Krystal Puerto Vallarta

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 3699 reviews):

    Cleanliness

    Cleanliness-3.5

    Location

    Location-4

    Rooms

    Rooms-3.5

    Service

    Service-3.5

    Value

    Value-3

    5 most recent TripAdvisor reviews:

    Beautiful Puerto Valletta

    Reviewed by Rashid Q(Austin, Texas) on Sep 08, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Relaxing close to shopping. Friendly staff. Hotel area nice, need improvement on WiFi signal keep droping, need signal booster, week in pool area. Beautiful beach area. Need to have daily evening programs for customers, such as music, comedy etc

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-3

    Service

    Service-5

    Value

    Value-4

    Miss

    Reviewed by lagapa03() on Sep 06, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Hotel is not very nice and food isn't finger licking but if you on a budget, it will do. Location is good for malecon and walking distance to bus stops. No entertainment at hotel so you on your own. Friendly staff though. Eduardo Martinez and Gilberto Mascorro are very attentive.

    Anna

    Reviewed by Anna L() on Sep 04, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This is such a wonderful place to come and stay! The activity director is such a blast, the food is absolutely wonderful, the staff is so so amazing. I can’t think of a single person who was unkindly and/or unprofessional. The rooms are super nice and have great air conditioning. I would have to say my favourite person from the staff would be Jesus Rodriguez. He has amazing customer service, he is super kind, very professional, and was super quick every time throughout the stay to ask if I needed another drink or a plate taken away. He is one of the reasons why my trip was so amazing and he hands down deserves a raise. The hotel did a great job hiring him. He makes the place so much better! I could go on an name all the staff I love but it is honestly everyone I have met here. Everyone is wonderful and polite. Thank you!!

    Great Hotel but needs better cleaning

    Reviewed by nancyzaragoza(Downey, California) on Sep 02, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    I love coming to Krystal in Puerto Vallarta. As soon as you walk in you feel like your in Mexico. I love that they’ve kept that style throughout the hotel. I’ve stayed at others hotel while in PV and they’ve all been nice but they’re too fancy. When I travel to Mexico I want to feel like I’m in Mexico. I’ve been here 3 times already but not sure if I’d return. Not that it’s the hotels problem but upon our visit around the 3rd day there was a big crowd that showed up and they were very rude, I was traveling with my 1 year old daughter and husband and while we would wait for the elevator the other tourist would cut in front of us making it impossible for us to catch the elevator we were waiting for. After this happened a few times I had to go off on 2 woman and ran one over with my stroller. Another thing is the rooms weren’t very clean. We couldn’t turn the fan on as it was full of dust and the AC vent was also dirty. Other than that our stay was amazing.

    Not the nicest place to stay

    Reviewed by traceyj832() on Aug 29, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Looked nice on the photos on Booking.com but quite tatty and univiting. Pools don't look great either. Room located near lots of rooftop generated so it was very noisy. Dire food and quite basic. Chose to eat at Starbucks up the road.