Iberostar Tucan

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 8706 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    SOLID 4 STAR BUDGET RESORT

    Reviewed by DeannaMall(Farmington, Minnesota) on Jan 17, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    This is very detailed review of this resort. My husband and I been to 7 different all inclusive resorts different countries. This was not the worst one not the best one. This time we traveled with our 2 kids (2 yrs old). Delta lost our luggage (nonstop flight) so we were very dissapointed bc we had nothing for 1st 2 days and with 2 small children its tough. So advice bring carry on with necessities. CHECK IN: Was fast and efficient. They asked for same credit card as per reservation they made me find it. We did our 4 reservation per 10 day stay at front desk right away and proceeded to our room whixh was oceanfront beach walkout on tucan side. I liked that location was very convenient. Room outdated some stuff malfunctioned but overall was okay. FOOD: I really didnt like breakfast buffet. No variety only eggs bacon hash browns typical American breakfast which i dont eat. Lunch was better at main buffets but not as good. Dinners at restaurants were good. I didnt want to eat dinner at buffet so seeked different restaurants which i liked. Italian was the best one Really liked that one. SERVICE: Hit and miss. Drink service good, buffet service lacking. Dinner specialty restaurants better. I called for cribs ahead of time to be in room 3 times and it was in our reservation but no cribs waited an hour to get that in room. Also asked for milk for kid took a while to get there. But then we did room service which was 30 min and they were there. Dinner reservations is a torture to make. You come up to 1 front desk concierge and they say no reservations come up to another they get you in. GROUND: Awesome we love wildlife and it was many animals. We loved jungle. Ocean had very little seaweed Very warm in mid January but there are decent waves. So not kid friendly. White powdered sand very wide. ENTERTAINMENT: They have variety of activities going on throughout the day as in any other resort. Evening entertainment some shows good some cheesy and not that professional but circus was amazing !!! Overall we enjoyed our stay probably wont come back because compared to other places service/food didnt stand out except for italian restaurant dinner so if you get good cheap deal on this place go for it but dont overpay extra dollars its not worth it.

    so far so good

    Reviewed by jgmarc(Ottawa, Canada) on Jan 14, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    we arrived on Sunday, everyone is very friendly. Although the rooms are dated, they are kept very clean. Staff are very noce and helpful everywhere on the resort. The beach is beautiful, and there are a lot of activities. The food is quite good so far with a good selection. There is a jungle to walk through if you wish, which is very well taken care of. This is a plus as one can see monkeys, birds and other animals. There is a path to follow, and everything is so beautiful and well taken care of. I am not sure I would go through this way at night on my own. Good value for the money

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-5

    Value

    Value-4

    Highly recommend!!!

    Reviewed by familyof5Ontario(Ontario) on Jan 13, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Vacationed at Iberostar Tucan for one week Dec 28-Jan 4. Went with our three kids (22, 20 & 17). We had a fabulous time! Loved the animals wandering around the resort. This was the reason we chose this resort and were not disappointed. Stayed in the 2-bedroom family room, we requested jungle view on top floor. We had monkeys every morning on our balconies which we (carefully) hand-fed food. So cool! We also requested a cot, so each of the kids had there own spot....because they weren't coming in our room! The rooms were adjoining, which was perfect! Food: We found the food good! Tasty and a lot of variety. Highly recommend the Japanese restaurant. Restaurants can be booked online before your vacation or upon arrival with concierge. The concierge did try to book us with their "time share breakfast", which we didn't do, and would recommend not doing, why waste two hours of sun time when you are only there for one week. However, they were not pushy, which was appreciated. Entertainment: Our kids found the entertainment was one the the best we have had. We have never stayed at an Iberostar resort before, but would definitely check out their other resorts in future. We have traveled all over the caribbean, so was very pleased, and in fact this was one of our cheaper trips, so even better! You can participate in activities or just watch, which is what we did. Foam party was fun! Beach/Pool: Nice! No seaweed. One windy day, we had a blast in the waves. Lots of palapas at beach or pool for shade if wanted. Remember to bring chair clips to keep your towel in place at beach or pool, also helpful to identify chairs when kids woke at different times and came looking for you. Wifi: Was excellent and more importantly available all over the resort at no extra charge. Massage: We always love to get a massage when away. Would recommend not booking at resort, there was an area set up on the beach, just a few steps away, was a blue and white tent, that gave a decent massage (and I'm picky about my massages) for $50-80 for 1 hour, instead of $150 at resort. Excursion: We booked through our vacation rep, at resort, a tour to see Tulum, Coba and a Cenote. At Tulum we felt herded through like cattle, but loved Coba. At Coba you rent bikes, which was fun, then is the only ruin you can still climb. The climb was fun (a bit scary, but a must do) and views from the top were spectacular! HOWEVER, the tour was very long and we picked up numerous other people at numerous other resorts....this was exhausting....plus we know better, why I booked this I don't know, definitely book a private tour or just do on your own. Hope you find this helpful. If you have any concerns about resort, don't! You will love it!!! Oh yeah, one further thing, don't forget to bring your Yeti. Saves the waitress at beach/pool from returning so often. However, the resort does use reusable cups and no straws, which I like to see!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Safe and well managed

