Tuscana Resort Orlando by Aston

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 1192 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Bad check-in experience

    Reviewed by Evylynn C() on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We arrived in Orlando early morning on Nov. 4th. We thought we would take a chance and find out if we could get early check-in. When we arrived at the resort around noon, they had a room ready for us (so they said). We had booked a one-bedroom suite. They put us in a two-bedroom, which wasn't so bad, but the room was not ready. Beds were unmade, there was garbage everywhere and towels on the floor. We went back to the front desk and were given an apology and told that they would send housekeeping immediately. They also told us that there were no 1 bedrooms available so they upgraded us. They also charged us a one-time housekeeping fee that was only supposed to for 2 bedrooms and up. We didn't think that we should be charged because we booked 1 bedroom and they upgraded us. We were told that they would have to talk to the manager about that. Anyway, went out for a couple hours to let them clean the room, but when we came back it still wasn't clean. I called again and was told that housekeeping said that they had cleaned the room. Really?!? I was sitting in the dirty room and they were telling me this!! (Not impressed) Housekeeping showed up while we were there but at that point we were offered a different room. This ended up being a 3 bedroom for 2 people. Too much space for 2 people, but they did end up waiving the housekeeping fee. The room was very nice and we ended up enjoying the week there, but we were disappointed that we didn't get follow up call confirming that the room was okay and that we were comfortable. Although it was very clean and the pool area was very nice, we weren't impressed with the Customer Service.

    Fraud Disgraceful practice - avoid

    Reviewed by Anthony B(Carvoeiro, Portugal) on Nov 03, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Like a number of others have posted we Checked out and came home 27th August then on 3rd October we had a charge for $1073 which is over £800 - I called the resort directly, they fobbed me off (Lena - disgusting attitude) put me through to the corporate office which she knew full well was closed, so I called her back and she hung up on me claiming "I didn't make the charge". Avoid these guys they're crooks - if you've ever stayed here cancel your credit cards immediately if they've not already scammed you.

    An Amazing Staycation!!!

    Reviewed by sommer4_2020() on Oct 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My family & I would like to thank Tuscana resorts for an amazing Staycation trip. I personally would like to thank staff member Ms. Stephanie for her professionalism and outstanding customer service skills. She took care of our Reservations and got us the best rate in town! Special thanks to Ms. Abby. She made the check in process very fast and smooth. Also, Ms. Nicole made sure we had the items we needed in our room w/o a long wait time. This vacation was truly home away from home. I would absolutely recommend this resort everything about it was perfect! Thanks again Tuscana!! Harris

    Avoid Avoid Avoid

    Reviewed by USJAX() on Oct 12, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    If I could give this resort a zero I absolutely would. I've vacationed to the Tuscana 2 times before but I guess 3rd time is the charm. Sheets and couches were stained, fridge and freezer were broken, overhead lights were out, no on call maintenance at night, toilets barely flushed, and to put the cherry on top - our key card reader on our door was taped on with electrical tape and we were locked out at midnight after visiting the parks and the "security" guard gave attitude while he had to break into our unit. His response to us asking what the protocol is if he is unable to get in and was no answer. I'm a bit shocked at our experience and the lack of professionalism.

    AVOID AT ALL COSTS **FRAUD**

    Reviewed by debyluann(Wolverhampton, United Kingdom) on Oct 02, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Well to cut a long story short, we thought the place was 'okay' the pool was nice and it is relatively quiet and there is only a bar service the weekend... Quite close to Disney but that is about the best... Unfortunately after arriving home in the U.K from a 14 night stay in September, we have since found out this complex has tried to take £811 off my husband's registered card, (you have to give them a credit card when you arrive where they put an amount on and refund back to you after you leave which was about £200). We have had the fraud squad on the phone and have had all payments reversed and they are putting in a fraud complaint about this hotel. The best of it is we are not even at the hotel and the holiday alone did not even cost that much - absolutely shocking - be aware that this hotel keeps your card details and even with you not being there, takes money off your account (or tries too) - thankfully capital one fraud squad are on the ball. Please note the condo was left as it was when we arrived no breakages at all.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Service

    Service-1

    Value

    Value-1