Windjammer Landing Villa Beach Resort

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 3170 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-4.5

    Rooms

    Rooms-4.5

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    The staff

    Reviewed by lilyCheltenham(cheltenham) on Nov 10, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    Quite a long review here but please read. Plenty of availability on well kept beach - a big thank you to the delightful Dwain and the others whose names I do not know, all of them have a smile and 'good morning' for you. Reception - all staff (but one, young lady with glasses) are super helpful and lovely so thank you Cheira, who has always been amazing, Anna and the others, sorry don't know your names. You are assigned an Ambassador to look after you, ours was Essie who is incredible. Lindon, Ian, Arlington are as special as the ladies. Beach towels super soft and Colletta who runs the towel hut is the friendliest of people you would ever meet. Breakfast at Dragonfly, service rather slow but the wonderful Cheryl and Nadia will always look after you. Shuttle service excellent - John, Niles, Jimmy, Heston, Justin and Terry are so very helpful and a delight to talk to. Gardens by North Point beautifully maintained by the wonderful Damien, although this year there was a lack of other gardeners and we felt that some of the gardens needed some TLC. Beach bar great, ran mainly by the lovely Nona. Jammers bar - definite improvement with service and staff, a special mention for a new trainee Matthew, such a charming young man - he will go far I hope. Housekeeping excellent. The staff here are wonderful and really make the holiday special, now for the nitty gritty. Windjammer need to improve in many ways if they want to be 'up there' Many areas in dire need of TLC - Hibiscus lower pool looking rather scruffy, many of the steps in resort need attending to and more lighting at night. Gardens other than North Point - full of weeds and uncut grass. On several occasions on checking our bill (folio) there were many mistakes but were soon rectified. Note - do check carefully as we had other clients bills on ours. Communications between different departments can be sporadic. No information brochure in villa, there is a weekly leaflet published (not always correct!) and a television screen in reception, but it would be nice to have something in your room. No plate of fruit in room on arrival - that was the kind of touch that made things special. No flowers in washroom any longer - again a touch that is missing. One tap and the hand dryer in beach washrooms not working. Food - I am really surprised by the positive reviews, as it has gone downhill, on two occasions we were not charged for our meals because they were inedible, fish over cooked and dry, vegetables generally only tepid. No consistency in what you are served and not served as advertised. There is definte room for a vast improvement here but I understand there is a new Food & Beverage Director - I really hope he can sort things out. I wish you well Shaun. Nothing wrong with wine or beer EXCEPT wine is now served in plastic glasses in Jammers restaurent - totally unacceptable but I always asked for a glass and staff were more than happy to oblige in fact one of them said they were embarrassed about the plastic 'glasses' Upper Deck - service remains very slow. (not charged the night we dined there, fish had a strange smell - did not want to risk it, vegetables lukewarm). Dragonfly( ran by the great Benton) in the evening - no atmosphere/ ambience inside, outside terrace is fine, where Fish Fry is served. Jammers - service good. Food variable. Pappadon's re-opened after refurbishment still ran by the efficient, helpful Joyce, but again service very slow - hopefully just teething problems. Accommodation - extremely disappointing this year, evidently they were trying to make Hibiscus suites look more modern - it wasn't good in many ways but they did change the furniture for me after 4 days! Lack of equipment in kitchen, broken microwave and ice maker - these things should have been checked before arrival. North Point villas outstanding, I feel not enough emphasis is being placed on some of the older properties. Having had my moans I would however like to say that Windjammer is still special, mainly because of the staff, the beach and it is such a peaceful resort, only ruined by some noisey guests occasionally. Evening entertainment enjoyable and not intrusive. Beach games ran by the extrovert Jackie and Kizzy - great fun. Several guests I talked to are of the same mind as me but we really want Windjammer to be as good as it was and we wish you all well and would like to suggest you listen to the staff as they are the ones guests talk to.

    Individual ratings:

    Location

    Location-4

    Service

    Service-3

    Value

    Value-3

    Nice villa beach holiday

    Reviewed by BoardergirlSurrey(Surrey) on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We stayed here for a week in a one bedroom villa which was quite spacious with good views of the sea. The housekeeping service was great. Food choices are good if you don't want to cater for yourself. A 25 minute walk will take you to the supermarket if you don't want to get a taxi to Rodney bay. The Glace supermarket has an ok choice and is so much cheaper than the on site little market. We drank tap water all week and were totally fine. It is a quiet resort with little evening entertainment during October. It probably livens up when the season kicks in. Rodney Bay is $25 each way taxi fare. A good place for families and couples.

