Playacar Palace

5.0 star rating

Exceptional accommodation with superior facilities and services.

    What to expect (based on 1466 reviews):

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4.5

    5 most recent TripAdvisor reviews:

    Return Home!

    Reviewed by waltf1320(Chicago, Illinois) on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Day 5 of 10. Great place and great time. Staff is wonderful. Carmen, Abigail, Olivia, Dionicio, Israel, and Sotero. Always helpful. Special thanks to Hector on our upgrade! Great dinner at the Italian restaurant. Thanks to Jesus and Ricardo.

    PLAYACAR Palace is AMAZING in every way.!!!!!!

    Reviewed by Daniel N() on Nov 16, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I spent a week at Palace Resorts, Playacar Palace in Playa Del Carmen and could not possibly have enjoyed ourselves more.... where to begin... The resort property is marvelous, well kept, clean, modern and although it is not adults only, the contribution / energy of the kids was just fine. The mood was relaxing and wonderful. Staff: Tania Cardoso, our Diamond Concierge, was incredible. Detail oriented, attentive and absolutely dedicated to ensuring our stay was top-notch. Her advice, recommendations and energy all came together to make us feel pampered. This is also equally true of Paola and Alexander in Guest relations. They were wonderful and did their best to ensure each day was excellent. At the pool: Eder, the pool concierge, was a bundle of energy always checking on everyone to make their experience better... working hard to accommodate and find ways to improve our time. And what better way to improve your time on an 85 degree day than floating in the pool with drinks expertly prepared by Benito at the swim-up bar, complete with acrobatic deliveries and perfect blends? Efficiently and attentively delivered by Daniela and other pool staff who made sure we were never waiting. We had a special dinner artistically prepared by chef Marcos and handled seaside very attentively and sensitively by Antonio to make the experience magical. The Chef's dinner, Romantic Dinner, World-class SPA time and all of the amenities of the resort added up to a magnificent week. Then, to top it off, we worked with the business people, Alfredo and Julio, in the Palace sales department to increase our ability and access to better levels of luxury as we added to our membership. We love all of the Palace resorts. With this as our first stay at Palayacar it is already near the top in terms of our favorite. Great staff, facilities, amenities and guests all add up to a memorable time. We're coming back soon!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Rooms

    Rooms-5

    Service

    Service-5

    Amazing resort !

    Reviewed by Mh2413(London, United Kingdom) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    This resort was incredibly luxurious- and had a hot tub in each room!! The restaurants were also incredible - my friend and I love good food and were very impressed by the Mexican cuisine, Japanese and in particular the Italian restaurant Bocelli. Seafood and meats at bocelli were delicious and same goes for the wines and homemade limoncello ?????? special shout out to LUIS ?????? who was our waiter both times in Bocelli- he had a great sense of humour and made our dinner very enjoyable!!

    The Palace Brand has lost its Charm

    Reviewed by teamzsteve(Hudson, New York) on Nov 15, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We are members for over 20 years and have stepped away from palace for about 8 years, we wanted to see if they could win us back. This place has no consistency at any level. We ate at the Italian Restaurant Wednesday night had a outstanding meal and service. The next night 1 hour wait 2 hours more to get food and they where out of simple dishes like Lasagne and did not serve bread to any tables untill I asked if they where out of that tonight. The Del Mar Buffet is anywhere from bad to just ok, this morning all juices watered down. Luna bar where I was enjoying upgraded 1942 Tequila that I’m paying for keeps showing me empty bottle and laughing at me for asking for days if there getting another. At the pool I was enjoying berry berry mojitos when they run out of berrys it becomes a cranberry mojito. I can say that the maid service has done a great job. One more day and I can say good by to Palace.

    Playacar Palace Excellete!!

    Reviewed by RandySuzanne(Port Saint Lucie, Florida) on Nov 14, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Another Palace, another wonderful vacation. This was our first visit to the Playacar Palace in Playa del Carmen Mx. The property was on the smaller scale compared to some of the others, which allows my wife to walk around without getting lost!! No golf carts needed here to go to dinner. Check-in was smooth, Dalia was informative and pleasant. We asked for and received a first floor room, which happened to be right outside the pool and entrance to the beach. #139 is a keeper. The room was spacious and well appointed, as usual for the Palace properties. And NO step downs to the outside sitting area. The maid service was impeccable, twice a day and willing to get you anything you need to make you stay perfect. We visited 4 of the 5 restaurants, Cafe Del Mar, (breakfast, lunch & dinner buffets), Momo, (Asian), Hibachi ( Asian experience) and Italian. All were exceptional, I cannot say enough about the food in each. You will not go hungry, I promise. Several faces were very helpful, Fabiola, Pastor, Dabur, Hilda, Meyra, Cecilia and certainly Dionicio, and Manuel in the Cafe. Special occasion?, let them know, you will enjoy it. The Hibachi experience was outstanding and Mario was the BEST I've seen at handling those knives, Whoo Whoo ! The Momo served some of the best Asian cuisine we've ever had. The Italian was outstanding in every way and don't forget to order the Mayan coffee, a treat and very interesting preparation. The newly renovated Awe Spa was an experience in itself. Ayala and Nidia know their stuff, and Daniel in the Hydro area was outstanding! The pool area was beautiful, plenty of lounges both in and out of the sun, and Ignacio at the pool grill will prepare the best cheeseburger you've ever had, or Hot Dog, or Nachos, or Salads, or Onion Rings, etc. etc. etc. Top shelf cocktails abound, at a moments notice, even on the beautiful beach!! I can't say enough about the staff and their ability to make you feel welcome. Alex at the concierge desk was the nicest company man I've ever met. He still wouldn't give me a blue shirt! A very nice property, very short walk to town (100 yards) and everything you'd want in an excellente vacation!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-5