Azul Beach Resort Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 12943 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Average Hotel & Dissapointing

    Reviewed by kaljeerh(Birmingham, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    Arrived here for our 1st family holiday with our 2 year old daughter. The flight was with TUI, and was probably a Crew that had just started as they were rude and very abrupt. Supposed to be All Inclusive and yet after a 10 day break I’m still waiting for my drinks that I asked for twice on my Outbound flight. Also, my wife asked for some food to be heated up for our child, only to be asked “What do you want” when she went to the rear of the plane. First impressions weren’t good. Before we even got to the hotel, we were told to avoid Ice in your drinks and the fruit as there was an outbreak of Cyclospora. Upon arrival we entered a nice well lit lobby and very well Air Conditioned, however Nobody welcomed us into the hotel, we had to ask for a drink which was very poor!! The hotel is sold as a TUI Sensatori and by all accounts this was NOT AT A SENSATORI standard. Good Rooms all clean and Air conditioned Staff very friendly Restaurants very well run Spoons restaurant staff were brilliant Bad *Poor staffing Levels throughout our stay *Mojito Lounge is for ADULTS ONLY!! *Nothing for children to do *Entertainment non-existent *Room service stops at 11pm and took 2hrs for it be delivered *Play area for children absolute Joke and dangerous *Kids Club waste off time if you have kids under 4yrs old as they don’t cater for under 4s. Although we were told it was ideal for our child. *Children under 4 need to be supervised *Fun Activities for Kids ie Movie Night, Arts and Crafts are only for 4-12 year olds *Swim up bar old and battered broken tiles and dangerous. *Tiles in pool broken and dangerous *Waiter service around Pool non existent *No Beach prob 3-4 mtrs across *Seaweed everywhere amongst dirty brown seawater, although we were told this was a problem everywhere, however when we visited a private beach was not the case. Also, when eating on the beach the tractor would drive past you with it’s disgusting fumes every couple of hrs! *The lobby area is very dangerous for children as the marble is slippery, our 2 year old slipped many times and once nearly smashed her head on the table. *Starbucks is on site, however not included in your All inclusive. *Sun-beds are always full from 7am, we sat next to 2 beds that had towels on them all day and nobody sat on them. Although we were told by TUI that if they were left unattended for 2hrs or more the towels would have them removed. *Shop on site is VERY EXPENSIVE!! *Complaint we put to TUI was supposed to be picked up by the rep, however nobody came to speak to us. *Bring your own children’s cutlery as all they have is Adults size! *Don’t book trips from TUI or the resort as they are so overpriced, we went on a day trip to Isla Mujeres. We booked a taxi to the port and got a return trip in the boat which was £85. Tui wanted over £150. If you go to 5th Avenue in Playa Del Carmen you’ll get them cheaper. Overall, we are very disappointed with TUI for Mis-selling is that this was a Child friendly resort. The resort should only be classed as 3star at the most. We stayed at the Riu in Playacar last time we came to Mexico and wish we had rebooked there!! This hotel has little energy and no fun factor at all. Finally, if you have children, keep them away from the balcony, whilst we were there we heard off the glass falling out of one off the premium rooms!!

    Lovely stay

    Reviewed by muksc(Essex, United Kingdom) on Oct 19, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have recently come back from an amazing 10 nights. We stayed in block 4 which was by the building work but this didn’t affect our stay. Staff were very friendly but in particular Alex from the entertainment team was outstanding especially at water polo. Santiago was great, nothing was ever to much trouble when booking restaurants. Rosalia did an excellent job getting our drinks around the pool. Carlos in the Italian and Emmanuel in the Tapaz restaurant gave outstanding service. The only negative I have would be the family pool swim up bar could do with a make over looked abit tired & the white could do with a paint. However this is just minor feedback. The beach bbq during the day and the Caribbean, Italian and tapaz were our favourites. Evening entertainment was great something different every night. I honestly couldn’t fault our stay apart from the rain ??. Thankfully there were umbrellas in our room.

    DANGEROUS!!! Window pane on glass balcony broke from 20 feet while we were swimming in the pool. OLD & DANGEROUS!!!!

    Reviewed by COmextravler() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    Not a happy camper. The owner of this company is a LIAR and will do anything to take your money and leave you high and dry. We originally had booked back in February 2019 to stay in the small and quaint Azul Beach Riviera Maya resort, which my family had stayed before. But in September we got a surprise email saying they had changed our resort to this resort because the Riviera Maya resort was closed. This is a complete lie because we can still book on line and actually drove by it while snorkeling. Needless to say this resort is not even a comparison to the other resort. Hell, while we were swimming in our swim out pool a glass pane broke from the second story. Had anyone been below while it happened they would have died. This place is old, ran down and dangerous. Stay away please. There are so many more real Luxurious resorts in the area. I will never come back to this place!

    Entertainment Team

    Reviewed by PaulaMacD07() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Alex, Johnny, Gio & Lewis from the entertainment team have great activities they are excellence staff so friendly and helpful , they made our day at the pool so fun!! Played volleyball and water polo everyday with these guys ! Fantastic!!!

    Entertainment Team

    Reviewed by Angus M() on Oct 18, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Entertainment team at the hotel were absolutely brilliant!! Alex, Jonny, geovanni all were excellent! The volleyball, waterpolo and archery were all very good fun! And they made us feel very welcome and we’re brilliant fun!!