Embassy Suites Hotel

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 4310 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Safe and Clean stay during covid

    Reviewed by arnold0523(New York City, New York) on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Room got upgraded - special thanks to Min Yi, who I chatted over Hilton App. The process was quick and easy. Other agents who helped us upon arrival: Doris and Danielle. Room was clean and I feel like it's a safe place to stay during covid. - they made the room extra clean.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Belated Anniversary

    Reviewed by 8umble8ee(Braintree, Massachusetts) on Oct 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent the weekend biking around NYC. We chose the Conrad because of the location. The first day we experienced minor issues with WiFi connection. The hotel was able to resolve the issue within a few hours. To make amends for the inconvenience, Ms Heather was so wonderful n understanding, she sent a nice bottle of wine to our room. We highly recommended this beautiful hotel n the excellent service. Thank you Conrad Hotel for making this anniversary so memorable!

    Doris Fong made our stay incredible!

    Reviewed by 578jenniferd578(Orlando, Florida) on Sep 22, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My husband is a diamond member and although most of the hotels in NYC are under $150 we decided to stay at this 5 star hotel. During Christmas we stayed at the Conrad in midtown and it was a wonderful stay. Conrad midtown was closed. Conrad downtown, there was construction going on and food was not being served but Doris Fong, guest relations manager, made our stay wonderful! Everything was cleaned. I did bring my own clorox wipes and still cleaned our room. We had an issue with the toilet twice but Doris apologized and made it right. She went above and beyond our expectations. She also helped us find restaurants to eat at. The other manager, a man with longish hair was so rude. He never even once greeted us. The hotel was very empty. The other employees from the bellmen to the older man who brought toiletries to our room were kind.

    Highly recommend, especially if concerned about safety from COVID!

    Reviewed by briany380(Seattle, United States) on Sep 10, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    All around great hotel, super clean and excellent about following all COVID-safe practices. The staff were so helpful and pleasant. I was assured rooms are kept vacant for three days between guest stays. It was not inexpensive, but having just stayed in a less expensive place in NYC that was dirty, where the front desk person never wore a face covering, I definitely appreciate the Conrad.

    Best hotel ever!!!!

    Reviewed by jasmineo979() on Aug 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Me & a couple girlfriends stayed over the weekend our stay was nothing short of amazing as usual! Our highlight was the late check out. It rained Sunday so our plans were scratched, the Conrad made sure we were comfortable until our train left. Wow!!! We were so surprised but extremely thankful!! The showers, the robes, the toiletries, the bar area, etc everything about this hotel is just great. Literally the only place I’ll ever stay when we come to New York.