Sandos Playacar Beach Resort

4.0 star rating

Quality accommodation with a variety of facilities and services.

    What to expect (based on 21075 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Beautiful trip

    Reviewed by steverfever(Seattle, Washington) on Mar 02, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We have stayed here a number of times. As usual the service was amazing. No wait to check in, friendly staff all around and check out was quick. We received extra special service from Rodrigo at the premium bar. The beach here is just gorgeous but we spent most of time at the adult pool this time. Our room was a bottom floor ocean front or should I say beach front. Worth the extra money. The protocols they have in place for COVID times left us feeling very safe and they provided a free COVID test right on property. We got our results back in less then 30 minutes. The food service is limited but given the number of people there I can see why. It makes no sense to open everything all the time plus that would waste a lot of food. We are not foodies and found the food to be good. No pool service so we did go to the beach bar for drinks. The only suggestion would be different pillows. I look forward to our return trip next year with hopes of things being back to being more normal.

    Miriam and Jose at Bar Avenue

    Reviewed by AnAmericanInEngland(Pittsburgh, Pennsylvania) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Super chill, makes awesome drinks. Miriam and Jose were great!!! I like the bar because it’s quiet and relaxed. Had a great time! I had a Paloma and it was lovely. The place I always stop on my way to and from the amazing beach.

    A Relaxing Escape

    Reviewed by nicolestever(Seattle, Washington) on Feb 27, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I stayed here with my mom for a week and had the best time. The staff was friendly and service was amazing. The hotel itself is gorgeous and very modern. The adult pool was a perfect place to relax and unwind. We felt incredibly taken care of throughout our stay.

    Food choices?

    Reviewed by patriotj2021(Playa del Carmen, Mexico) on Feb 25, 2021

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We have been members now for 4 yrs. And have been overall pleased w/the service, the staff are always awesome & so friendly! I hate that people don't show appreciation for the hard work they do every day by lack of tipping. B/c they are probably paid poorly by the mgt staff here? The biggest complaint i had this year was the lack of good food choices. Especially the evening buffets. I realize the economy w/the wu-han virus hitting so many businesses hard around the world is hurting even the tourism. So w/that, I'm trying to be somewhat understanding? The food in past years has been really good. But this year the buffet has been really bad:( Especially if Ur an american looking for typical american food? I've seen better buffets at Golden Corral in the State's! And as much as they charge you every day per family member, we should get better choices. I hope the issue is simply the lack of people being here to support a healthy buffet & not mgt just giving us lousy choices? We did find the Brazilian restaurant really good! Also, the italian restaurant was decent too. But overall we were really disappointed overall w/the food this year:( The shows are still good, although they seem shorter now & no more after shows. So it's like you just get sitting down for a show & it's pretty much over in minutes? Had we known the food was going to be less than stellar, we probably would've just vacationed in the State's? But we do LOVE the breathtaking view here provided by God himself:)

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Avenue Bar

    Reviewed by kristenlhillier(Danvers, Massachusetts) on Feb 19, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Edgar and Miriam provided the best service, we absolutely loved this bar! The drinks were delicious and we were always greeted with a smile. Loved the atmosphere as well. Definitely coming back year after year!