Pointe Hilton Squaw Peak Resort

3.5 star rating

This hotel is rated between 3 and 4 stars. 3 star - Standard accommodation with basic facilities and limited services. 4 star - Quality accommodation with a variety of facilities and services.

    What to expect (based on 4091 reviews):

    Cleanliness

    Cleanliness-4

    Location

    Location-4

    Rooms

    Rooms-4

    Service

    Service-4

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Nice, but dated..

    Reviewed by Bob J(Phoenix, Arizona, United States) on Sep 20, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    The rooms are nice because I think they did a remodel of them, but the grounds themselves are REALLY dated... Paint chipping in the elevators, problems trying to get the elevator doors to close, etc. The landscaping is very nice, and the staff is great, but the exterior of the hotel is just too old. Service in the restaurant by the pool was awful and the food was bland. Claimed to be BBQ.... The rooms are not cheap, but for Phoenix they are not bad. Watch out for the resort fee though, which will add another $50 or so to your room per night. That resort fee is a ripoff. I am kind of torn on this hotel. The hotel itself is not as nice as the photos make it look, and the crowd there is a mix of nice people, and kind of shady people. However, the staff is great and will go out of their way to help, so all in all I would recommend this place. Just know what it is going in.

    Great Hilton Service in a Not so Hilton Resort

    Reviewed by elizacass(San Diego, California) on Sep 16, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    I booked this resort for a birthday celebration for my friend while I was in town. The Hilton service was fantastic, and treated me like i was at a 5 star property. I was given one of the best rooms in the property, the north suites which had been remodeled., so i was disappointed when I arrived to a very basically designed, basic suite. The room was quite boring, and not worth the price paid. The staff was fantastic, and gave my friend a birthday dessert and card which was such a personal thoughtful gesture, and the service at the front desk was superior, the reason I’m giving this resort 4 stars. The main reason we booked this place was for the lazy river. We weren’t able to go until the morning of our last day( Sunday) since there was summer thunderstorms on sat afternoon when we arrived. We started the day with breakfast which was excellent, but i feel the $20 credit for two as a diamond member was on the cheap side of a complimentary breakfast ( usually its no charge) and that’s a a regular Hilton, this is a resort! So off to the lazy river.. wanting a relaxing day, is not what we got. It was more like frat house river, full of partying 20-30 year olds, acting like they were on spring break with no rules. Playing loud music on their portable speakers , which should not be allowed. I complained to the staff and they said it’s allowed! Why would you let someone bring a boom box to a resort pool and disturb other paying guests. They were also allowed to smoke, right in front of the no smoking signs. They are all drinking and spending money so the wait staff didn’t seem to care. People are allowed to come here and pay a resort fee and use the pool and river and basically party all day. There is no separate area for resort guests. The river was dirty and slow, the whole place was very outdated. I hated it. We went to the south pool and it was much quieter, but I could of gone to a nicer resort and paid alot less for this. This property is old, out dated and not worth the money. No fault to the front desk staff, they were fantastic. I would not recommended this property or go back.

    3rd visit and will return

    Reviewed by Judy T() on Sep 13, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 3rd visit to Pointe Hilton Squaw Peak Resort. We especially enjoy the lazy river and pool area. Rico’s Restaurant was great for our breakfasts. Hotel is conveniently located to many eateries and shopping. Visited Old Town Scottsdale twice during our visit. This was a Staycation for us and was just a perfect get away . Would definitely recommend it!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Overpriced, overrated and outdated

    Reviewed by AndrewM6551() on Sep 12, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Price does not reflect the rooms you get at this property. During the weekend, patrons are there to visit the water park that are not staying at the hotel. They take up parking and access is limited, especially to the casitas. The not staying patrons are loud into late hours of the night and do not respect posted rules.

    Individual ratings:

    Cleanliness

    Cleanliness-3

    Location

    Location-3

    Rooms

    Rooms-2

    Service

    Service-3

    Value

    Value-1

    This is a "tired old lady" that should be skipped

    Reviewed by Michael M(Auburn, California) on Sep 09, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    As a Hilton Diamond member for several years, I have visited many resorts and hotels. I am sorry to say that this property should not be considered a Hilton. The exterior is in dire need work including a grounds refurbishing, Fresh (new paint color) Paint, Pools need to be thoroughly cleaned, tile replaced and many areas show visible sign of dry rot and the carpet in the rooms reminds me of the late 80's. This appears to be a "family destination" place with the multiple pools and lazy river, but there was no place to sit, it was so crowded. I was there over Labor Day weekend, so I admit it was busy. We stayed their for a business trip, due to it's location, but in the future for business and couples, I will stay elsewhere.

    Individual ratings:

    Cleanliness

    Cleanliness-2

    Location

    Location-3

    Service

    Service-3