Fairmont Banff Springs

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8878 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Amazing Stay at the Banff Springs

    Reviewed by 919alisong(Calgary) on Jan 15, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I go t married at the Banff Springs Hotel 24 years ago and, living in Calgary, we try to go back every year or two for a couple day stay. If we can't do a full stay, we at least come out for a nice lunch, walk around the grounds, dinner, then head home. With all the stress and craziness with Covid this year and the fact that businesses were really suffering we wanted to support them as much as we could, those places we love. The Banff Springs had offered a really good rate for Alberta residents so we took advantage of that and booked two stays, one in July and one in August of 2020. This is the review of our July stay. I had been put in touch with Kane Shepetunko, Reservations Manager at the hotel and as we are Accor Platinum members we do get room upgrades when available. Shane was able to put us into a really lovely suite, room 347. It was at the end of the hall and had an incredible view from two directions depending on what window you looked out from. It was a lovely suite with a living area, good sized bathroom and spacious bedroom. We also had a bottle of wine and chocolates on arrival ( thank you so much for that). It was a suite at the end of the hall so it was very quiet and also afforded us two views from different windows. We had a small balcony that was accessible from a door at the end of our hallway by the wardrobe area.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Castle in the Rockies

    Reviewed by YYCTravelCouple(Calgary, Canada) on Jan 13, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    A true Canadian Icon! The Castle in the Rockies is nestled back from the town of Banff along the Spray River and the roaring Bow Falls giving it some of the best views in the Banff area. The historic Hotel has a long history from opening in 1888 by the Canadian Pacific Railway, going through several renovations and remodels to its current state which is absolutely beautiful! Upon arrival you’re greeted by the Valet who try to get you to stop gazing at this iconic Hotel and move you to the check in process. The staff at check in are quick, professional and eager to your vacation started. We’ve stayed in several room categories from the Stanley Thompson wing, the main tower, gold floor, suites and sub-penthouse. Each room offers a unique warmth and charm with views that never grow old. The Gold Floor offers a lounge area with appetizers and drinks for guests on that floor and category, it’s worth the upgrade if you’re looking for more of a pampered service. The Hotel as several amenities from boutique shops and services on the main level, to ample lounges, sitting area’s and places to take in the beauty of the Hotel. The Willow Stream Spa is one of the best we’ve encountered with 3 waterfall treatment pools, indoor mineral pool and outdoor whirlpool. Relax in the pools before or after your treatment to ensure you take full advantage of your time in the Spa. The main Pool is a lot of fun for everyone, but our family enjoys the outdoor heated pool year-round. There is a small canteen offering snacks and drinks, so you don’t need to leave the area unless you want. Banff Springs offers several amazing restaurants to dine at. Chop 1888 and Castello are amongst our favourites. We’ve had exceptional service at both, and the meals are always 5 Star quality. You could spend hours walking around the Hotel and taking in its history, stop at the many lounges for a cocktail or our favourite Grapes which is cozy Wine Bar offering tapa’s style plates, charcuterie and wines from all over the World. Banff Springs location allows for easy access to town 5 min away, 15 min to Norquay Ski area, 25 min to Sunshine Ski area and 50 min to Lake Louise Ski area. In the Summer take the Banff Gondola to gain access to 360 views of the Rocky Mountains and enjoy a cocktail or lunch on one of the Patios. The Banff Springs Golf Course is 5 min from the Hotel and the course provides some of the best Mountain & River views to take your breath away while Golfing. The Hotel is unique and one of a kind. If you’re planning to visit Alberta, this destination needs to be on your list!

    Best of BANFF

    Reviewed by pietre0s(Edmonton, Canada) on Jan 11, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    Majestic, Magical, Fairy Tale, I am short of words. I can sit and stare at the sheer beauty of the castle and the backdrop. He who dare built it. Banff is beautiful, serine, crystal clear water, clean air and the stay here is just rejuvenating. Enjoyed it very well. Have stayed here in the summers but winter too is equally enjoyable without the crowds.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Service

    Service-5

    Beautiful and historic with top notch service!

    Reviewed by idreamoftravel(Toronto) on Jan 09, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My husband and I stayed here for a special birthday and despite the challenges and restrictions related to COVID-19, the staff were absolutely lovely and made our stay incredible. Everyone we interacted with was friendly and eager to help, but Lia and the front desk team really worked to make our stay unforgettable. We were always impressed with the quality of the food at Stock (takeout in the lobby) and for the in-room dining, and Joe at the Rundle Bar makes the most interesting and flavorful takeout cocktails. We also took an evening snowshoe tour with Blake and had the very best time. The bonfire and smores kit afterwards really topped the evening off. This hotel deserves all of the kudos it gets...the beauty (of the hotel and the scenery), rich history and service is exceptional. We will definitely return again! PS the COVID-19 precautions being taken at the hotel were always evident and we felt very safe during our visit.

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Solo Adventure to Banff

    Reviewed by delaineyh2020() on Jan 07, 2021

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    I’ve stayed multiple times at The Springs before mostly with friends during the summer to enjoy the pool views and play golf, and visiting by myself during the winter was just as amazing! Rob from the Bell Desk team was there to greet me with a big smile and helping hand to get my vehicle unloaded. Lia from front desk was especially helpful when checking me in; I had quite a few outdoor activities planned for myself and she was so helpful in answering all my questions about best spots for skating and safe activities that are still operating within and outside of the hotel. For the most part she was also my contact via their text messaging system which I found super helpful if I ever needed assistance. Prior to booking, the hotel was completely transparent with the lack of amenities and normally-available restaurant options that weren’t operating due to the Covid regulations and guidelines. There were no “surprises” when I got there and I was very pleased with the expanded IRD menu and how quickly all of my meals made it to the room. If you’re visiting and you feel as though you are surprised by something not being open or not operating as usual, it’s probably because you didn’t read the multiple emails they send you prior to check-in, and these emails are SO helpful and have so much information so please make sure to read them before your stay so that you’re not taking any frustrations out on staff. It is their duty to enforce the Alberta Health guidelines put in my place by our government and they are just doing their job. I love traveling alone and planning my own activities and The Springs made this experience another excellent and easy one for me! Can’t wait to return again, hopefully when restrictions and regulations are relaxed again this summer.