Overview
The Iberostar Quetzal resort is located along the sandy beaches and clear waters of the Yucatan Peninsula. Enjoy your day relaxing on the beach under the sun or in a variety of sporting activities available for all ages.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
350
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Jungle view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Preferential room location
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 2 day beds
- No more than 4 guests in the room
- 1 king bed, and 2 day beds
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Ocean view
- Maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- Upgraded amenities
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- No more than 6 guests in the room
- 1 king bed, and 2 double beds
- Garden view or Jungle view
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Climate control
- Coffee maker
- Mini-bar
- Seating area
- Smoke-free
- Guaranteed connecting room
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Garden view or Jungle view
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- A/C
- Alarm clock
- Bottled water
- Complimentary coffee/tea
- Concierge service
- Crib (on request)
- Hair dryer
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
Amenities
Aerial
Beach
Pool Aerial
Main Pool
Lobby
Restaurant
Theatre
Spa
Wedding Facilities
Wedding Facilities
Location
Reviews
Overall, decent resort but would NOT return
Julia P on Apr 12, 2024
Pros: - Beautifully maintained jungle atmosphere in the center of the resort. Lots of animals (wild and captive). - Resort cats are spayed & neutered and have dedicated cat cottages (loved that)! - Beautiful beach, no rocks, very little seaweed. - Excellent massages (you could choose locations on the beach, at the spae or in the jungle). - quick check in. - 10 min taxi from Playa Del Carmen. - Beach food was 10/10. Cons: - we had to change rooms because our first room was right beside dumpster, woke us up at 6am. - very basic amenities (shops, bars, gym etc). - safe didn't work. - lost electricity several times in our room. - we were there for our honeymoon (and have visited several different Iberostar resorts) and did not recieve any special recognition. - despite it being an all inclusive, some drinks and meals were chargeable. - one pool bar on entire resort and it was mostly shaded throughout the day, and the pool was always cold. - only one main pool.... and because this was a family resort, we found there were a lot of kids and the pool and surrounding areas were kind of dirty. - limited cocktail options. - staff was friendly, but unreliable. - buffets were quite basic, and food options did not change often. - a la Carte restaurants were good, but did not require reservations, so there were always long lines for the popular ones. - appearance of hotel was quite aged. Like I said, we've enjoyed Iberostar resorts in the past, and unfortunately, this one did not live up to their high standards, which was disappointing. However, would say this would be a good choice for youn families. Much preferred the Iberostar Paraiso Beach in Maya Riviera.
Wonderful resort! Would return!!
zehr (Bloomington, IL) on Apr 11, 2024
Can’t say enough great things about this resort! Beautiful and lush grounds! Amazing wildlife with peacocks, flamingos, turtles, monkeys, lizards! Food was great on buffet! Only needed a reservation for Japanese and only had a wait for Italian! Upon checkin Frank was very attentive to our needs and really helped us out throughout the week! We did the Iberostar presentation and were able to upgrade to a room with beach view for only $40. The beach was BEAUTIFUL! Amazing water color and no seafood! The pool was great too! The rooms are a little dated but we were only there to sleep. No room service or beach/pool side bar service. There was often a wait to grab a drink by the pool /beach bar but it didn’t bother us. Have been to many resorts and can tell you the food and service at Iberostar is what keeps us coming back to them!!! Would recommend! Wonderful and relaxing vacation!!
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