Fairmont Banff Springs

4.5 star rating

This hotel is rated between 4 and 5 stars. 4 star - Quality accommodation with a variety of facilities and services. 5 star - Exceptional accommodation with superior facilities and services.

    What to expect (based on 8820 reviews):

    Cleanliness

    Cleanliness-4.5

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-4.5

    Value

    Value-4

    5 most recent TripAdvisor reviews:

    Banff Springs is always a world class hotel... with a ghost possibly?

    Reviewed by DHSS(Calgary, Canada) on Sep 29, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    My wife and I stayed here for 3 nights. We've stayed at the "Springs" over a dozen+ times in the last 10 years. Usually on the gold floor, which is floor 4 and 5. This time, because of Covid, we stayed in a regular room on the 3rd floor. The Covid precautions were excellent and all the staff (especially in the Rundle Lounge) are fantastic. The service in the Vermillion room could stand some improvement; but all in all we had a fantastic stay at the hotel. The Spa is open for most services and the pools and outdoor jacuzzi are also open. As for a possible ghost. We know the hotel very well; so we knew that right above our room is another room identical to ours. This time, during our stay... we heard what sounded like... a chair being dragged across the floor above our room at all hours. Even late at night (10:30PM). It wasn't very loud and it wasn't bothersome. Just odd more than anything. We both heard it and it was a real head scratcher because all the rooms at the hotel are carpeted, even the hallways. We heard it about 4 or 5 times each day for all 3 days we stayed. It made no sense, it should be impossible to make that sound. On the drive home we were both like... did we hear one of the famous ghosts that haunts the hotel? We assumed it was a chair being dragged across the floor... it also could've been a ghostly moan. If you talk to the staff they all have their own ghost story to tell. I guess I'll have one now too.

    Individual ratings:

    Cleanliness

    Cleanliness-5

    Location

    Location-5

    Service

    Service-5

    Couples Retreat from COVID

    Reviewed by SailingYYC(Calgary, Canada) on Sep 27, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    After nearly 6 months of working form home, we felt it was time to get out and treat ourselves to a retreat, cycling the Legacy Trail and to Castle Junction, so we booked our home base on the Gold floor of the Springs. The Banff Springs welcomed us, taking our bikes into secure storage, and upon entry, a much less invasive wrist temperature check. We were welcomed on the Gold floor by Angela who checked us in and let us know they had two drink vouchers in our room instead of the usual treats to keep it on the up and up with COVID. We enjoyed the new table-side format for breakfast, appetizers, and desserts in the Gold Lounge, the entire team on that floor has adjusted to offering a new format of service, most now taking on double duties, from working the reception desk on the floor, to running service, to cleaning and sterilization. We would like to personally thank Tristan and Susie, Tristan for handling and resolving, to our complete satisfaction, some initial concerns with our room. And Susie, for all the extra effort in keeping everything orderly and her infectiously positive attitude. Then there is the Rundle Lounge, its elegant modern take on Art Deco redesign, where we enjoyed traditional high tea and at times a few too many cocktails, most with their signature gin. For dinners the steak sandwich was the clear winner on the new menu. Rebecca was the stand-out member on this team, thank you for all the enjoyable conversations. We wish you and your family all the love in the world, keep caring and loving each other and you will all flourish. In another COVID adaptation, the Springs has started “private dining experiences”, turning many of the view rooms that would otherwise go unbooked into private dining rooms. We enjoyed the Summit Private Dining Experience, with Nico as our server. Nico was fantastic, personable, knowledgeable, and a delight to have shared the sunset experience with. Based on our experience, we feel no doubt that he will achieve his aspirations of working table side in one of the Fairmont’s restaurants. The most notable memories my partner and I have from this trip, over any of our previous, are how dedicated and personal the Spring’s team were. The connections we had were genuine and personal; it truly felt like we were whisked back to the early 1900’s, the team are all career members of the Fairmont team, with a vested interest in the Fairmont and the guest experience, the team knew us by name and we knew them, we felt enriched by their lives’ stories and we hope they were from ours. Thank you for such a great experience, Colin & Ty

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-5

    Service

    Service-5

    Great Stay

    Reviewed by Kendell M(Glacier National Park of Canada, Canada) on Sep 21, 2020

    		
			TripAdvisor users rated this property 
			4
			 out of 5

    We visited during Covid so was a little apprehensive, but everything was very clean and the staff were all very conscious to make sure they were following covid protocols. Room was great and Banff is always amazing!!!

    Individual ratings:

    Rooms

    Rooms-5

    Service

    Service-5

    Value

    Value-4

    Anniversary Getaway

    Reviewed by reichmec(Edmonton, Alberta) on Sep 19, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We are fortunate to have stayed in quite a few Fairmonts across North America but this place is surely the jewel in their crown. Just in town for a 3 day getaway and it was great. Our room had a great view (665) and the hotel never ceases to amaze us. We did the complimentary 3 hour hike up Tunnel Mountain at 6 am with Harry. This kid was great. Very knowledgeable and personable. Just the 3 of us with the mountain to ourselves for a great sunrise. Did the biking from the hotel around the golf course , town , and lake as well. Enjoyed the gym and pools as well and the never ending top end service that we ran into throughout the hotel. Always a wonderful stay

    Individual ratings:

    Location

    Location-5

    Rooms

    Rooms-4

    Service

    Service-5

    Couples retreat

    Reviewed by 812anastasiyad() on Sep 17, 2020

    		
			TripAdvisor users rated this property 
			5
			 out of 5

    We had a great stay at Fairmont Banff hotel. The stuff was very kind and polite, the ameneties were clean and accessible, the food was delicious and fresh ; great way to feel like royalty. We will definitely come back again for longer, specially for the spa. Two nights not enough. Thank you Daniel for the great service and for the great choice of our room, best view ever.