Portofino Inn and Suites

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1850 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Not clean, dingy rooms

    Reviewed by Kim Varney C(Hancock, New Hampshire) on Aug 06, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We stayed here as a large group for a conference. The hotel rooms were filthy. A colleague brought wipes for us to use and the surfaces were gross. Bathroom, tables, doorknobs, etc. The fixtures in some rooms were broken. The housekeeping staff was very nice as was the front desk staff. There are hotels closer to the conference center that provide breakfast and food. This is not it.

    Almost perfect for parents of young kids, with one fatal flaw

    Reviewed by danielsN4959ND(San Jose, United States) on Apr 24, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    The layout of the suite is excellent, nearest the door is the bathroom and king bed for the parents, further in the room, behind a partial wall is the bunk-bed and couch for kids. This works great when you want to put them to bed but aren't ready to turn the lights out yourself. There are two sliding doors that close to completely isolate the kids "room" from your "room". This all works wonderfully, except that the sliding doors are not opaque, they are glass! There is a curtain hung on them, but it is so thin that you can see completely through it from the inner room. It doesn't block light at all, thus defeating the whole point. We worked around this by pulling blankets off the beds and using them to help block the light out. Next time we'll be ready with binder clips to help hang the blankets up, but this could all be fixed if they simply had solid wood doors. The doors don't need to be fancy, they need to actually partition the rooms for privacy and light blocking. Or, if the curtains were actually made of a light blocking material (not just a "privacy" material, a "black out" material) then it would work perfectly. As it is, we will probably stay here again, we will just come prepared to retro-fit our own light blocking solution on the partition doors, but would love to not have to mess with it. As for distance to Disneyland, it isn't "across the street" close, but it's pretty close and conveniently close to CVS. Realistically, if you are walking around the park all day, this isn't going to add much more walking comparatively (assuming you aren't going back and forth multiple times per day).

    Trouble with Booking.com

    Reviewed by Michaeltravel2() on Mar 25, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Amada at this hotel was too kind and beautiful!! Been trying to cancel and reschedule my trip as I’m unable to travel with the health issues at this time and Booking.com wouldn’t call back from a week + but Amada was able to get me fixed up and now I can reschedule with no penalty! Thank you once again and thank you for being so kind and helpful, you rock!!!

    Good location close to restaurants but avoid if you are in a wheelchair

    Reviewed by wendygutterson(Melbourne, Australia) on Mar 09, 2020

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Great location. We had a family room on level 2 so was grateful they had a lift. Unfortunately the family rooms were in the second building which required you use a card to open the door. I had broken bones in my foot before the trip so had hired an electric wheelchair. You can’t swipe the card and open the door in a wheelchair without getting out of the chair which which was inconvenient. I could also hear what was happening in the rooms around us and hear people coming back at night and leaving in the morning. The walls are like paper between the rooms so if you are a light sleeper that could be an issue.

    Individual ratings:

    Location

    Location-5

    Service

    Service-4

    Value

    Value-3

    Disappointing in many ways

    Reviewed by Rach_Mary(Bristol, United Kingdom) on Mar 07, 2020

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We spent 4 nights here so that we could visit Disneyland. We were disappointed in quite a few ways. When we arrived at the hotel there was no welcome - just an overworked receptionist trying to do a million different things, we had to wait and there was no apology. Our room was old and dated, everything in the room felt old and it was very dark. The bathroom was small and pokey. There was just nothing at all special about this hotel and it wasn’t like it was cheap! We’d come all the way from the UK and wanted just a tiny bit of magic! We’ve stayed in other hotels in the area - there’s better out there, I’d give this one a miss!