Rosen Inn Lake Buena Vista

3.0 star rating

Standard accommodation with basic facilities and limited services.

    What to expect (based on 6034 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4.5

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    horrible staff to deal with

    Reviewed by j5piper99(Cleveland, Ohio) on May 11, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    has been a joke dealing with the staff trying to book. Five phone calls later and still not booked. When asked to speak to a manager they put another person on i don't think was a manager. Spent over an hour trying to book on this call and was put on hold five times. Not understanding the staff's attitude. Every time I asked a question they seemed to get upset and started playing the game of passing me off to another sales rep.

    Individual ratings:

    Rooms

    Rooms-1

    Service

    Service-1

    Awesome!

    Reviewed by R8671NBcharliek() on May 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Jill was very helpful an awesome! Big pool very nice rooms at an affordable price I highly recommend this hotel if you are in the area, if you can have jill service you you wont be disspointed, cant beat the price!

    Disgusting!

    Reviewed by C5931RNmelissag() on May 03, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The staff was rude and there was people smoking and a very strong smell of mildew and weed everywhere and even a guy right in front of our room just watching people at the pool. Super creepy! When I called to report the issues no one answered and I kept getting directed to a directory person that even said she couldn’t do anything and wasn’t “on site”. It took like 40 minutes to check in. Thank god we were able to find another place in such short notice. I wouldn’t stay there even if they paid me!

    Clean room, good location

    Reviewed by johnnymac84(St Pete, FL) on May 03, 2021

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Booked a last minute stay here while in town. This is formerly a Clarion hotel. I booked through a discount website. The good: Very good location. Close to Disney area, lots of restaurants nearby. The hotel had a restaurant but I’m not sure it was operating. The room was very clean and the beds were comfortable. There was a small fridge and microwave in the room. All of the staff we encountered was very nice. The not-so-good: Our room faced I-4. You could hear the traffic pretty clearly. Not all the rooms face that way, but something to keep in mind if you book. The pool was like a sauna. It wasn’t crowded and it seemed a little early in the season to have just been hot from the daily Florida heat. Not refreshing at all. Some of the exterior areas could use some TLC. I’m not sure how long Rosen has owned the property, but I hope they freshen up the elevator area and the walkways. Lots of potential here. In the end we were happy enough with our one night stay. The room was worth what we paid, but I wouldn’t book it at a higher price.

    Dissatisfied

    Reviewed by AllAboutCleanlines() on Apr 24, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    NASTY.....NASTY ....NASTY.... They should pay people to stay in this trash. The rooms aren't cleaned, the carpet is nasty, and the list goes on. Anyone that states that this is a nice clean hotel is crazy... If you stay here, make sure you bring cleaning supplies, sheets, towels and etcetera. The owners should be ashamed of themselves. This place requires some major remodeling....