Now Amber Puerto Vallarta

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 5515 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    WONDERFUL HOTEL

    Reviewed by JMPDenver(Denver, Colorado) on Jul 30, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I cannot say enough good things! This hotel is BEAUTIFUL! We splurged and did a swim-up room in the Preferred Club and it was just so fun and so worth it - esp. with kids! Of course, we were traveling during COVID, and the resort and staff just went above and beyond in their precautions and the safety measures they took to make sure everyone felt safe. Every morning I was up early and they were sanitizing and spraying and cleaning like crazy. Every staff member wears a mask and a face shield, many wear gloves, and guests are required to wear masks inside also. That being said, it was such a nice getaway from all the craziness... and everyone was SO jovial and so welcoming - guests and staff. So nice to be there in that environment!! It is beyond clean and manicured and just so pretty. There is A LOT to do, or just relax! I want to say that there were some wonderful people who added to our trip tremendously - Pollo, Luis, and Ivan (I believe? who taught spin) on the entertainment teams. Antonio at the PC front desk. As well as the bartender there on the 2nd level (Samir?). Lastly, Jairo who was a pool concierge and set up my mom's and my favorite meal, and was engaging and so helpful. The food is very good, as are the drinks. Again, I cannot say enough good things! I will be back!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Amazing!

    Reviewed by 944mindyv() on Jul 28, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had such a pleasant visit since the moment we walked into reception, they treated us very good and welcomed us with drinks. We came during Covid and they have such great protocols better than in LA. On our second night we had a leakage in our room they accommodated us so well we were in our honeymoon stay and they upgrade us to secrets and a swim up room most amazing experience ever that we even ended Extending our stay! We had David at the swim up Pool helping us with drinks was amazing, Miguel at the pool and beach areas very attentive, Jorge at concierge spoiled us to the max and Elizabeth catering our dinner reservations. Definitely would come back.

    great experience

    Reviewed by natalierenaeja() on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    ther service was super nice. everyone was a active and tori as amazing. the food was good. the drinks were. everyone was nice. the weather was nice too. the pool was nice. the entertainment was good. the view was great

    great experience

    Reviewed by thelillygrace() on Jul 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    the service was very good and the people were very nice and i had a great time. The hotel is amazing and i felt very well taken care of. The drinks were very good. Canelo was a very good entertainer and miguel, and the lobby bartenders were very good.

    The best there are

    Reviewed by miguelaN3232XS() on Jul 24, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The best chain of resorts there are. Absolutely the best service and attention to detail. Highly recommend anyone looking to travel with family 18+ or couples looking for an escape. Food was to die for, the French restaurant was amazing and arguably the best at the resort. The waiter Rosalio remembered us various times and we felt like family and ut was very welcoming.