Now Onyx Punta Cana

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 5075 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    First trip to Dominican Republic

    Reviewed by Eric S(Janesville, Wisconsin) on Dec 07, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We are frequent all inclusive travelers. This was our first time in Punta Cana. My wife and I are 50 and traveled with my wife's parents. We haven't stayed at a NOW resort previously, but we have stayed at Dreams, Riu, Sunscape, Iberostar, etc. The non-stop flight from Chicago O'hare to Punta Cana is about an hour more than flying to Mexico. The airport was nice and the transport to the resort wasn't bad. Check in at the resort was easy and fast. We didn't upgrade to preferred. We generally find that an upgrade to preferred is not worth it too us based on what we enjoy about all inclusive vacations. ROOM - Our room was nice. We don't spend a lot of time in the room except to sleep, shower, etc. Plenty of drawers and closet space, nice shower, and all the normal amenities we've come to expect. We didn't try the room service; however, we heard good things about it. POOL - We spent most of our time at the main pool. Bathrooms were close and clean. Pool bar and pool service was good. Plenty of shade and loungers. Entertainment was good without being too in your face. We spent one day at a preferred pool island ($125 value given as an accommodation to my father-in-law because of TV issues in his room). The preferred pool had a little better premium alcohol and it was neat having a dedicated server. It was a lot quieter at the preferred pool which was nice for a day. BEACH - It is a very nice walking beach a couple of miles in each direction. We spent one day lounging at the beach. Beach service was less consistent than at the pool, but there is a beach bar that we were able to access easily. Plenty of shade and loungers at the beach as well. There is a shallower less wavy section of ocean by the Breathless resort next door. Definitely recommend going there. Snorkeling there is pretty good as there are some fish and other things to see. FOOD - The specialty restaurants we went to (Italian, French, steak house, hibachi) were very good. You only need to make a reservation at the hibachi. We wore pants to the French per what we read on the Apple website; however, most of the men wore shorts from what we saw. The buffet had plenty of selection and good tasting food for breakfast, lunch, and dinner. The only bad part was that a lot of the food was not hot. We had read this in reviews before our visit, but I chalked that up to picky eaters that don't understand buffets. We are not picky. It was disappointing. I assume management reads reviews, but they must not be. Keeping the food warm has to be an easy fix, and it would have changed my rating from very good to excellent. They did always have a fresh cooking station at each meal (Omelets, meats, pasta) if you were willing to wait in line. Overall food was pretty good. It was just frustrating that it wasn't kept warmer. BREATHLESS - Having a second resort next door that you can visit was nice. It was definitely a younger party type atmosphere at their pools. We did not eat there, but that option is available. CONCLUSION - I'm not sure that the DR is different enough from Mexico to warrant the extra travel time for me, but it is certainly a nice vacation spot. I would also not hesitate to recommend the Now Onyx as a nice resort to stay at.

    Individual ratings:

    Location

    Location-3

    Rooms

    Rooms-5

    Service

    Service-4

    Oscar was amazing!

    Reviewed by lindz1212(Cleveland, Ohio) on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We only had Oscar for a few short days and he was the best! My husband got sick and Oscar went above and beyond to help him and us with anything we needed! I can’t wait to come back and request him! we came down for our anniversary and had a rough couple of days due to my husband being sick but Oscar really impressed us woth how much he cared !!! Him, Miguel and Nelis made our week worth it and we love all three of them !! Thanks to them we will return for another anniversary but will be requesting Oscar!!

    Butler Oscar Now Onyx

    Reviewed by MarkS11944() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Oscar was a great butler,he did EVERYTHING we asked of him! He even got me a case of Coors light! He also gave us rides to the restaurant at Breathless next door! I would definitely recommend Oscar to anyone going to the Now Onyx!

    Visit November 2019

    Reviewed by T7027ZZdonnas() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We returned a little over a week ago from a 10 night stay. This was our second time visiting this resort. When we went to check in at the preferred club we recognized Billy right away. He ended up being our Butler on our previous trip. I say ended up because on our first day in 2018 he showed us to our room and told us who our butler would be(I won't mention any names). Billy was not going to be there for 3 days so they assigned us to someone else. That Butler never called or came to check on us for the 3 days. When Billy came back and spoke us, we told him we had not seen our butler at all. He took over from there and checked on us every day making sure we had everything we needed. As soon as we saw Billy this time we requested that he be assigned to us. Again he did not disappoint us. He checked on us multiple times a day, at the pool and at the beach. He made dinner reservations for us and even escorted over to Breathless several evenings. Are room was also very damp and he arranged for a dehumidifier to be brought to our room. This helped tremendously. One day after returning from the beach we found our bed decorated in rose pedals and hearts again thanks to Billy. I would highly recommend Billy to anyone he is the best. I wish I could have taken him home with us. We had no complaints with the restaurants, although we did prefer eating at Breathless where there were no children in the restaurants. I also would like to give a shout out to all of the bartenders at the Adult only pool bar. The highlight of our evenings was stopping at the lobby bar and having Jorge entertain us. He did some pretty amazing tricks while making delicious drinks. Ruth was also very welcoming and friendly. We did eat breakfast most mornings at Faire the preferred club restaurant and would also like to give a shout out to Juan. He has such a great attitude and always made sure our drinks were full. We stayed in room 5269 and although we never saw the maid, Our room was cleaned daily and the bed was turned down every evening. She did an awesome job. We will definitely be returning next year.

    Individual ratings:

    Service

    Service-5

    Value

    Value-5

    Great times

    Reviewed by Robb M() on Dec 06, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We travelled to Now Onyx on Nov 23 to the 30. It's our 3rd time visiting and it just gets better every time. They have made some significant changes, they have added another 320 rooms, a new grand water slide with waterfalls and a lazy river. They have also added two new restaurants a Mexican and a Mediterranean. They were not open yet but they will be open soon. We just love this place because it is for families, couples and children, you can enjoy being quiet, or busier depending what you prefer. Why we keep returning is the preferred pool, it serves us perfectly for a relaxing vacation. The rooms were very well appointed with a hot tub on the balcony. Our favourite people were: Mr. G our butler, he has such Karisma, he's the man and will help you any way he can, a great employee. Angel is also a great butler that also said hi all week, we had him last year and he helped us out greatly on a room change. Great guys! Pool concierges Yuly and Alberto were fantastic at their jobs and were great to talk to daily Preferred pool waiters Nelis, Miguel, Javier, Jose, great waiters Faire breakfasts Franklin, Oscar, Omar, Armando Faire lunch Stephany supervisor, she went out of her way everyday to make sure we were happy Spice restaurant Jonathon, he is truly a special