Paradisus Playa del Carmen

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 11774 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Treated Like Queens

    Reviewed by britc542() on Jan 20, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My friends and I were treated like royalty at Paradisus Playa Del Carmen. From the amazing upgrade we received at check in, to the impressive food service at the restaurants and the pool/beach snack bars, to the life changing spa experience we were able to get discounts on! Every single day was exciting and luxurious for us. The rooms were beautiful and had amazing views of the pool and the nature. I can't wait to come back to Paradisus!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5

    Membership club

    Reviewed by lisgallo() on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			1
			 out of 5

    They will not let you enjoy your vacation until you go and here their presentation on their membership club. The concierge would text me every day and I denied her request and not answer and they would still come up to me when I was in the public areas to try to convince us to go. Also, their club membership is a scam.

    Peace of mind

    Reviewed by TheChulis(New York City, New York) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We stayed at this side of the hotel and the rooms were so peaceful that we slept like a baby; everything is so clean and immaculate. They are doing a great job (as usual) on keeping everything disinfected and COVID safe for everyone. This is our 3rd time and already planning the 4th. We are happy and satisfied with everything but what really gave me a peace of mind and won my respects was that one morning, we left the room to enjoy paradise, I went to the spa and after this yummy oily massage, I always go back to the room to take a shower and then continue my awesome vacay... Housekeeping already cleaned the room. Well to my surprise my husband left his wedding ring in the bathroom (in between the closet were I set up a mini makeup station) and guess what??? THE RING WAS THERE!!! on top of the same towel he left it!!! their honesty just gave us peace at another level, thank you for having honest and hardworking employees. They do everything possible to make you feel like royalty. please stop reading and book your next vacation, and believe me, it will be UNFORGETTABLE. Thank you again, we had a blast =)

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Relaxing Wedding Week at Reserve @ Paradisus PDC

    Reviewed by Denneryboy1(Iowa) on Jan 18, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Spent a week here which included our daughter's wedding on the Gabi bridge and beautiful reception at Gabi club. We were in a Reserve one bedroom master suite which was nicely appointed, on the third floor, and in a very convention building to everything. This is a large resort and I was a bit confused by layout but within 24 hours ours felt like I knew my way around . Very well maintained beach with attentive staff making sure we had towels, drinks and umbrellas. daily. I got to walk the beach at sunrise daily and also got to stand up paddle every day! The water was so clear and warm. Kudos to Ernesto and David for making us feel welcome and hydrated and to the water sports staff for always being ready with the equipment. Our concierge Cesar Z was outstanding- so friendly and helpful. Made all our dinner reservations and checked on us usually once or twice a day. Was at our disposal day and night. He is a keeper. Restaurant food was uniformly delicious and good service but all restaurants not open due to pandemic. North Av bar at night had some really talented live entertainment a few of the nights and a DJ on other nights. Speaking of the pandemic, we felt very safe there- never saw one staff person without a properly worn mask. Even witness bar staff remind patrons to put their mask on when ordering a drink- leading by example! Spent most lunches and afternoons at Reserve pool. Luis and Alfredo worked their tails off making sure we were well served as the wedding guests arrived throughout the week. They were fantastic and always with a smile. We did do massages at the spa and I'd recommend Yamilet and Maribel if you want to feel really relaxed and rejuvenated. I almost fell asleep during my massage and I never do that! Overall a very clean , safe and environmentally friendly resort with dedicated and hard working employees. We would return!!

    Individual ratings:

    Location

    Location-5

    Service

    Service-5

    Value

    Value-5

    Ms. Christie

    Reviewed by Sexypimp() on Jan 17, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Guadalupe was AMAZING I love her so much! Her service was impeccable 100/10! She was very attentive and friendly. She took very good care of us and I am so happy to have her to help. She is the best she remembered us!