Fairmont Empress

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 4676 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Thin windows and slamming doors.

    Reviewed by AnyaKap(Pittsburgh, Pennsylvania) on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			2
			 out of 5

    I booked the room over the phone explaining that I need a quiet room. I was promised, so I booked. When arrived to the room discovered that an old fashioned air conditioning unit was making a loud almost singing noise, and a giant fan/ventilator on the roof in front of the window was very loud. Moved to another room on the fifth floor facing the side street. The windows in the room were very thin. I could hear people talking and laughing on the street. There were no heavy curtains to block it. Window treatments were cheap plastic roll-ups and partially malfunctioning. The doors don't close - they slam! All day long, especially in the morning when housekeepers come to the corridor and you hear - slam, slam, slam - that is how the doors are designed. I couldn't rest at all. The food in the restaurant and room service was the only disappointment from all the food I eat in Victoria. They play a loud band with acoustic guitar and drums at the restaurant on the first floor of the hotel. Even in the sauna I couldn't relax at midnight listening to the speaker on the ceiling, with pop songs beating into my brain. There is no class in this hotel. This is supposed to be an Empress, not Elvis Presley Fairmont. Very disappointed.

    Could do better

    Reviewed by RomanoBellini(Toronto, Canada) on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Arrived in a taxi and stopped just past the bellman station. As the taxi driver was pulling out our luggage, the bellmen seemed to be bemused with this entertainment and did not offer to help. We pulled our luggage past their station and went to check-in. At Reception, an indoor bellman offered to help but since we already did the hard part, declined. The check-in took longer than expected since we were the only ones in line but they only had one person doing the check-in. Fine. We were on the 7th floor and the Receptionist showed us where the elevators were. We are now on the elevators and they only go to 6. Now we are going up and others come on so we go for a little ride. At ground floor, we decide to get out and ask an employee.... how do we get to the 7th floor. So we have to get off at 6, go down a long hallway where there is a small elevator that goes to 3 floors. It would have been helpful if Reception gave us this little bit of information. Our room is a City-View but roof-top view and backs of other buildings would be more accurate. So our initial impression is not good. The room is a good size, the bathroom is small. The bed was very comfortable and the room was quiet. We stayed 3 days but did not use the spa/gym so can't comment on those. We did go for High Tea and were very disappointed by other attendees dressed in short, t-shirts and flipflops. Not sure I can lay this on the hotel but maybe a modicum of a dress code would be in order? The Tea was very enjoyable. In the lounge I ordered a gin and tonic and the server asked if I wanted Empress gin. I said no. She then said, it is only $2 more. I told her no thank you. So that was kind of weird. There is a lobby dog Winston who is a real delight. All hotels should have some sort of animal prowling the lobby. So, I was disappointed in how we were received. The hotel was as expected. Nothing terrible and no surprises. The service looks like it should be excellent but not quite right. If you stay here, try to get a harbour view.

    Individual ratings:

    Cleanliness

    Cleanliness-4

    Service

    Service-3

    Value

    Value-3

    Excellent service and accommodations

    Reviewed by gary t() on Jul 22, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We spent several days at this hotel and everyday was great with excellent service and accommodations. We highly recommend anyone traveling to Victoria, BC will find this hotel to be outstanding. It is centrally located and and the staff was great.

    Beautiful site

    Reviewed by dmdyer(North Carolina) on Jul 21, 2019

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Wonderful stay in this magnificent hotel. Room was spacious and comfortable with full bath and shower. Found food and service in dining room and on veranda perfect! This hotel is definitely a 5 star winner with gorgeous views and flowers.

    OK, but overpriced

    Reviewed by charlie m(Edinburg, Texas) on Jul 21, 2019

    		
			TripAdvisor users rated this property 
			3
			 out of 5

    Don't let them put you in the Tower....there is no ambiance there. If you are a dog lover, ask them to let you walk Winston....or maybe he will walk you. Staff is great, lovely grounds and atmosphere, but overpriced.

    Do you need a response from WestJet regarding a positive or negative travel experience?
    Please give us your feedback.

    Required fields

    Write a hotel review

    Only vacations taken less than 18 months ago are valid.

    How was this hotel for:

    Example: (What did you think about {hotel-name}? Was it in a great location? Were the staff accommodating? Would you go back? 2,000 characters max

    We will not post reviews that include:

    • Mentions of specific travel companies
    • Profanity and inflammatory comments
    • HTML or URLs
    • Pricing information

    Example: "We loved our stay! The concierge always went above and beyond!" 140 characters max
    Would you recommend {hotel-name} to a friend?

    Add photos/videos:
    *You need to agree to the submission policy and verify your age before you can share your photos and videos.

    XXXX

     files attached

    Clear all files

      This is the name that will be attached to your review.

      Our submission policy:

      XXXX