Excellence Riviera Cancun

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 18355 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Excellent experience at Excellence!

    Reviewed by Danielle L() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Highly recommend staying at this beautiful all inclusive resort. You will feel like royalty! Amazing staff, beautiful environment and the food is spectacular! We can't wait to go back! There is something for everyone!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Honeymoon to Cancun amazing because of Excellence resort

    Reviewed by Sanchezjnyc() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Let me start by saying that the Excellence Riviera resort is one of the best places, I've ever stayed in. The people are wonderful and friendly. The resort is extremely clean , the rooms beautifully decorated and the staff is on point. Let me explain .... When we arrived to Excellence on Nov 29th , my husband and I were greeted with a smile and wet towels to clean our hands and a glass of champagne at the front door. we were given instructions to wait in the main martini Bar for the Bellhop. The Bellhop Javier arrived several minutes later with our bags and a smile on his face, while guiding us to the Club Lounge . He was a professional and friendly guy . When we entered the club lounge we immediately were greeted by the concierge Thalia . Who provided us all of the ins and outs of our package at Excellence. She was sweet ,friendly , informative , accommodating and helpful. We came back frequently to ask her questions and books appointments . We highly recommend using Thalia as your concierge. She made our experience at Excellence special and easy. The club lounge is a great place for information and to take in a snack and drink. One of the servers that we frequently saw working at the club lounge and Coffee shop was Rosalba. She had a great attitude , warm, friendly and made a great cup of coffee , along with Andrea who make my husband an AWESOME iced americano with Macadamia nut syrup with no sugar on our last day. The coffee shop AROMA is the place to be for a quick coffee and pastry. Activities- We only participated in one activity at the Resort and it was air-rifle shooting with the lovely , super-motivated , highly-energetic and organized Giovanna (activities coordinator). The air-rifle shooting was fun and extremely hard to hit a target , but Giovanna make it fun for the whole group of 8-10 people that attended. It was men vs. women , Damas vs. caballeros ( these were our team names). Just need to mention the women won on the final game. Romantic Dinner- We received a wonderful Honeymoon gift , it was a romantic dinner on the beach. We were seated on the beach with 3 other couples in separate tables,a 4 course dinner and were served by 2 great guys Hugo and Miguel. They were on point with service, nothing felt rushed and every course was served professionally with the plates dressed nicely in presentation. I can't help but say thank you to them both for providing us such great service that evening. I can't help it but mention I cried because it was perfect and I couldn't have asked for more. Mini Bar- I need to give a shout out to the Mini Bar guy Javier Escobedo is my MVP. We don't drink Beer, I left him a note to please restock our fridge with water and juice and he delivered. He was awesome and never missed our small requests. SPA- This was heaven on earth for us. We booked an aqua therapy session and couples massage during our stay. Let me tell you I am changed for life. I need this spa in my life , the services were beyond amazing . I felt like a new person after both sessions with Litzy ( aqua therapy coordinator) , Melina and Santiago ( masseuses) . The place was immaculate, peaceful and relaxing. The service was professional , calming and theroutic . I felt truly taken care of by all of these people and by far this place has such lovely aromas during our massage that I would like to have taken with me. I highly recommend booking services at this spa for anyone, who would like a relaxing experience to unwind from everyday life's stresses. I have to mention Santiago at the end of the neck and shoulder massage , braided the front of my hair and I felt like a princess and wore it to dinner that night. Thank you ! my husband loved the braid. Overall our experience at Excellence Resort was beyond what I could have hoped for. Our Honeymoon was magical and we hope to return for our 1 year Anniversary. Thank you Excellence and to my sister who recommended this wonderful place.

    Love this place.

    Reviewed by Nbpearson39() on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Another great week. Amazing staff and white glove service the entire time. Lobster bar provided the best breakfast, lunch and dinner we had all week. Would highly recommend this resort, the staff and overall ability to exceed expectations.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    3rd Trip Here

    Reviewed by stevenschroeder(Plano, Texas) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our third time staying at this resort, we recommended this location for a 40th birthday celebration. We stayed for 7 days and just like we expected, everything was amazing, the staff is always ready to help make your stay comfortable and enjoyable. I will say that since we were celebrating a birthday, we had brought some decorations that we gave to the concierge so they could decorate the birthday boy's room. Apparently, there was miscommunication between the concierge and other staff members that they decorated the wrong person's room! They ended up decorating the room with only a couple decorations that I had brought and a few of theirs, that was the only disappointment we encountered during our stay. we had an amazing dinner in the wine cellar room of Chez Isabelle restaurant that was outstanding. We will definitely be coming back in the near future.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-4

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Excellence review

    Reviewed by Debbie W(Washington, Pennsylvania) on Dec 08, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 2nd trip down there and I found the nightly entertainment was not as good as 2 years ago. The staff went out of their way to make us feel like VIP's as always. Food was great. You should consider playing cornhole during the day or darts. Also maybe a foam pool party to change it up.