    Individual ratings:

    Location

    Location-4

    Service

    Service-5

    Superb hotel with the best services!

    Reviewed by WayneS1819() on Nov 05, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Great hotel, very good food, all rooms have a great view and the larger ones with pools and other amenities are just beautiful bonus. O also need to add that the beach is just yards away and there are inclusive watersports activities as part of the package. The staff are really courteous and attentive, and I had the best time with all of them. Definitely would come back here, this deserves all the accolades it receives.

    Disappointing this year

    Reviewed by Sporty-family01() on Nov 02, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    We’ve stayed at Windjammer over half term for the last few years and always had a great time and looked forward to returning. The resort is perfect for families and allows the kids a bit of independence and lots of opportunity to make friends - many familiar faces as families return year after year. But not sure if we’ll come back again, which is a shame and will look around to see what other resorts offer family friendly accommodation and the full range of water sports that has kept us coming back to Windjammer for many years. We’ll also pay attention to reviews to see if there is any positive change over the next few months. Our observation is that the resort has switched from being a great and balanced mix of package holiday makers and time share owners to predominantly time shares. As an ‘all inclusive’ package guest, you are down the bottom of the priority list. They are interested in getting you to view the time shares but when they see this isn’t an interest then you appear to be condemned to the no use pile. First villa we were allocated on arrival was dreadful - much worse than the 2 bed with plunge pool villas we had always stayed in previously. It was like 2 studio rooms joined together with the kids room immediately on entry from the front door. Choice of restaurant was also limited all week and it was obvious that the time share guests don’t even bother eating in the resort restaurants now preferring to either cook in the villa or go out of resort. Again, for those on an all inclusive package, the hotel doesn’t seem to care that there is little option - on one night, it was only Jammers open. If this is to be a serious option for all inclusive package holiday guests, the resort needs to take a moment to understand what these guests want and stop viewing guests simply based on likelihood to buy in to their time share programme. Overall a great holiday because of the location, water sports and other guests. The resort was a disappointment with some concerning trends that would stop us from returning next year. I hope they have a re-think and even if package holiday guests aren’t a priority, at least for the duration they are there not have it so obviously the case...

    The Most Perfect Honeymoon!

    Reviewed by ginandmatt() on Oct 28, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I spent a week at Windjammer Landing for our honeymoon from October 13-20. First off, check-in was a smooth experience and the complimentary rum punch and cold towel were nice touches! We had a premium 1-bedroom villa with plunge pool and beautiful balcony and seating area which was the second villa going up the hill, so the walking distance to the main area was super short which we liked. It was rather quiet the week we were there which was good in most ways because we never struggled to find beach chairs at any time of the day and we didn't have to wait long for food and drinks; however, they did have a couple restaurants/a-la-cartes closed so we ate at Jammers a lot. That being said, we never had a bad meal while we were there, every meal of the day was delicious. The drink menu is extensive and the actual drinks are so tasty. The servers and bartenders were quick and friendly and every employee that we encountered was so friendly. We booked a same-day couples massage at the Spa which was one of the highlights of our vacation. We received the best massages we've ever had and the front desk employees even set up a nice little surprise honeymoon dessert plate and drinks at the end of our session! We also booked an excursion with Tyler, who worked at the Exodus booth on the beach and the booking process and actual excursion itself were so smooth and so much fun. Definitely another highlight of our trip! Another great thing that we liked was that our room was always cleaned so nicely every day, so shout-out to the housekeepers that kept our villa sparkling! At the end of our trip, we received our final invoice and realized that we were charged for all of our tips that we gave for food on my credit card even though I wrote down that it was given in cash. We explained this to the front desk and it was resolved right away. There is also a voluntary donation that is added to your bill that goes towards the children of St. Lucia that we didn't know about until it showed up on our invoice. It's about 5 XCD a day, which we were more than happy to pay, but just thought I would put that out there for those of you that aren't aware. All in all, we had the most amazing honeymoon and we cannot wait to return to Windjammer Landing for another phenomenal Caribbean vacation!

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5