Doubletree Metropolitan

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 6789 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-4

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    BRILLIANT HOLIDAY

    Reviewed by chespeb(manchester) on Apr 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Hotel fantastic. Room lovely. Very central great for getting about and exploring New York. Staff friendly. Room very clean. New york itself was fantastic. Very long days walking which is the best way to see everything. Some eating places quite pricey but we didnt let it put us off. Its what you would expect in a city. Cant wait to visit again very soon

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Loved the porter service

    Reviewed by Mudcrab_sally(Perth, Australia) on Mar 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Big thanks to Keith Brown at the double tree metropolitan for making me feel welcomed. He is a very helpful and friendly member of the double tree. As we travelled all the way from Australia, to see a big smiley face and extremely courteous of our needs to be comfortable, waiting at the front of the hotel. I would definitely Come back here to stay.

    Perfect Hotel

    Reviewed by PeacockPie(London, United Kingdom) on Mar 18, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a fantastic experience at the Hilton Double Tree, so much so that I am now looking out for other Double Trees, and have already booked another one. The rooms were extremely clean - I have anxiety around hygiene and I felt perfectly at home here. We stayed for a week and were expertly looked after by Erica and Marcello, who went above and beyond to make sure we enjoyed our stay. We made the mistake of booking through booking.com instead of directly through the hotel, meaning that our booking of an accessible room hadn't gone through, and the hotel staff sorted us out immediately. Literally cannot reccomend this place enough, if I am ever fortunate enough to come back to New York, I will come back to the Double Tree on Lex. (They also give you cookies!)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    Fantastic waiter

    Reviewed by El1i3_() on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Really nice hotel.Staff were very helpful and welcoming, especially Bolivar our waiter at breakfast.He was very friendly and always make sure we were satisfied with our food and had enough to drink. Not only was the food very good the service was brilliant too!

    Rooms need modernization

    Reviewed by Bolette M() on Mar 15, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Rooms needs to be updated or modernization, unfortunately living nearby a fire station was perhaps a bit too close to central Manhattan, however if you wish to stay in a walking distance to Central Park, MoMA and Times Square this is the location to be.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-4

    Rooms

    Rooms-3

    Service

    Service-4

    Value

    Value-3