Meliá Braco Village

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2756 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    It's been closed for months !!

    Reviewed by Hcfox() on Apr 19, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Hotel has been closed for months we booked last year but had to reschedule because they closed so we were booked again for May. For some reason a few days ago a month away from our trip I decided to check on my booking status and make sure everything was ready for my trip in May I also had questions about the hotel. Well big surprise I looked up the resort again since booking and what do you know they have been shut down since June of last year. The resort nor the booking agency bothered to tell us or send out a notification of closure nor did they ask us to reschedule or book somewhere else. Had I not been neurotic and checked everything we would have left to jamaica in less than a month and been stranded. I had to fight the booking agency and this horribly mismanaged "luxury" resort to get a refund and get booked somewhere else it was a 3 day ordeal and I was ont the phone from 7am to 9pm each day trying to get this fixed. One of the major hold ups was that the hotel manager never reported their closures to the travel agency and didn't want to pick up the damn phone to confirm they were closed for 2 whole days. most of my money has already been refunded but I'm still waiting for the rest. I cannot see how a resort can get away with doing this to people and still stay in business I should have listed to the bad reviews because everything they say about this horrible resort must be true if this is how they treat guest. I want to warn everyone to not stay here because they are booking people in advance without even being open that is scummy and dangerous.

    Exceptional Service and Food

    Reviewed by Saeyna S() on Nov 01, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    On reaching the gate the service given by the security guard was excellent and professional. Our temperatures were taken and our hands sanitized. The check in was a breeze and Brian and Carleta were so welcoming and warm. Every staff member on the grounds were friendly and helpful always asking if you are ok and if you needed anything. The facilities were ok. But the highlight of this trip was the food and service in the main dining area. Trecell was awesome from day 1 to 3 she took care of us (my mom, sister and friends). Jason and Susan were excellent too. They made us feel so welcome and served us exceptionally. (Big up Trecell, Susan and Jason). The drinks were so good, all the bartenders gave consistent service (I was hooked on the mudslide). Due to COVID 19 restrictions I can’t comment much on housekeeping but the rooms on entry were clean and comfortable. Mini bar was stocked and we had adequate towels, rags and toiletries. This is my second time at Melia and trust me it won’t be my last. The customer service 2 years ago is the same service now even better. Good job Melia Braco Team!!!!

    Fun filled vacation

    Reviewed by Nariika(Jamaica) on Oct 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My stay at Melia Braco was amazing. The staff there is so friendly and welcoming, the scenery is beyond beautiful and the food is great! Shout out to Vinessa, Micheal, Ricardo, Oshane and Judah for making my stay an unforgettable one.

    Fun weekend vacation

    Reviewed by foodyl424(Runaway Bay, Jamaica) on Oct 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Nice vacation so far. I must first say friendly staff ,especially Vinessa great service ,Big up Oshane,nice drink, Deno just to name a few,food great,nice pool, I had a fantastic time so far nice get away people look no further..Ashay had us entertained all day, good vibe. Honorary mention to Chad as well.

    Excellent vacation

    Reviewed by jaovaughniem(Jamaica) on Oct 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    An excellent place for relaxation and enjoyment. Excellent customer service. Shout out to Vinessa, Ojay, Juda, and the whole entertainment crew. The food was on fire and the drinks on point. Stylish and elegant accommodations. Must go again.