Submit a baggage fee refund request

Fees related to mishandled bags may be eligible for a refund.

Damage must be reported within 7 days, and delays must be reported within 21 days.

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Have you created a baggage report and received a baggage report number?

A baggage report number is a 10-digit alpha-numeric code

A baggage report number is required to submit a receipt for reimbursement. Please select an option to proceed.

Is your baggage delayed or damaged?

Flight and Baggage Information

Departing from

Final destination

Departure date

Flight number

Optional

Reservation code

6 letters (ABCDEF) found in your itinerary. Retrieve itinerary

Baggage Report Number

A 10-digit alpha-numeric code

First name

Last name

Email address

Confirm email address

Address line 1

Address line 2

Optional

City

Zip/postal code

State/Province

Optional

Country

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