Iberostar Bella Costa reviews
5695 TripAdvisor reviews
Good vacation
Inspire52343438562 on Mar 23, 2024
Second time here , very good hotel , all the staff is very friendly and the entertainment is very good !! Sol is great the service is super , room is clean and the maid very nice , food is good too and not missing anything for drink and food also the beach is nice and close to the hotel
Great time in Cuba!
Isabelle G (Embrun, Canada) on Mar 23, 2024
It's our sixth time going to Cuba and we're in love with this place. It's not the hotel which is somewhat dilapidated, especially the rooms, but the people. Oh, the people! The friendliest, warmest, most helpful, smiling, and efficient staff ever. Our son had a nightmarish problem of a flight back home being canceled, and the reception staff really went out and beyond to help him. Anywhere you go, people are smiling at you, waving at you, looking directly in your eyes, sincerely greeting you. When we told a "waitress" we were particularly fond of, that we were leaving, she took us in her arms with tears in her eyes. There are live bands coming everyday to play Cuban music, and nightly shows of dancers, magicians, and acrobats. Now, the beach and the sea, breathtakingly beautiful, water so clear, warm, turquoise. Sand soft, sugar powdery. Virginal landscape. Pelicans coming regularly to give us a mesmerizing show of their own. The exterior of the hotel, pools, huts, the lobby, the dining room, the bar and the coffee bar (such an exquisite place with warm breeze, nature and flowers surrounding us), were 100% clean and shiny, nothing looked broken or in need of repair. The rooms and the public bathrooms are another story though. They are not particularly dirty, but they have been damaged by years of neglect due to lack of resources, humidity and salty air. Broken things are not repaired. The bathroom was especially rough. For instance, there were only two bath towels, no facecloth or hand towel, the toilet paper holder was unusable, the garbage can was all rusty and pedal not working, no plastic bag inside, the mirror was chipped, the attachment for the hand shower was loose, all the drains oxidized green, and the tiles were scattered with hard-to-describe droplets of paint and other things that made them look really really used. The mat was comfortable enough, king size, but the sheets were not king size so every day I woke up sleeping directly on the mat. I did not see any stain though. It was clean and appeared pretty new. The public toilets may have no seat, absent or broken door latch, but mostly, they constantly ran out of toilet paper. The most important thing though is that we had hot water and ... well, water. Food wise, they do pretty well despite lacking variety. The food ranges from good to very good. It is well seasoned but often lukewarm. Their bread, rice, ice cream and coffee are exceptional. Desserts are fruits, ice cream and rice pudding. They sometimes ran out of one particular food, for instance eggs, at times bread. Despite what is written above, we will go back to this resort because what shines above all other things there is the LOVE.
Beware of this Hotel
Greg W on Mar 21, 2024
Police Report Filed, My Daughter was sexually assaulted by an on duty Hotel Employee during our 10 day Sunwing vacation.The Operations Manager said the Hotel is not responsible for their employees actions. They fired him the next day. I have been a return guest since 2018.
Great service, good food and easily accessible & beautiful beach
David W on Mar 20, 2024
This is my second time at the all inclusive Bella Costa with my wife. The staff of the Bella Costa were very friendly, attentive and helpful. We had very good chat with Daniel (front desk), Sol and Maria. There was plenty of food and drinks. Food and drink was very good as for the situation of shortage of food in Cuba. We preferred the choices available at the buffet over the a la carte offerings. Free Wifi service was much better than last year, do not need repeatedly input Wifi username and password as we did last year. The beach was exquisite, steps away from hotel rooms, very easily accessible. Every night show time was wonderful. Rooms were simple but clean. An extra open toilet in the bathroom is unnecessary and recommend to remove it. Except that the bath tub in our room needs a little bit upgrading, we have nothing but good things to say about Bella Costa - we will be returning for sure. It was an absolutely wonderful experience again, and we would recommend this hotel unreservedly!
Great experience
Sightsee15160862044 on Mar 19, 2024
This hotel is wonderful we have a good time here Awesome service the bungalows are super the service from the staff is perfect Sol she is super with the kids She is wonderful. The entertainment team is nice we will come back the food is good ??????