Hotel Xcaret Mexico

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 6025 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    One is the BEST resorts you will ever visit!!

    Reviewed by kitradbrokaw(Milwaukee, Wisconsin) on Sep 15, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I have been thinking a lot about what I would write in this review. My family has been back home a few weeks now, so I wanted to take my time and be thoughtful. First the caveats... I had NEVER heard of this large organization in Mexico that truly considers itself the “Disney South of the Border.” All I can say is, I am so glad we came. This resort is like NOTHING you have ever seen. You will be overwhelmed my nature. Green jungle. Milky blue underground river water. Rocky shores. Azure blue ocean waves. It is absolutely stunning. Notice I have even mentioned the five-star cuisine, the seventh floor oceanfront infinity pool, the world-class nightly entertainment, the perfectly apportioned rooms and more and more and more. So, rather than just drone on and on about how you owe it to yourself to visit a place like this once in your life, I will simple give the Hotel Xcaret Mexico the highest possible rating and say this is easily the BEST place we have ever visited. Honestly, please just go. Go anytime of the year, for any length of stay, for any reason you can invent. YOU WILL NOT BE DISAPPOINTED.

    One of the best all inclusive resort hotels ever

    Reviewed by Alexito787(Providence, Rhode Island) on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort from start to finish is amazing . The people are so kind , the views are amazing , also the place is so clean in great shape . Once we are arrived we were welcomed with open arms by everyone there . We had a swim up oceanfront room it was beautiful. All the fixtures and the view are incomparable . I could type forever about how in love with this place I am . We will definitely be going back . The people who assisted us Rolando Dichi and Nidia Martinez are top notch . They made our stay so relaxing and beautiful went above and beyond . Such kind people with amazing service . I rate their service a 20 of 10 the best most helpful people . We will be returning and hope they can take care of us again !!!!!

    Before arrival, I had a great experience

    Reviewed by GGrisales88() on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I just got off the phone with Nicole from Guest Services Department. She answered all my questions and was so pleasant to speak to. She said once I arrived, if I had any questions, she will be able to assist me as well. I will be sure to stop and say hello to her and thank her in person for being so helpful. Thank you Nicole!

    Individual ratings:

    Service

    Service-5

    Great All inclusive Resort

    Reviewed by JohnHerreja() on Sep 14, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great laid back Vacations Every were you are at the hotel you will find some one kind ready to help you Norma Reyes was one of our best host during our stay Very professional and informative as well very kind of a person Thank you all!!

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing again

    Reviewed by pochacco_154(Orlando, Florida) on Sep 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This was our 5th trip and yes while things were limited due to Covid we understood and went regardless. The food and service was even better than before and we loved every moment. Thanks to Danni in the middle pool, Marco at the lagoon bar, Jorge and James and Aimee at the kids pool for their service and attention, Guadalupe at the lobby bar for serving us drinks at night, Saul and Miguel at the Cantina, Katia and Marisela at the Mercado for their attention. And god bless Angel the taquero who made us so happy every night after a day of swimming before dinner- his tacos were the most amazing in the world. The food at the Mercado was amazing really flavorful. I had Chilles En Nogada several times and the Oaxaca cheese quesadillas. Great overall selection. The trajinera has the best lunch by far during this trip even tho chibali was really good too. Alejandro at trajinera made me a ceviche every day with a huge smile and they were amazing. Alejandra at trajinera also made us octopus with butter and lime which was delicious. Eugenio at trajinera was great too. Overall great trip. We are hotel bodies only did two half day park days to xcaret and xplor and one full day at Xel ha which was the best day ever! We had so much fun. Also I didn’t catch his name but the I guess the supervisor at chibali was very attentive when I flipped out on our first day when a massive snake pulled out in front of me on the way to the bathrooms which left me paralyzed with fear and grief for at least 10 minutes as it was not small. Can’t wait to go back.