Best Western PLUS Mesa

The hall carpet was dirty the front desk, at check in was unresponsive to questions and very unhelpful. The hotel seemed under staff and all the staff seemed overwhelmed. Our room failed to be cleaned on the second day of our stay. It took over 6 hours to get a set of clean towels. I would not recommend this hotel.

Extraordinarily delightful and courteous front desk staff to welcome us upon arrival; clean and fresh looking lobby and room overall, beds comfortable and all amenities working well. Breakfast typical.

Convenient location, helpful staff, great/free breakfast, comfortable beds. We were told by the staff that the ownership were going start remodeling, updating the rooms, hallways and lobby areas. Right of the expressway and easy to get all over the area.

The room was fantastic the bed very comfortable...The staff were friendly and went out of their way if you needed something...The night desk clerk, Rob..He was just fantastic..He gets five stars in guest relations in my book....Wonderful man very pleasant..I'll always stay here on my return trips to Arizona.

We had a nice stay at BW Plus while we were in Mesa to visit a new grandchild. The hotel is clean and looks well maintained, with staff on the grounds taking care of things brought to their attention. We asked for an early check in and a quiet room off of the ground floor. The clerk called us as soon as our room was cleaned and available! We were pleasantly surprised at the quietness of our 3rd floor room facing the parking lot, even though it is right next to Interstate 60! Our queen bed looked small like a double to me, but it was indeed a queen bed, and very comfortable! Plenty of pillows, too! The room was nice and clean. Our tub was obviously older, with a little bit of paint peeling off of it. Also, water backed up in the tub as we showered instead of draining away. We let the clerk know as we checked out, and she paiged one of their maintenance crew right away to address the issue. We enjoyed breakfast there each morning of our stay. It was a good variety of hot and cold items each day. There is also a nice sitting area to talk with family and friends who came by to say hello while we were visiting! We enjoyed the use of the exercise room and pool/hot tub during our stay as well. They have nice Precor equipment to use, although the stationary bike had a pedal glitch that needed repairing. However, there was a second stationary bike that could be used instead (not Precor, though). The pool was clean, but a little on the cool side. The hot tub was also clean. There are chairs and some tables around the pool area, and towels poolside. There is a wall that separates the hotel grounds from the Interstate 60, and it provides a good amount of privacy and really squelches the road noise! The desk clerk told us of an Indian restaurant when I inquired. It is walking distance away, and their lunch buffet was very good! It is called India Oven, and we would recommend it! Actually, if Indian food is not for you, this hotel is very convenient to many restaurants and shops. We look forward to visiting our grandchild again soon, and will stay here again! Thank you, BW Plus, for such a relaxing stay!