Westgate Town Center Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1708 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Vacation always happy to be here

    Reviewed by tpralph3147(Lindsay, Canada) on Jan 21, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We love coming. Services are great. Lots of things to do even on off season. The activity dept especially BeeBee is awesome! Love her fitness programs. Thanks for making our stay so enjoyable. Restaurant is very good. Lots of pools and they have now installed bbqs which we have been asking for for a few years now. Thank you!

    Wonderful property with some kinks to work out

    Reviewed by kag9780(Minneapolis, Minnesota) on Jan 10, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I was nervous after reading the reviews, but we were pleasantly surprised. We were in one of the newer towers, so our condo was wonderful! Our 2 bedroom had plenty of space for our family of 7, with beautiful views of the resort. It was so nice to have a kitchen and two living spaces to spread out! We had about a day and a half at the resort and we enjoyed the amenities, for the most part. It was cool when we were there, so they closed the waterpark without warning, which was very frustrating. The information about weather policy was inconsistently followed and not communicated to guests. The arts and crafts were fun for our kids, but they were out of some important items. The activity center was out of tennis balls, which is unfortunate. Westgate needs to do a better job planning and keeping up with the details such as these in order to really improve their customer service. We are owners, so all of the extras were free, but it would be very expensive if you had to pay for all of the activities on top of the rooms. The location is wonderful. Walmart is close by and very nice. The ice cream place in the resort is great and reasonably priced. Overall, we would stay here again because it has a lot of amenities for our family. I just hope Westgate can improve in some of the areas mentioned.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Value

    Value-3

    Terrible customer service, big ripoff

    Reviewed by Lance_Roberts(Fairbanks, Alaska) on Jan 06, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The maintenance has been being done. We did the owners update and then they didn't want to give the small gift and lied about us to our face. Talked to customer service and they were just as bad. Hope you find a better place.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Rooms

    Rooms-3

    Service

    Service-1

    Avoid this place, & be ready for bad customer service, very rude "Welcome Center", rigid money-minded Corporate center

    Reviewed by devajyotik(Atlanta, United States) on Jan 02, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    The "Welcome Center" staff was very rude to my wife, got into an argument with my wife over address verification documents. When my wife went to look for a manager the "Welcome Center" cancelled our promotional registration without even discussing with us. After we travelled all the way to Orlando to benefit from the promotional offer they sold us, three very rude women in the Welcome Center cancelled our registration in order to punish us for the disagreement. We think the Corporate Office does this sort of cancellation so that it does not have to honor all the promotions that are promised - we had told the Resort that we are most likely not going to buy the timeshare, and were pretty sure we wont. They will not work with you if you have any disagreement or if they do not get the documents right there and then in the zoo that is the Welcome Center.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-4

    Service

    Service-1

    Villa's Building I - needs upgrade

    Reviewed by Omar w(Oshawa, Canada) on Jan 01, 2020

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    We stayed at the Villa's they were dirty, old and smells. The bedrooms were dusty and the beds was uncomfortable, hurt my back after a week. the bathroom old and musty. Will not stay there ever again. Needs a facelift. I don't know if the newer part of the resort is better But the Villa's needs updated