Excellence El Carmen

We had a great time celebrating our friend's 40th at Excellence El Carmen in February of 2021. The staff were amazing-special shout-out to Checky-Checky with the Entertainment Team, Palma for the great wine selections, Sonya at the spa was the BEST EVER, and to Danny Boy and Carmen for the poolside service. It was an amazing long weekend filled with the best memories!

This was a last minute trip that my wife and I decided to take upon recommendation from a travel agent as we wanted to get away from the cold. We could not have been more pleased with this suggestion as the service was fantastic from the second we arrived at the resort to the time we left. The facility was well taken care of and I will be staying here again when we decide to come back.

This was our second visit to this resort...the first was for our honeymoon in December. We loved it so much we came back as soon as possible. We stayed in the Imperial Suite with private pool both trips and I have to say it is my favorite room I’ve ever stayed in. You are steps from the beach where your reserved Bali bed awaits. When I wanted to not get sandy we hung out on the deck or floating in our private pool with a perfect view of the water. Jensi came by each morning I was on the deck to bring me my first drink of the day. Loved having to drink service right to the room! The minibar was fully stocked with beers, full sized bottles of liquor, sodas, water, tea, and coffee. There were also several delicious midnight snacks to get into. Manauris replenished our drinks and snacks each day and often caught us in the hallway to make sure we got what we needed. The grounds are beautiful, the food is delicious, and the drinks are fantastic, but the thing that sets this place apart is the staff! Our concierge, Marcos, remembered us from our previous trip and made sure that all of our preferences were already documented. When he was away for a day, the concierge manager, Marlon made sure that we were taken care of. They both went above and beyond to make sure that our diner reservations were set (along with a few special requests). Whenever we needed a ride back to our room (after a few to many mamajuanas or because of my poor choice in footwear) Edwin was always quick with the cart keys to whisk us away! I enjoyed several coconut martinis from the Excellence Club bar specially prepared by Kendry and Ramon. Jose Luis, the F&B manager, was especially helpful with setting up a special cooking class where we learned to make mofongo! We had a great experience with so many of the waitstaff in the restaurants, especially Delvis at The Lobster House, Delvi at Chez Isabelle, Yoel and Miguel at Magna, Miguelina at Agave, and Luis Fernando at Oregano. We enjoyed playing pool at the Sports Bar in the evenings and Felix and Maximo always had the music and drinks going! During most days we hung out at the main pool. Edgar and Danny kept our drinks full and Kassandra, Shaky Shaky, and Coca-Cola kept us entertained! I participated in a few of the yoga and aqua strong classes lead by Miguel…my abs were definitely sore for a couple days after getting home! Our first full day on property Coca-Cola took us on a bike ride to a local plaza where we bought some souvenirs to take home. He also helped us with our rifle shooting and archery skills. After that first day, whenever he saw us on the grounds he would yell out a hello with a big smile and a wave! We felt safe the entire time we were there. All the staff wears masks and sanitizer is readily available everywhere. We were required to take a COVID test prior to returning home and the resort made that a painless process. The cost was fully covered and the appointment took a total of 15 minutes. A printed copy of our results were provided at check-out and we had no issues at the airport. We’ve been home for two days and are already trying to determine when we will be able to return. I would love to experience the resort at full capacity when COVID is behind us.

Such a beautiful resort with unmatched customer service. We stayed in an beach front honeymoon swim up suite. It all began from a private car ride from the airport to a private check in with excellence club. The landscaping is beautiful - you can see everyone takes pride in their job there. The room was in excellent condition with every detail perfect. The food and drinks are great! I want to call out some special staff, but everyone is so friendly. Make sure you enjoy the pool/beach activities with Shakey Shakey and Cassandra. They are so much fun (especially Bingo).. Also, at Magna restarurant with Eliezer, Yelda and Yoel are the best!! If you want a luxurious hotel/resort, dont hesitate and book this.

Husband and I have a fabulous stay for our 12 year wedding anniversary. We were a bit apprehensive how the resort would be as it had just reopened 2 months prior and had very low occupancy. Wow, were we blown away! The grounds were beautiful, the room was luxurious, and the food top notch. The thing that put this resort over the top for us were the staff. They truly went above and beyond to make sure our stay was perfect. I know I’m forgetting some people but I’m going to try and name those I can. Angel and Matias in Concierge were amazing. Angel found us all over the resort almost daily to make sure our stay was going well and to see if we needed anything. Danny and Carmen at Las Olas bar and beach service were our best friends for the week. Carmen always had a dirty monkey and mimosa for me in the morning and Danny knew to get us a bottle of champagne for the hot tub in the afternoon. Ramon at the EC bar/lounge makes the best drinks and provides great conversations. Alexander and Aurelio at the Martini Bar are awesome. Felix at the Sports Bar makes the best Appletini. Make sure to get the cheese sticks for a late night snack! Luis at the Lobster House is the sweetest and makes the best recommendations for food. The entertainment team made sure we had fun all day and night. Shacky-Shaky, Coca-Cola, Junior, and Kassandra. Miosys in Housekeeping was the best and kept our room spotless and she always had a smile on her face. We can’t wait to return!