Iberostar Quetzal

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 6757 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Great Experience Again

    Reviewed by Gracefull2013(Ottawa, Canada) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Second time at the Quetzal, twelfth time in the Mayan Riviera and this visit exceeded expectations. As per other reviews the staff are 5 ??. Special mention to Edouardo and Berdadino in the Quetzal buffet and to Alejandro and Ruby on the animation team . All four of them are committed to providing exemplary customer service to their Iberostar guests. Another reason why this trip exceeded expectations Is there was no seaweed on the beach and no red flags the entire trip. But the highlight was the food. Since our last visit to the Quetzal a new Chef has arrived and the culinary experience has been enhanced. The addition of two staff to liaise between the kitchen and the guest have also had an impact. Isis and Alexis stopped by our table regularly to inquire about the food being served, relay any feedback to the kitchen and provide information on food being served in the specialty restaurants. Unlike some of the other reviews we thoroughly enjoyed the food at the buffet..The roast leg of pork was amazing, the tamales were delicious, tacos al pastor was a great hit, many trips to the cheese board that varied often as did the chicken choices and the profiteroles and chocolate desserts were delectable . We ate at the Mediterranean, Italian and steak restaurants. The lamb chops at La Gondola were great and the flaming salt encrusted Dorado at the Mediterranean restaurant made for a deliciously memorable evening. Thank you to all the staff at the Iberostar Quetzal for a wonderful vacation

    Individual ratings:

    Rooms

    Rooms-3

    Service

    Service-5

    Perfect

    Reviewed by larisaque(Tbilisi, Georgia) on Dec 12, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    It was a perfect choice. Very nice hotel, rooms sparkling clean (rare find!), the stuff kind and polite. Beautiful garden with animals and birds, clean sandy beach. Good variety of meal including seafood. The only thing that was not good, the music around the pool was too loud and annoying.

    It's OK

    Reviewed by 2taniao() on Dec 11, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    What I loved about this hotel is the location, it's inside Playacar a private area right next to Playa del Carmen, it has a direct access to it and close to many restaurants and shopping stores. Compare to other hotels from the Riviera Maya this one is a small complex, has a beach access, the food taste good but the menu it's practically the same every day, good variety of drinks.

    Another Great Stay

    Reviewed by AV1965(Bay of Fundy & Annapolis Valley of Nova Scotia, Canada) on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    My wife I with my inlaws stayed here from 30 November to 7 December. This was our second stay. The place remains very nice. Friendly staff and various different places to relax. Regarding dining, it seems like they are trying to do more with less and succeed for the most part. We walked into Playa once but otherwise hung out at the resort. The resort was busy but always somewhere to sit sun or shade. There were fewer monkeys to see this visit but easy to hear. We will definitely return.

    Very enjoyable stay!

    Reviewed by 540leilah() on Dec 10, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Stayed for 1 week Nov 25 to Dec 1/19. Food was excellent, both in buffet restaurants and in the two a la cartes we visited, the Japanese and Mediterranean. Room was always clean, although not large, and the pool areas and beach were lovely. Some days a little hard to find a chair in the shade by the pool, but always found a beach chair, even in the middle of the day. The grounds were the nicest I've seen in any resort, with lots of birds and animals to see. Staff was friendly and helpful. Also appreciated the fact that we could use the other Iberostar properties, went to Iberostar Cozumel one day and had lunch and snorkeled right off the pier at the hotel. Also a very nice property. Because the Quetzal is in Playacar, there is no public transport going by the resort, had to take cabs, but prices are set so it makes it very easy. Shows and entertainment were very good. Would highly recommend this property.