    Reviewed by K D(North Vancouver, Canada) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed at the Iberostar Tucan for a week in early January. This was my second stay at this resort. As before, I found it well managed and efficiently run. The staff are very helpful and attentive. Since the last time I stayed, they have changed their policy for making reservations at the al a carte restaurants. There is now a 3 reservation limit for booking ahead. Once you have had 3, you can only book for the same day. (I assume the goal of the new policy is to ensure all guests have an opportunity to dine in the al a carte restaurants, but I note they are not overly busy.) The buffet restaurants are good, but don’t offer the same kind of dining experience. They also are quite a bit noisier because they are very large. On the positive side, people with young children would probably find better food options at the buffet. No doubt the ice cream sundae bar and wide variety of desserts would be very enticing to children. The rooms are comfortable and the grounds are beautifully landscaped with lots of animals wandering around (peacocks, flamingos, small mammals, even monkeys). The pathways in some areas are very rough and uneven due to the choice of surface (natural rock slabs cemented together) not great for waking in high heels. You can avoid these paths by staying on wider roadways running the length of property and on main thoroughfares. The pool is heated and well maintained. A playground is located away from the beach but near the pool so parents can enjoy the pool setting and still monitor their children. Pool service is good for drinks. They don’t serve food at the pool but allow guests to bring plates of food from the buffet or beachside grill. The music is louder the closer you are to the beach. There is more shade on the Tucan side of the pool than the Queztal side. Reserving pool chairs is a problem. If you get to the pool after 9 you will not likely find a chair at the pool’s edge but further back. (The beach always has chairs but the ones with shade go fast.) The resort may wish to reconsider the practice of tolerating people saving chairs for hours on end by leaving their towels on them. It can be very frustrating to look at unoccupied chairs in an ideal location while sitting in an undesirable one. I have been to the other Iberostar complex located between Playa del Carmen and the airport but I prefer the Tucan/Queztal resort complex for two reasons. First they have better access to the beach than the Maya/Lindo/Beach/Parasio reaorts due to the mangroves that grow between the pool and the beach at the larger Iberostar complex (excluding the Grand, which is off to the side of the mangroves and unobstructed). The second reason I prefer the Tucan is that it is located within a gated community within walking distance to the town of Playa del Carmen. The other Iberostar complex seems to be the only major development along that stretch of highway and there is really no where to walk or jog except on the property roadways. Within its gated community, the Tucan provides access to a five mile loop around a golf course with convenience stores in a few different locations for buying water. The sidewalk is a bit cracked and uneven in places but it feels safe and offers a lot of shade. Many locals live within the gates and are out walking their dogs, adding to the sense of safety. My only complaints about the Tucan are minor. The shower became slower to drain each day and by the end of the week needed service. They have a new system to reduce plastic water bottles (good idea) but the bottles they provide are glass and cannot be taken out of the room except for filling them. They are also too large to stand up in the bar fridge within the room and can easily roll out when the door is opened. (I rigged a ledge to the fridge with stir sticks to prevent an accident). I recommend bringing your own water bottles for pool and beach use. Refilling stations are close to all hotel rooms for ease of refilling. Finally, it is worth noting that the patio doors lock automatically when they are closed, despite a sign advising you to lock them. We learned the hard way.

    Excellent hotel

    Reviewed by Didoj81(Barcelona, Spain) on Jan 12, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    The room was very good, near the lobby bar. The hotel location is excellent. Restaurants offer excellent food. The Beach is unique. The Hotel has provided multiple entertainment. Perfect place for a really good vacation.

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5