The Westin Kierland Resort and Spa

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 2902 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Stay in Scottsdale

    Reviewed by Ashley M(Raleigh, United States) on Nov 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Westin Kierland was a fun stay for my family with endless entertainment. The commons nearby is walking distance with lots of good restaurants. The food and drinks at this resort is good but not great and over priced.

    Very nice, but not 5 Star

    Reviewed by E1186YWpaulw(okc, United States) on Nov 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My 4th stay at this resort and they continue to provide very fine service. I was surprised by the lower quality food at Nellie Cashman's café this time around (dry chicken breast), but the rooms are very good- not outstanding. Additionally, they didn't have the King-sized bed I asked for (I know it is not guaranteed) and I felt I paid for more than they gave- maybe taken advantage of because I was there with a large group meeting. Pool, golf, fitness room and outside eating are all great. Staff is 4+ stars too. Very responsive and polite, but could be more proactive to really be exceptional and 5 star.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Rooms

    Rooms-3

    Service

    Service-4

    Superb

    Reviewed by Road1500990() on Nov 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed 4 nights for a conference, the hotel is located about 25 miles from airport, easy Uber ride, hotel itself is spacious, elegant and the room size is sufficient for comfort, ours had a balcony overlooking the golf course, a nice view for morning coffee. Everyone had a smile and was courteous, we had an issue with the toilet and it was fixed within half an hour. Food was delicious. Gym didn’t have cleaning wipes or sanitizer spray for the machines and was short on towels a couple of times. Otherwise highly recommend.

    Wonderful experience!

    Reviewed by sfino1() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I just returned from a trip to Scottsdale and had a wonderful experience at the Westin Kierland. Everyone on the team at the Westin-Kierland provided 1st Class service and hospitality and the amenities and dining food were fantastic! Having traveled around the US and Europe and stayed at many high-end properties, I would highly recommend the Westin Kierland for your next, or first stay, in the Scottsdale area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-5

    excellent attention to detail

    Reviewed by Drdebsir(Chandler, Arizona) on Nov 03, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Stayed here due to a conference being held at the resort. Made reservations via the hotel website with a link from the conference. Process was very easy and I received several emails prior to arrival assisting with changing check in/check out times, upgrades, etc. Very responsive process. The staff were very friendly and accommodating. Valet services were awesome, check in was easy. Room was a typical resort style room, nothing extraordinary, but roomy and clean. Small refrigerator, safe, in room coffee pot, etc. were available in the room. Conference accommodations were good. Food was ok - not sure why only continental breakfasts are offered as those are just not good/healthy choices to start the day! The bellman who helped me with my luggage upon arrival was working every day of my stay and I ran into him every day. He always acknowledged me which was a nice perk and made me feel welcome. I'm sorry that I did not catch his name as I would like to acknowledge him. He was also around when I left and helped load my car when I left. I did ask for a slightly later check out due to the conference which I was allowed, they held my bags at the bell desk. Everything went very smoothly from check in to leaving. Overall a very positive experience - would definitely return if I had a reason to do a staycation or attend another conference at this resort.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Value

    Value-4