Hard Rock Hotel® at Universal Orlando Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 10954 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Disgusting rooms. Hard Rock needs a revamp!

    Reviewed by LICi77() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Checked in today. On our 3rd room on Club level. There is black mold around the toilets. Holes in sheets. Some substance on bottom sheet of bed that apparently is not changed. Moved rooms to a room that was inspected. Laughable. Mold still around toilet lid. Stains on floor. Broken door where the refrigerator is. My son has allergies and the air conditioner smells musty. The air conditioner has drip marks. Does not feel like a vacation and we are here 3 nights. I spoke to the manager and he gave us free drinks for the inconvenience. We don’t need anything free, we just want a clean room that feels clean and is clean for my son. Thankful I brought Clorox wipes. Used them all over the room and bathroom and a lot of the dirty areas wiped clean. The pictures speak for themselves. This is our 4th visit and worst. On top of that we’re celebrating my husband’s birthday tomorrow and he called it disgusting. Can’t wait to go home.

    Typical Hard Rock Quality

    Reviewed by sherrifran7(Murrells Inlet, South Carolina) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The Hard Rock Hotel at Universal Orlando is exactly what you expect. Rockin' resort! Excellent staff! Extremely clean resort. Club level is the way to go! Plenty of food and drinks! Highly recommend!! Easy walk to Universal and IOA.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Hard Rock Is The Place to Stay

    Reviewed by 77rebeccap(Eldon, Missouri) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    If you want a full-service hotel, you need to stay at the Hard Rock Hotel. The staff is very friendly and will go above and beyond to assist you with anything. The location to Universal and City Walk is so convenient! We can't wait to go back!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Visit the Hard Rock Hotel Orlando!

    Reviewed by Lukesagooner(London, United Kingdom) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at the Hard Rock Hotel Orlando for our honeymoon and had the best time. All the staff were friendly, warm and really helpful. Facilities were incredible; The Kitchen, the pool, the arcade, the Beach Club, Velvet Bar & Rock Shop. The great layout and theme as you’d expect at the Hard Rock. Also walking distance to the Universal Theme parks, Hard Rock Cafe/Live venue and Universal Citywalk which has loads of great bars, restaurants and shops. We really hope we can make it back soon!!

    Fantastic Experience !

    Reviewed by squimbyj(Gastonia, North Carolina) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed 6 nights at the Hard Rock and it was great ! .... location can’t be beat , clean rooms with so comfortable beds . The layout of the Hotel is so convenient and easy to navigate. The pool area is a vacation all it’s own . Food is top notch , service impeccable and I really love the music being played throughout the lobby and pool area and hallways , makes it really a fun and vibrant vibe

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5