Overview
Krystal Puerto Vallarta is a 25-acre authentic Mexican style resort, located right in the hotel zone and also offers a great beach location.
The pace is slow and easy, and the extraordinary hotel service means you won’t need to worry about a thing so your stress will melt away.
Check in
3 p.m.
Check out
12 p.m.
Rooms
388
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Mountain view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Krystal tower
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 3 guests in the room
- Coffee maker
- Connecting rooms available (subject to availability)
- Balcony subject to availability
- Mini fridge – not stocked
- A/C
- Alarm clock
- Crib (on request)
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Phone
- Room service ($)
- Safe
- TV
Amenities
Lobby
Pool
Pool
Family pool
Ruins
Seating
Exterior
Exterior
Las Velas
Aerial
Kamp Krystal
El Pueblito
Cinque Terre
Aquamarina Restaurant
Location
Reviews
So disappointing...love PV....TOO many other places to stay...don't want to live out of a suit case...the staff however is great
Terry S (Fort Worth, Texas) on Apr 11, 2024
Room was in adequate for being able to unload suitcase...could not unpack..no dresser...towels were raveled.....food ok...except for the pizza...very good..staff was very good.......no activities such as Bingo...will not stay here again
Go somewhere else!!!
Jamie G on Mar 26, 2024
I've never left a review on anything in my life but I have to for this place. This was my wife and I's first trip to Mexico (actually anywhere hot) and man were we let down by this "all inclusive" resort. The room we had in the tower wasn't too bad but the railing on the 11th floor balcony was scary loose so I'm very glad we didn't have the kids there. It had a great view of the ocean which was nice. The shower water spread into the entrance area unless you had a towel by the door. And you didn't want to use a towel for that because they don't give you enough of those unless you beg the cleaning lady. The majority of the staff seemed very grumpy and non attentive. The one person we did really like was a bellboy named Jaime, he was great from the moment the taxi dropped us off. They need 100 more of that guy. No booze included in the room, just 2 bottles of water and had to beg for more of those. The food was absolutely terrible!! The omelette bar was disgusting! Chicken crap covered eggs being cracked with bare hands then grabbing other ingredients with the same raw egg and poop covered hands to make the omelette. Then she turns around and makes breakfast tacos with the same hands as well. This was an every morning deal as well as the birds flying around crapping everywhere and eating muffins and other food. I guess at least they enjoyed the food. We ended up going to Costco to buy food to make our own breakfasts. We ate out for dinner almost every night as well. There were supposed to be 2 A la Carte restaurants but they weren't open. They told us that they were doing a special deal for everyone and offering an Italian night and an Oriental night for free instead. We went to town on Italian night and asked other guests how it was the next day. They said it was disgusting. We asked someone coming from Oriental night how it was and they said surprisingly very good so we went to try it. It was so gross!! That was it, we never ate another thing from this place the rest of the trip. The bars were junk!! All of the drinks at the pool bar tasted pretty much the same, overly sweet. Beer was only draft. Bartenders were all grumpy looking, even when you left a tip. I don't mind leaving tips for good service but tips here got you nothing so we completely stopped giving them. The Lobby bar never seemed to be open at their posted times and when they were it was a poor area to hang out anyway. Who wants to hang out in the lobby of a hotel? The pool was ok besides them never having the filters on so garbage would be floating around all the time. We saw people steady cleaning stuff out as did we when we were in there. This place has absolutely no night life at all after supper, It pretty much shuts down. First night had some terrible band out in the courtyard and second night had a really terrible singer in the restaurant during supper. That's all we saw for "entertainment" We will definitely go back to Puertra Vallarta but I will NEVER go back to this place!!
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