Doubletree at the Entrance to Universal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1501 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Very Rude Staff

    Reviewed by Ryan F() on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If you have an Emergency, the hotel will not answer the phone when you dial zero, Security VERY RUDE, Housekeeping is not the "Hilton" I know. You must operate on the schedule of the employees, worst stay ever.

    Individual ratings:

    Cleanliness

    Cleanliness-1

    Location

    Location-5

    Rooms

    Rooms-2

    Service

    Service-2

    Value

    Value-1

    Universal Hilton

    Reviewed by itsglittertattoos(Miami, Florida) on Sep 10, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Honestly the facility was great - starbucks on grounds - everything I needed to get my day started was convenient. I reserved a king sized bed - as I was checking in they asked if I wanted a view - I said no thanks just the king sized bed I reserved - I get my key and go to my room and - was given double queens - it was a late check in and I was exhausted from driving so I got stuck with my double beds. Upon checkout I was billed an additional $50 for parking ($25 per day) - I went to the concierge and commented on the bed situation and that fact that I wasn’t made aware of parking cost - they comped my parking due to the issues

    Universal Studios family vacation

    Reviewed by Seaside53099556950() on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great location! Great staff & hospitality! Central to many places like shopping, entertainment for whole family and plenty of food options to pick from. Will be returning to this location for our next vacation.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Decent if you get a discount and great location

    Reviewed by N95WImarkb(United States) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I got a relative bargain on this property through a thrid-party booking service but the bargain part was tempered by an absurd $23 daily parking fee. Check-in and check-out was quick although it's one of those hotels with a disappointing after 4 PM check-in and before 11 AM check-out. For a supposed 4 star hotel, the room was a bit frayed around the edges and no tub but the lobby and common areas were up to par. Wi-Fi was free for slow speed or $9 for streaming. The best feature of this hotel is the close location to Universal Studios and it's about a 15 min walk but sadly, the long-awaited pedestrian bridge is not open yet and one needs to exercise great caution in crossing the large busy street. Alternatively, one can use a free shuttle service (shared by multiple Hotels) but it's not very convenient in terms of availability. Overall, not bad but not great.

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-3

    Value

    Value-3

    Halloween horror nights

    Reviewed by Porscheturbodriver(Tampa, Florida) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Awesome, Awesome, Awesome. This is my go to property for fun and family time. I just can’t say enough about Brian Lopez and the staff at this property. Brian certainly goes above and beyond to make my stays extra special. The property always looks great and has a really good fitness center as well. Can’t wait to come back.