TripAdvisor Traveler Rating

Booked the room (like most) to take advantage of express passes for Universal parks. This was the good bit...unfortunately the check-in procedure is painfully slow meaning a massive queue across the lobby you have no option but to join. They tried to charge us an extra $50 for an extra adult in one of the rooms 'for the express passes'...I questioned if there was a difference in cost for child or adult express passes and was told 'it was universals rules, they charge what they like' I questioned further and pointed out I'd paid extra for that room already compared to the 2 adult 2 kids room we had and they eventually waived it. Rooms were ready which was a bonus so we went and dumped bags in Tower 2 Floor 7 Rooms 49 and 50. Rooms seemed nice enough for one night and at that point quiet... When we returned to Rooms after 1st day in the parks, room 49 had a strange rumbling sound...half hour later Room 50 had it to...the noise in the celing was incessant all night..We got very little sleep and despite the engineer coming and looking /lustening/ claiming to have turned bits off...nothing changed. He didn't know what the noise was either ...concierge phoned at 1am and offered us different rooms...bit late! And daughters had plugged their air pods in to try and block out sound so we stayed. We're offered a free breakfast for the inconvenience...however it ruined our night there and subsequent following day as we were all knackered in the parks and had to end up leaving early. Can't find any contact email to lodge a complaint either... A very disappointing venue indeed..think twice before spending the vast sums on a room.

We booked the hotel for one night purely to take advantage of 2 days if express passes for Universal. We kept our luggage at our other hotel, left there at 7 AM and headed to Loewes with 2 overnight rucksacks. Even though it was early, many people have the same idea and it was mega busy so husband waited in the line to checkin and I joined the line for bag drop. Took about half an hour but we soon had our room key, which doubles as your express pass (take a lanyard to put it in, makes it much easier for scanning at ride queues) and made our way down to the queue for security. We made an error here and walked, forgetting people's advice to take the boat. So there was a long queue to get through security which may have been shorter had we opted for the boat (this could have been solely due to the sheer volume of people with it being spring break).  Once we'd finished in the park we headed back to the hotel to enjoy some pool time. Pool area is lovely, with plenty of pool loungers, noodles and balls in the pool and a snack / bar area. Our room was xxx overlooking a small lake and car park. We had a king size bed with sofa bed for our Daughter. Room was large with huge TV, desk, fridge, coffee machine, safe and large shower. Beds and bedding were extremely comfortable and there must have been good sound proofing as we heard nothing all night and had a really good sleep. Small individual bottles if shower gel, shampoo, conditioner and body lotion were provided, with a simple call / text message to reception if you needed them replenishing. We chose to eat at Jack's within the hotel for our evening meal, expensive but we enjoyed it. We didn't get a lot of time to fully explore the hotel but the areas we saw were beautiful, it really is in a stunning setting, very peaceful and tranquil despite being on the Universal grounds. Breakfast wasn't included and we personally found the prices in the onsite shop quite expensive so got the boat over to Universal (shorter security check) and grabbed hot drinks and hot croissants from Starbucks on city walk. Although close to £700 per night we would definitely stay at the hotel again purely for the express pass to Universal as this did save us a fair amount as you get 2 day passes.

We enjoyed our stay at this resort, although we didn’t spend much time here because we wanted to maximize our time at the parks! The lobby is beautiful and the room was nice and quite clean, but certainly nothing spectacular. The perks were worth it for a short stay: PROS: 1. Loved the water taxi back and forth to the resort. We didn’t rent a car and we found this very convenient (and the ride is quite lovely!) 2. The express passes make the park.experience much more enjoyable - you’ll still have to wait in lines, but this makes it somewhat bearable. CONS: 1. The hotel is beautiful but certainly not worth the high prices without the pros listed above.

Hotel was close to Universal via a water taxi or a 15 to 20 min walk. Tried to have coffee in the morning but the machine in the room was broken so asked for a replacement. The replacement was used with coffee grounds coming out of it. I didn't bother to ask again as I wasn't sure what I would get. Aside from the proximity the hotel was average

We had a very positive experience at the Royal Pacific and would return. This is a great homebase for the universal parks. The rates are expensive, we paid about $900 per night for two adults, and one teenager, but there are several perks for that rate. First, you can enter the universal parks an hour early at 8:00 AM. Most importantly, You get an express pass for each occupant of the hotel room. For the week that we were there which was peak spring break time, the average Express pass price was approximately $300 per person per day. you can arrive early on the day of check-in and get your room key, which is what you will need for an express pass at Universal for the day. We paid for two nights at the resort, but had an express pass for three full days. The luggage valet service is very convenient, and I found the workers there to be very helpful and pleasant. On the day of your check out, instead of waiting in the long luggage check in line, you can call down and they will bring up a luggage cart and check it in for you so that you can head to the park for the day. When you do the math, the exorbitant nightly rate is a deal. we used the boat one day to go to the park but usually walked. It is quicker to walk, but the security line early in the morning can be long and if the boat timing works out, that could be shorter. The hotel itself is nice, but I would not describe it as luxurious. The room is comfortable but pretty basic. We found the tuk-tuk market in the lobby to be very convenient. They have condiments and snacks, coffee, breakfast, and ice cream and desserts. If you are there with a family for a few days, it is worth paying for an Instacart delivery from the nearby Publix. There is a small fridge in the room and I had, waters, drinks, yogurt, bagels, and snacks, delivered, which saved us quite a bit of time and money.