Westgate Town Center Resort & Spa

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 1686 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-3.5

    Value

    Value-3.5

    5 most recent TripAdvisor reviews:

    Great service

    Reviewed by Jftff() on Sep 18, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    While in Orlando we visited the water park for a day. Natalie was bartending and was awesome. The park was busy and she somehow managed the crowd exceptionally leaving no one waiting very long for service.

    Huge one bedroom apartment

    Reviewed by KeptWoman(Caribbean) on Sep 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Booked a one bedroom with full kitchen. The unit was huge . It looked recently renovated. HUge flat screen tvs in both bedroom and living room. jacuzzi and shower in room. additional shower and toilet off kitchen. . sofa bed in living room. this would comfortably sleep 4 persons. Downside was corridor light shone into bedroom through blinds. Had to rig up a blanket to cover the window to screen out light.

    Thieves, Rude and High Robbery to sell Time Share

    Reviewed by NAS3333(Brooklyn, New York) on Aug 28, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Thieves, Rude and High Robbery to sell Time Share. I was giving old room and claiming new renovated door does not luck properly and when force closing it will not open. we spent 3 nights in our time share and left for 3 nights for a place

    Individual ratings:

    Location

    Location-1

    Service

    Service-1

    Summer Vacation

    Reviewed by MaryLou513(Indianapolis, Indiana) on Aug 11, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Westgate Town Center Resort is an excellent place to stay. Although I had to relocate to a third room it was well worth it. Staying in building 5800 you will be able to see Magic Kingdom and the beautiful fireworks at night. The staff were all very kind and courteous. There are so much to do on the resort property even their own water park. We took our teenage boys and they had a good time. Best of all many free amenities for owners. If you are looking to vacationing at a 5 star resort I would recommend any Westgate resort (Referral #65042657349)

    Disappointed

    Reviewed by Jet802553() on Aug 08, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    We have been Westgate owners at a different resort for several years. We have exchanged our week(s) many times to the Orlando area when visiting Disney. Westgate Towne Center had become a favorite for several reasons such as the close proximity to the parks, easy check in, etc. We haven’t visited Orlando in a couple of years and our last visit here during the summer months proved to be very relaxing even with a hectic schedule. We had arranged a one-bedroom for a week for the first week in August. Check-in was easy and our room was very nice. However, this was the first time since being an owner that we noticed wear on the furniture. It was surprising to see the sofa material peeling. We noticed, per usual, that Westgate was very busy. Our room was located over one of the smaller pools and adjacent to the water park. The first full day we were there, we attempted to go to the water park to relax. We walked in (after having our bag checked by what seemed like a high schooler). The scene we were presented with was so terrible we turned around and left. An employee was screaming over the microphone trying to do something, I’m not sure what. Two men were huddled under a towel and smoking pot. Adults and children were running, screaming, throwing objects and just being downright rude and disrespectful. On top of all of this chaos, it was packed so it was just a mess. We went back and followed the sidewalk to the smaller pool only to find the situation the same. We went to our room and you could hear all of this noise through closed doors. People were screaming in the pool until almost 1 a.m. We thought it would get better but it didn’t. Due to this, we spent 3 nights in our time share and left for 3 nights for a place where we could relax and people knew how to act appropriately. When we returned, we had one night remaining. We took a look around, was disgusted and checked out a day early and went somewhere else, I’m not sure what has happened to this property that management is allowing patrons to behave in such a manner. Westgate doesn’t seem to have the standards that a”four star” hotel should. Instead this is like a cheap motel. While the rooms are very nice and clean, the facilities are chaotic. There is no management or supervision. It’s not safe nor is it relaxing. Somewhere down the line, Westgate has lowered their standards and is allowing any type of behavior to take place in order to achieve high time share sales, as an owner, this is very disappointing and frustrating. Our hope is that Westgate will get their act together and prove themselves to be a quality property. I also hope this is not a reflection on how other properties are now being managed. With the amount of money we have to pay yearly for this time share, as an owner we deserve better than this.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-2