Sheraton New York Times Square Hotel

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 11398 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Appalling service

    Reviewed by 210lissae() on Nov 16, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Really disappointed in this hotel, booked for a girls Christmas trip before the COVID-19 situation, saved for the trip for almost two years, totally understand we took advantage of a good rate, non refundable but we were not expecting a world pandemic, tried to contact the hotel to rearrange as the US is not allowing anyone from the UK to visit and they are not remotely interested, they were rude and not willing to discuss the situation at all, really expected more from this chain, needless to say when we are able to travel, we will not be considering this hotel, disappointing response to a world pandemic!!

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Value

    Value-1

    TimeSquare

    Reviewed by Lulabell36() on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The refrigerator was not working properly. The room did not have a microwave oven. However, the staff was very nice and the room was clean. For the price that was paid they could have provided some type of breakfast.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-3

    First trip to New York

    Reviewed by ericmiskel2(Muskegon, Michigan) on Oct 14, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    At check in the manager greeted us very rude and non-welcoming. Upon entering out first room we realized that our shower and television did not work. We were able to change rooms and the second room was fairly dirty with chips under the chair. Hallways reeked of marijuana other guest were very loud. Request for coffee cups in the room was over a 3 hour wait. I would not recommend or return for another visit unless improvements are made.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-1

    Service

    Service-2

    Value

    Value-4

    Beautiful hotel

    Reviewed by 3084sapd(San Antonio, Texas) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The staff here is amazing. We loved it and cannot wait for NYC to completely open up to come back. The location is at perfect location between Times Square and Central Park. Would have preferred a mini refrigerator instead of a mini bar fridge.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Clean, comfortable, and quiet

    Reviewed by carin1221(Chicago, Illinois) on Aug 01, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The location was great; near Times Square and Central Park. Parking was easy, but a little expensive. The workers were nice but seemed a little frazzled. The front desk worker was not wearing a mask and was shuffling people around, yet was personable. It seemed clean and safe. The room was very nice. It was nice for our one night stay but if I was going for a while, I might look elsewhere.