Portofino Inn and Suites

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1818 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Meh....

    Reviewed by Lucio C() on Aug 12, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    As expected, its cheap enough, quite close and great places close by to eat and shop. We regularly go to Disneyland, would we go back? Prob try another place.... what really blows is the "resort fee". When I asked what is was for, they told me to cover "parking"... I didnt drive, then it was for "wifi" but it was to be included (as advertised)....on and on it went. This is simply a cash grab that everyone is including....perhaps its for toilet paper? Like I said if you can get a good deal...stay its very close and a really nice spot.....MEH!

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-2

    Old and smelly

    Reviewed by BoardingPass508696() on Aug 05, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Our room at this hotel was smelly, it seemed to come from the air conditioner, smelled like septic tank. The bathroom smelled like old pee. Overall it was not a clean room, everything needs updating. The pool area and hot tub were ok, however the pool towels when there was some, were old and shredding. The close proximity to Disney was it's redeeming feature. My advice is to look for a better hotel.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-1

    Service

    Service-2

    Dingy and dirty

    Reviewed by NYtoPA(Las Vegas, Nevada) on Aug 03, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I stay in a lot of family friendly hotels, and of all the ones I’ve stayed in recently, this one made me *feel* the most “dirty”. The hotel is old, outdated, and in great need of renovations. Our room felt dirty, which in turn made ME feel gross. The fabric armchair and couch appeared old and stained. The armoire had a handprint on it (Pledge, anyone?!!) and the bathroom was, by far, the grossest part of the whole room. The tile was stained and disgusting. The shower grout was stained, giving the shower the appearance of being unclean. The air vent was covered in dust. The mirror had mildewy stains around it. This was NOT a place that made me feel confident about housing my children for any amount of time. The website mentions a shuttle, which is misleading. It is not the hotel’s shuttle. It’s a public shuttle, for which fees apply. There is no breakfast included, and no real amenities to speak of. Parking is atrocious, so much so that we had to be given a pass to park in the Residence Inn garage next door. Now the good parts... a decent walk to the park. Not a hop, skip and a jump, but close enough to walk there and back once a day. The family room with bunk beds is a nice setup. The door between the sleeping area is essentially a decoy, though, because it does nothing to drown out sound, and keep out light from the main area if the little ones need light to sleep. Still, it creates a feeling of separation, which is good for getting kids to go to sleep. Overall, the savings are simply not worth the things that you miss here... such as a visibly clean-feeling environment, stress-free parking, breakfast included, etc. I will not stay again.

    Big Room, Good Location

    Reviewed by tysond2016(Salt Lake City, Utah) on Jul 30, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We stayed here for one night recently. They accommodated a late checkout (gave us an extra hour, which was helpful). Pro's: Big room. We had a two bedroom suite, and a hideabed. 3 flat screen tv's. Plenty of room for our family of 7. Con's: Needs updating. If you look closely, you can see the hotel is in need of an overhaul. No breakfast. Resort fee? Why a resort fee? This certainly isn't a resort. We used the pool, just like we do at any other hotel that does NOT have a resort fee. Dump the resort fee, and take extra attention to really clean the rooms and commons areas, and fix little issues that pop up. The attention to detail will really show.

    Individual ratings:

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Great place

    Reviewed by marlenem331() on Jul 27, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed for 3 days, its our 2nd visit here we came last year & really enjoyed our stay that what made us come again this year. -very close to Disney land 5 min walk or something. -fine gift store at the hotel. - receptionists are vet nice and helpful. - rooms are very clean. I highly recommend it.

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