El Dorado Casitas Royale, by Karisma

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

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    6. El Dorado Casitas Royale, by Karisma review

    What to expect (based on 8281 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Amazing experience

    Reviewed by Kriz2021(Detroit, Michigan) on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Everyone was so polite, professional. The grounds are immaculately well kept and clean. The food was amazing, our concierge even went into town and found an item my wife was looking for and picked it up for us. The entire experience at EDC far exceeded my expectations. We will be returning

    El dorado Royale, Rivera maya

    Reviewed by stevelY9945YM() on May 06, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    First class service , our butlers ( Héctor & Alvaro) were amazing, the facility was immaculate, would definitely recommend, food was outstanding the facility is so big that you aren’t on top of each other

    Please TIP this wonderful staff.

    Reviewed by P C(Denver, Colorado) on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our first time to Casitas. We stayed in Section 32 and loved our private Infinity pool. This is a huge resort so bring comfortable walking shoes for uneven paths, The staff is among the best we have encountered in our travels. We commend these extraordinary workers: Butler Alexis - Professionally decorated our bed for our anniversary. Thank you, A. Butler Alfredo - Delivered every special request with a smile. Butler Claudio - We should have received our Covid test info packet at check-in and did not. Claudio rescued us 2 days before travel when we inquired about how we would get notified to test. He got us registered one night and tested the next morning. Maid Cristoll Chef Hector at Habb and Fuentes Candelight dinner server Gustavo There was a little hiccup in the trip and we stated such in our check out survey. (Always check out the night before to avoid last minute problems.) Before we had even gone to breakfast on our last morning, we received a kind email from Vanessa N. to inquire how ExoticTravelers could improve and continue to provide the excellent service they are known for throughout the world. We had several email exchanges and she was always prompt, polite and professional in all aspects. We were at Casitas 10 days and rarely saw any parties leave a tip on the table. These hard workers have been through months of no work and several hurricanes. Please, tip everyone generously. We tipped the hard worker who raked the beach everyday. These are diligent employees who strive to make all of our vacations better. All-inclusive does not mean no tipping.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Exotic Travelers Trip

    Reviewed by llrhoades() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We thoroughly enjoyed our trip to the El Dorado Casitas Royale on the Riviera Maya! Although we have stayed at other properties, this was our first time staying in the Eldorado Casitas and we were very pleased with our accommodations.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Spoiled at our Home away from Home

    Reviewed by Alicia M() on May 05, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Having the best Room with the best Butlers Edgar and Adriana always makes our trip awesome. We had such an amazing trip and we celebrated our Anniversary in style. The Emerald Casista in section 32 is an amazing experience. Having the best butlers, food, & weather was all around the best experience. We brought 12 other people with us and EVERYONE had such a great time. We will be back many, many times. Highly Recommend ?