extremely rude service from nail technician at Mandara Spa. WEATHER: We visited Mar and Oct, Oct was far more humid than Mar, the humidity added about 10 degrees. Oct is the rainy time of year for Bahamas, so we had 2 days where rain came and went, and when it rained it rained hard. The rest of time was sunny and gorgeous!

    Good not great, expected more for the price

    Reviewed by Mark B(Indianapolis) on Oct 14, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    In 2007, I earned a trip to Atlantis from my company. I took my wife. We had a really good time. Of course, it helped that it was paid for by my company. Still, it was a lot of fun. Now, in October of 2019, we decided to return with our kids (16 and 13). They see the ads on TV and have heard us talk about it so they were excited to visit. We saved fro the trip to make it happen. Granted, first times are always more exciting that second times. But I must say, there wasn’t the same kind of magic. Atlantis, thought still relatively young, is showing it’s age. The lobby of the Coral smelled moldy, thought I’m sure it’s not. The sliding closet door was off it’s rollers. The walkways could use a power wash. And the state in the waterpark seemed bored. There were plenty of friendly people, once conversation started. But the employees didn’t feel as approachable as you’d expect from a full-service resort. The hotel staff was very friendly and helpful in person, but difficult to reach over the room phones. One thing I found off-putting was how little staff knew about what was going on. We’d ask multiple people if the lagoon was open today and they all said yes, when it fact it was closed. Or when we asked what movies were showing and when…or can we bring food into the theatre…no one could provide an answer. Here are some bullets regarding our experience: * complimentary room internet up to four devices. Nice to have but interest was quite slow. * Hotel staff and a few of the on-site restaurants had friendly faces. With the outside attractions, there were more frowns than smiles * Food and beverage prices are ghastly. Some of that has to do with the 12% tax and the automatic 15% gratuity added to everything. When tip is automatic, the incentive for good service is removed. Cost aside, the quality was sub-part. We get it - we are at a full-service resort in the Bahamas where everything is imported so it’s more expensive, but the quality of the food didn’t match the price. Granted, we didn’t try any of the super high end joints simply because we had to watch our budget * During our entire 5 day visit the lagoon was closed to do an oil spill. The calm water and abundance of fish was a highlight of my first visit and I was hoping to share that with my kids, but it was closed. * The mini-slides around the Mayan Temple were also closed. That was a bit of a bummer. * The time of year (mid-October) was idea because the crowds were small. When cruise ships showed up, the crowed size grew but it was still manageable. * The recycling bins were few and far between. With all the bottled water that people drink, it would have been nice to see more recycling bins. And better labeling of the bins. Even in the hotel rooms, a split trash can (trash/recycle) would be a nice/simple upgrade. * We had pizza one night and all the trash cans outside of the pizza place were stacked in trashcans. It was overflowing. And we weren’t even there during a busy time. It looked trashy. Atlantis has great swimming pools, the beach front is large and the waves or fun. It’s also clean. It’s a fun place, don’t get me wrong. I just wanted to provide an honest assessment of our time in Atlantis.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-3